Georgia Milestones Spring 2015 Online Assessments Technical Set-up Training December 11, 2014 1:00 pm – 3:00 pm

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Introductions

Georgia Department of Education

• Tony Eitel, Director, Assessment Administration • Dr. Robert McLeod, Assessment Specialist • Dr. Mary Nesbit-McBride, Assessment Specialist • Michael Huneke, Assessment Specialist

CTB/McGraw-Hill

• Kim Block, Senior Program Manager • Charity Flores, Senior Program Manager • Ed Molin, Senior Program Manager • Nadia Greer, Program Associate • Frank McClure, Customer Care Project Lead • Yogesh Vazirani, Online Implementation Manager • Renita Kelley, Briljent Presenter 5/6/2020 2

Agenda

Checkpoint Process Spring EOG and EOC Test Information and Important Dates Roles and Responsibilities System Overview Network and Workstations Requirements TDC Installation Process Statewide Readiness Test (SRT) Workstation Cleanup Support Resources

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EOG and EOC Spring Online Test - 3 Step Process Today’s focus Checkpoint 2

Checkpoint 1 Checkpoint 2 Checkpoint 3

RTS data entry open Site Readiness Training December 11 th and 18 th Test Delivery Client (TDC)Installation Site Readiness Test January 13 th Site Support and Troubleshooting Test Administration System (TAS) Training March 16 th and 23 rd Test Setup/ Assignment Practice and Operational Test Tickets Final Workstation Check Site Certification

Slide 4

Common Terminology

Checkpoint 2 Statewide Readiness Test (SRT)

Step 2 in the readiness assessment process. Load testing client and participate in Statewide Readiness Test.

A test to simulate student testing traffic. This test provides an opportunity to confirm readiness at the local level, the CTB servers and the ISP/route between the two.

CTB Secure Testing App

The new version of the Test Delivery Client (TDC), which is the locally installed software application used by students to take online tests.

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Spring EOG and EOC Test Window

Tests

• GA Milestones Spring EOG Online Tests • GA Milestones Spring EOC Online Tests

Test Administration

• Spring EOG • Practice: March 16

th , 2015 to May 1 st , 2015

• Operational: March 30

th , 2015 to May 1 st , 2015

• Spring EOC • Practice: April 13

th , 2015 to June 5 th , 2015

• Operational: April 27

th , 2015 to June 5 th , 2015

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Student Data for Spring Administrations

EOG

• Student Pre-code data provided from in the

State Pre-ID file

• CTB Online Pre-code window Feb 23

rd to March 6 th 2015 2015

• Manual entry of students in TAS

EOC

• Student Pre-code data provided from in the

State Pre-ID file

• CTB Online Pre-code window from March

9 th 2015 to April 3 rd 2015

• Manual entry of students in TAS 5/6/2020 7

Important Dates

Milestones Dates

Checkpoint 1 - RTS

Registration and Technology Survey (RTS) Checkpoint 1 Dec 8 th to Jan 30 th 2015

Checkpoint 2 – TDC (Preliminary Release)

Test Delivery Client (TDC) for Windows, Mac and Chromebooks

Checkpoint 2 - TDC

Test Delivery Client (TDC) for Linux and App for Android tablets

Checkpoint 2 - TDC

Test Delivery Client (TDC) App for iPad Dec 10 th 2015 Jan 30 th 2015 Jan 30 th 2015 5/6/2020 8

Important Dates

Milestones

Checkpoint 2 – Statewide Readiness Test

Availability of Test Tickets (ISOFT)

Checkpoint 2 – Statewide Readiness Test

Test Date

Checkpoint3 - TAS

Test Administration System (TAS) Operational Accounts – Student Management ,Test Scheduling, Operational Test Tickets

Technical Setup Training – Session 2 (Repeat) Dates

Jan 5 th 2015 Jan 13 th 2015 10:00 – 11:00 am E.S.T

March 16 th 2015 (EOG) April 13 th 2015 (EOC) Dec 18 th , 2014 10:00 am – 12:00 pm, EST 5/6/2020 9

Online Test Roles Overview

System Test Coordinator Assessment policies, procedures and possible test scheduling, adding and authorizing new users School Test Coordinator Test scheduling, student management, test administration, and coding and invalidations, Add/Edit users at School Level Roles Overview School Technology Coordinator Setting up hardware and installing software for each school computer. On site, offering support during Readiness Test and the Spring online testing.

