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A Collaborative Team Knowledge Management Solution
Ben Gardner, Client Engagement Manager, Pfizer Informatics
We provide ……
Internal Consultancy
Collaboration
solutions
Business Analysis
Information & Knowledge
Management
Disruptive technologies
Data Consultancy
Social Computing
The Enterprise 2.0 tool set
Social Computing
• Wiki
• GTD-ware
• Social bookmarking • Mash-up
• Blog
• Social networking
RSS
But .....
It’s all about conversations
“It’s not about technology its about culture”
What is your problem
What is your problem?
What problem are you trying to solve?
Consolidating infrastructure is not a business problem
Too many silos
http://flickr.com/photos/zoomzoom/304135268/
PROJECT COLLABORATE
Increase your team interactivity.
Email
Email
SharePoint
Pfizerpedia
OneNote
Telephone
Telephone
Tags.pfizer.com
NewsGator RSS
Pipeline Pilot
What is OneNote?
“An easy-to-use note-taking and informationmanagement program where you can capture ideas
and information in electronic form. Insert files or Web
content in full-colour, searchable format or as icons
that you can click to access.” Microsoft
OnePoint = OneNote + SharePoint
SharePoint 2007
Cached
local copy
•
•
•
Local copy synchronises
to master copy every few
minutes in background
Master copy
in SharePoint
User works from locally cached
copy of notebook
Automatic online/offline
synchronisation
Multiple user synchronised
simultaneously
Multiple users synchronised
to master copy in SharePoint
OneNote is a UI for a Document Library
OneNote View
OneNote
sections
SharePoint
document library
Files in OneNote
Files in SharePoint
SharePoint View
What does OnePoint give the user?
• A user friendly interface for
the team’s SharePoint
document library
• Simplistic capture and sharing
of information
–
•
•
Document stored in one location and linked to from
many
Information never previously captured
Human readable file share
• Cultural change
–
–
•
Desktop search
Navigation is separated from location
–
–
–
Files, screen clipping, web content, etc
Powerful and easy to use search
–
• Capturing the thoughts and
decisions of the team
On and Off line working
–
•
•
Enhanced capacity to collaborate
Engendered a culture of openness
Elimination of C-drive and email silo’s
Performance
Logically structured SharePoint collection
Feedback
>70% Enhanced or
strongly enhanced the
way they work
60% of decision makers reported
improvement in their access to
decision making information
Significant reduction in
the time and effort
spent 'on boarding‘ team
members
Improved team cohesion
and engagement
~45 minute time saving
per week per user
Reduced number and size of
emails
Simplistic Return On Investment
> 70 Notebooks
> 600 users
15 months from idea
to full deployment
Expenditure
Deployment
1 FTE
$200K
2% Time saving
per FTE
$2.25M
Return
Productivity
ROI
$2.05M
Hierarchy of information
External
world
DMS
• Historic record of key events
• Static snapshots i.e. Stage gates
• Validated documentation
Corporate
Pfizerpedia
Team
Individual
OneNote &
SharePoint
• Current progress
• Structured format
• Living document
• Project team centric
• Idea evaluation
• Transient information
MS Office, BioBook, etc
• Idea capture
• Unstructured
• Transient
Integrating OnePoint into information hierarchy
Corporate Knowledge
One click
publication to
Pfizerpedia
DMS
Provide online
views of all
notebooks
Publish documents
to validated systems
SharePoint 2007
Team Knowledge
Individual Knowledge
Summary
• OnePoint = OneNote 2007 + SharePoint 2007
• Intuitive and user friendly interface for SharePoint
document library
• Synergies with current working practices to create a
team’s collaboration space
• Team Knowledge Management solution
Q: ‘What is the single most important thing that could be done to
speed up drug discovery?’ - Sandwich Site Head to Research Project Leads
A: ‘Give us OnePoint’
User testimonials
“OnePoint has increased
team engagement and
cohesiveness”
“In 15 years this is
the first thing that has
actually made my job
easier”
“I love the flexibility of being
able to work online or offline
without needing to think about”
“It’s liberating – my work is no
longer dictated by the content of
my inbox, but by scientific
imperative!”
“Familiar Windows look and
feel – it was so easy to
learn”
“Using OnePoint the
whole project team were
more informed”
Acknowledgements
Ben Gardner
Pfizer R&Di
[email protected]
http://www.linkedin.com/in/bengardner135
Simon Revell
Pfizer R&Di
[email protected]
http://www.linkedin.com/in/simonrevell
Nuzrul Haque
Paul Driscoll
Pfizer R&Di
Pfizer R&Di
[email protected]
http://www.linkedin.com/in/pauldriscollx
meet Jessica
http://dif-fer-en-ti-ate.blogspot.com
Wiki
A Wiki is a website that allows the visitors themselves to easily
add, remove, and otherwise edit and change available content.
Web2.0
Open Source
Commercial
Wikipedia
MediaWiki*
Confluence
SocialText
OneNote/SharePoint*
Wikis in Plain English by
Social bookmarking
Social Bookmarking is a way for Internet users to store,
organize, share and search bookmarks of web pages.
A tag is a keyword or term associated with or assigned to a piece
of information, thus describing the item and enabling keywordbased classification of information it is applied to.
Web2.0
Open Source
Commercial
Del.icio.us
Scuttle*
ConnectBeam*
Diigo
Cognez
Ma.gnolia
Social bookmarking in Plain English by
Blog
A blog is a user-generated website where entries are made in
journal style and displayed in a reverse chronological order.
Web2.0
Open Source
Commercial
Blogger
Drupal*
SharePoint*
Wordpress
Vox
MovableType
GTD-ware
Getting Things Done, GTD-ware, is light weight web based project
management software.
Web2.0
Open Source
Commercial
BaseCamp
ActiveCollab
SharePoint*
GoPlan
Taskfreak
WorkHack
Mash-up
A mash-up is the recombination of multiple source of data to
create to create a new entity
Web2.0
Open Source
Commercial
Yahoo pipes
KNIME
Pipeline Pilot*
Dapper
Taverna
Inforsence
OpenKapow
EII tools (various)
Social networking
Social networking services enable users to build online social
networks for communities of people who share interests and
activities or who are interested in exploring the interests and
activities of others.
Web2.0
Open Source
MySpace
Various tools
Facebook
LinkedIn
Social networking in Plain English by
Commercial
?????
RSS
RSS is a family of Web feed formats used to publish frequently
updated content such as blog entries, news headlines or podcasts
to a RSS reader.
Web2.0
Open Source
Commercial
GoogleReader
Too many to mention
NewsGator*
Bloglines
Attensa
Feedburner
Outlook/SharePoint
RSS in Plain English by