System Technology Coordinator Equipment and ISP, proxy servers, firewalls and WAN connections at each school 10

Roles Overview (Statewide Readiness Test)

Test Coordinator Understand Statewide Readiness Test and Plan for the Event Team with Technology Coordinator to Administer the SRT Monitor and Report on SRT Experience Review SRT Results with Tech Coordinator – Compile Feedback to CTB Review Test Delivery Client Installation Guide and Checklists Install TDC / Confirm Installation Technology Coordinator Monitor and Report on SRT Experience Review SRT Results with Test Coordinator – Compile Feedback to CTB RTS Checkpoint 2 Readiness Panel Signoff

Online System Overview

• Student testing software (TDC) • Lock down browser Test Delivery Client (TDC) • Student data management • Test assignments • Testing status Test Administration System (TAS)

New 2015 TDC – CTB Secure Testing App

Will be used for Statewide Readiness Test Preliminary Release of the client Updated Release for Spring 2015 Operational Test by end of January HTML 5 based Lockdown Browser Ancillary Software No Longer Required (Java, Flash and Air)

New 2015 TDC – CTB Secure Testing App

No Custom Installation Option Needed – MSI Package for Network Installation Available No Pre-positioning of Content required Newly Supported Devices includes Chromebooks, iPads and Androids Please Wait Message/Functionality Changed

Online Testing Application FAQ

Q :- When will the new Application be available?

• The preliminary version is currently available to download for Window, Mac and Chromebooks.

• An updated version with enhanced security will be released by end of January • App for Linux, iPads and Android tablets will be available by Jan 30 th 2015

Q :- Can we use the new TDC to administer Winter EOC and Spring Mid Month?

• No. You will need to use the current TDC 15.1 for administering your Winter EOC and Spring Mid-Month tests. Students will not be able to take the EOC tests even if they launch the new application inadvertently

Q :- When should we remove TDC 15.1 from our workstations ?

• Both applications can co-exist on a workstation without affecting each other’s performance.

• It is recommended that you remove TDC 15.1 from your workstations and network only after you have completed ALL your Spring Mid-Month administrations. Steps to perform the uninstallation will be discussed later in the presentation 5/6/2020 15

Bandwidth

Network Requirements

• T1, high-speed cable, or high-speed DSL recommended • Minimum 1.5 Mbps upload and download Firewalls • Port 80 and 443 must be open Proxy Servers • Do Not Cache Dynamic Pages • Allow both HTTP and HTTPS traffic for *.ctb.com

• Prioritize traffic to and from *.ctb.com

• Users must have credentials if proxy authentication is enabled • Allow traffic from *.readspeaker.com; IPs: 79.136.80.253 &

79.136.80.254

Web Content Filtering • Exclude *.ctb.com from content filtering • Do not block MP3 files – used for Text to Speech (TTS) LAN • Wireless OK – Do not overload WAP

Workstation Requirements

Type

Windows MAC OS X Linux

OS

Windows 7 Windows 8, 8.1

Lion 10.7.5 (Intel) Mountain Lion 10.8.x(Intel) Mavericks 10.9.x (Intel) Yosemite 10.10.0 (Intel) Fedora (Red Hat) 16 Ubuntu 12

Hardware

1.3 GHz Processor 1 GB RAM, 2 GB Recommended 1 GB Disk Space Available 1.3 GHz Processor 1 GB RAM, 2 GB Recommended 1 GB Disk Space Available 1.3 GHz Processor 2GB RAM, 4 GB Recommended 1 GB Disk Space Available

Screen Size/Resolution

Screen – “10-inch class” Resolution - 1024 x 768 Screen – “10-inch class” Resolution - 1024 x 768 Screen – “10-inch class” Resolution - 1024 x 768

Workstation Requirements (Contd.)

Type

iOS Android Chromebook Thin Client Configurations

OS

iOS 6 iOS 7 iOS 8 Version 4 (Ice Cream Sandwich) (Jelly Bean) (Kit Kat) Chrome OS 30+ NComputing (Windows 7, Windows 8)

Hardware

iPad 2+ 1GB RAM (Same as Windows)

Screen Size/Resolution

Screen – “10-inch class” Resolution - 1024 x 768 *No iPad mini Guided access must be on / Assistive Touch must be off Screen – “10-inch class” Resolution - 1024 x 768 Device must be configured to use single app mode Screen – “10-inch class” Resolution - 1024 x 768 Screen – “10-inch class” Resolution - 1024 x 768

Workstation Prep

The following conditions must be met on each workstation:

Administration permissions may be required to install the TDC software. This condition is locally driven. The TDC must be installed, and the TDC executable must be runnable by the user account logged into the workstation during testing.

The logged in user must have write access to the TDC installation directory so that the TDC Log File can be updated.

MP3 Player must be tested and working in order for students to receive Text-to-Speech accommodations.

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TDC Installation

Installation for Windows and Mac:

Operating System Platform Live Links WINDOWS 7, 8 and 8.1

MAC 10.7.5, 10.8, 10.9 and 10.10 (Intel) Refer to the Installation Guide posted at www.ctb.com/ga under Spring 2015 – Online Testing.

1. Access and Download the Install file (.exe or .msi file extensions) 3. Follow Prompts 2. Launch and Click Run

Slide 20

Install the TDC – Standard 4 Elements

TDC Installation

Step 1: Start Installation Step 2: Accept Terms and Click Next

Slide 21

Install the TDC – Standard 4 Elements

TDC Installation

Step 3: Accept default path and click Next.

Step 4: Click Install to begin Installation.

Slide 22

Install the TDC – Standard 4 Elements

TDC Installation

Step 5: Click Finish to complete Installation.

Slide 23

TDC Installation

Configure

- Proxy Properties (if applicable at site) Navigate to App.Properties file location.

Open file, add entries and save Slide 24

TDC Installation

What about the content?

• Content prepositioning is no longer required • When a student logs in to a test, the test framework (encrypted XML file) is downloaded to the student workstation • The content is cached on the local workstation for the next student who takes the same test (cached content is encrypted) • Test framework XML file contains only text for test instructions and questions, images are downloaded as needed • Same test start-up time as before

System Check - Launch TDC and Login

Verify setup on a few workstations.

Launch Test Delivery Client software.

Login using Test for Username and Password and Georgia Access Code. Two questions are available to the Guest user account for verifying installation.

If the application launches and you are able to login and view 3 sample questions, then the installation has been verified.

Slide 26

Mobile Device Setup Requirements

Hardware Monitor/ Speakers Operating System Additional Requirements iPad

iPad ® ®

2 or newer, No

mini’s

Chromebook Minimum screen size – 10” Class (No

iPad ® mini)

Resolution 1024 x 768 iPad

®

– iOS6 or newer Android OS version 4.0.3 – 4.4.x

Guided Access use is required to allow iPad use for the TDC application only. Other apps cannot be started while Guided Access is on Android with 1GB of memory Sound On and Headset for “Text To Speech” Accommodate d Students Chrome OS 30+ Android – Single App Mode turned on 5/6/2020 27

Mobile Device Setup Installation

Step 1 Download CTB Secure Testing App (TDC) from Apple Store Step 2 Install TDC App Step 3 – Launch TDC and Verify the Installation Launch App Store for •Apple •Android or •Chrome Download and Install Client app Launch the CTB Secure Testing App.

iPad: Launch Guided Access and enter the Passcode.

Locating TDC •Search in Education apps •Name – CTB Secure Testing App Download (free) App Access Code • An access code will be provided to all testing contacts via a memo prior to release of CTB Secure Testing App software apps. You only need to enter the access code one time. Android: Configure the device to use Single App Mode.

Verify the Installation: •Login using Guest for the Username, Password, and Test Access Code.

•Two test questions will be available to verify installation.

iPad Setup

Guided Access Information (from Apple iPad ® user guide) http://manuals.info.apple.com/en_US/iPad_User_Guide.pdf

Use Guided Access: (per Apple) Guided Access limits iPad® [use] to a single app, and lets you control which app features are available. Disable the iPad® hardware buttons.

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2 1

iPad Setup

3 Turned off 5/6/2020 30

2 1

iPad Setup

3 Turned on 4 5/6/2020 31

iPad Setup – Proxy Server Considerations

Proxy Server Considerations:

Sites with Proxy Server(s): The TDC makes HTTPS requests.

There is a difference between an HTTP proxy and an HTTPS proxy. Apple only allows manual setting and configuration for an HTTP connection in iPad, no HTTPS. Since it is only possible to define an HTTP proxy server, these credentials are not be used for HTTPS connection requests. Subsequently, whenever the TDC app fires an HTTPS request, it will be blocked by the Proxy Server.

Option to Resolve: If the app will be used on a network that has a Proxy Server, add the following URLs in the list of

exceptions

so tha t the Proxy Server will not request authentication for those URLs. The URLs are: https://*.ctb.com/ https://*.readspeaker.com/

Slide 32

This message is displayed when connection is lost

Connection Interruption

This message is displayed when connection cannot be restored

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Statewide Readiness Test

Testing and Support About the Test Test Activities Slide 34

Statewide Readiness Test – About the Test

Goals

• Exercise online testing workstations concurrently to confirm; network capacity and readiness at schools, readiness of CTB servers and confirm the link between schools and CTB.

Statewide Readiness Test Date/Time:

• January 13, 2015, 10:00 a.m. - 11:00 a.m. Eastern

Timeframe:

• Approximately 45 minutes concurrently to confirm readiness at sites.

• Test in progress and test taker engaged for 30 mins.

Basic Troubleshooting: Statewide Readiness Test Participants:

• Connectivity, workstation setup, and capacity. Make note of all issues experienced.

• Administrators, School teachers and students (no need to use all 1020 simulated profiles) • Statewide Readiness Test answers will not be scored.

Content

• Items will be selected from the Non-Secure Practice Tests on LearnOAS website

Slide 35

Slide 36

Statewide Readiness Test – About the Test

Logins and Test Access:

• 1,020 simulated student profiles per school. Not required to use all 1,020 test tickets.

• 50 test tickets with screen reader accommodation will be provided per school. The sequence number will start from 1021 to 1070 • Credential are not case sensitive • Student Login ID consists of System ID School ID, the word “Student”, and a sequential number from 0001 to 1020 • Example: 10104145student0001 • Test Ticket documents can be accessed using your CTB.com account credentials. Download from the Secure File Sharing • Password – common to all users – test • Test Access Code is specific to the school- The access code for each school will be the School ID and the word “test” • Example 4145test

Statewide Readiness Test – About the Test

Statewide Readiness Test Jan 13

th • Windows and Mac OS • Chromebook App

Available By Jan 30

th

for Local Readiness Test

• Linux OS • iPad App • Android App 5/6/2020 37

Slide 38

Statewide Readiness Test – Activities

CTB Schools Provide SRT Tickets with login ID, password and Test Access Code (TAC) Plan for SRT Install TDC software and setup network Create SRT sessions Provide TDC software Monitor SRT testing progress and status Provide troubleshooting and support during and following the SRT Follow-up with corps and schools after SRT Verify workstation and network setup Provide Test Tickets and Access Code to test takers Administer SRT Note problems – Report issues to CTB

Statewide Readiness Test – Activities

Plan/schedule the Statewide Readiness Test.

Before Test Day

Install TDC software and Setup network.

Select test takers: administrators, teachers or students Access test tickets containing SRT login IDs, passwords, and test access codes from ISOFT and print (PDF) Involve Technology and Test Coordinators in the planning phase Print troubleshooting support document and provide to test coordinators and staff members involved with SRT Plan for protocol/phone tree in the event issues occur during the SRT

Slide 39

Slide 40

Statewide Readiness Test – Activities

On Test Day

Provide test takers with SRT test ticket Administer SRT Technology and Test Coordinators monitor testing process and record issues Implement protocol/ phone tree if a site experiences issues on test day Provide local basic troubleshooting

Statewide Readiness Test – Activities

After the Test

Report SRT issues to CTB Work with CTB Support team to resolve issues RTS Application – Mark successful completion of Checkpoint 2

Slide 41

Statewide Readiness Test – Test Tickets

Login to ctb.com

Click on Secure File Transfer 42

Slide 43

Statewide Readiness Test – Test Tickets

Statewide Readiness Test Statewide Readiness Test Tickets:

Access from ISOFT (Secure File Sharing) via CTB.com credentials

Statewide Readiness Test Support Documents

• • • • • • •

Minimum System Requirements document Client Installation Guide for Windows, Mac and Chromebook Test Administration Directions Troubleshooting Guide Common Error codes This Presentation Slide Deck Recording of Training Session

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Troubleshooting - TDC Log File Review

[install location]\Program Files (x86)\McGraw-Hill Education\CTB Secure Testing App\ Navigate to TDC log file location.

Slide 45

Workstation Cleanup Prior to Spring 2015

Standard Install • Uninstall TDC 15.1 (content files will be removed automatically) Custom Install • Delete shortcut from all desktops

Slide 46

Workstation Cleanup Prior to Spring 2015

Standard Install Uninstall TDC 15.1 (removes content, too) From Desktop, Click Start, All Programs, Locate CTB Folder, Choose Uninstall, Follow Prompts PC Option

Slide 47

Workstation Cleanup Prior to Spring 2015

Custom Install Delete Desktop Shortcuts from All Workstations Delete the old TDC shortcut from all workstations so that students do not launch the wrong software application.

Slide 48

RTS – Readiness Panel

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Lessons Learned

Review the system requirements document to ensure that your site meets the expectations to conduct online testing successfully Two opportunities to provide Student Data for EOG and EOC – State Pre-ID file and CTB Online Pre-code Ensure that ALL of your student records are accounted for in either one of the two pre-code opportunities For students that will be testing online ensure that are flagged appropriately in the state pre-id or the CTB Online pre-code system ALL students should be given the opportunity to take a secure Practice Test in the Test Administration System (TAS) before the Operational Test.

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For a Positive Testing Experience…

Text To Speech –Volume on and MP3 files allowed.

Allow *.CTB.com

Restore software (Deep Freeze, etc.) configured to retain test data after reboot All other applications closed on testing machines during the test Restrict intensive bandwidth use during testing (VoIP, Payroll, Drop box) DO NOT stream educational content during testing For a Positive Testing Experience… Laptop protocol – Use AC power, wired access, wireless check Screen savers/power management set to a longer timeout Anti-virus software full scans and updates scheduled after testing hours Verify few workstations prior to testing

Online Testing Support Resources

Test Coordinators

• Students locked out of the system before completing the test

CTB.com/ga

• Technology documentation • Troubleshooting Guide

CTB Support

• Questions about site readiness • Technical issues that do not appear to be local • Issues creating/obtaining user accounts for the system • Assistance with application functions

DOE

• Testing policies and procedures 5/6/2020 52

Managing Online Testing Issues

Resolution Approach

• Contact GADOE • Local Site Collaboration /Troubleshooting • LAN / WAN / ISP • Bandwidth intensive applications • CTB Customer Service Assistance • General TAS / TDC functionality questions/ issues 5/6/2020 53

Resources

Administration Policies and Procedures Assistance Georgia Department of Education

-Dr. Mary Nesbit-McBride, Assessment

Specialist 404-232-1207 [email protected]

-Dr. Robert McLeod, Assessment Specialist

404-656-2589 [email protected]

Michael Huneke, Assessment Specialist 404-232-1208 [email protected]

EOC Support CTB/Georgia Help Desk [email protected]

http://www.ctb.com/ga or http://www.ctb.com/netca ster/categoryIndex.html?di

rectoryId=8413&categoryId =8583 Website:

http://www.gadoe.org/Curriculum Instruction-and Assessment/Assessment/Pages/Georgia Milestones-Assessment-System.aspx

Phone: 866-282-2249 Hours of Operation: 6:30 am - 9:30 pm EST

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Q & A

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Spring EOG and EOC Online Test

Thank you for your participation!

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