Transcript E-Commerce Department SWABIZ Available on Cliqbook
E-Commerce Department SWABIZ Available on Cliqbook
What is SWABIZ?
How does SWABIZ work with Cliqbook?
What is SWABIZ?
SWABIZ is the Southwest Airlines online booking tool that allows business travelers full access to all Southwest fares.
How does SWABIZ work with Cliqbook?
Through a special partnership between Concur and Southwest Airlines. SWABIZ is now integrated into the Cliqbook tool and allows users to access SWABIZ fares during a Cliqbook Search. Users MUST have a Southwest Rapid Rewards Number to access SWABIZ.
How to make a booking using SWABIZ in Cliqbook
Complete normal search in Cliqbook. (Note that either search by schedule or price can be used).
The SWABIZ link will show in the Pricing/Airline Matrix in Cliqbook.
Note the SWABIZ link will only show in Southwest Airlines markets.
Compare the Prices
Cliqbook will return results for all carriers in that market.
Booking via SWABIZ
Click on the SWABIZ link in the price/airline matrix.
There will be a prompt to select a credit card to be used on the SWABIZ site. (Select credit card and then click next).
Booking via SWABIZ
Note the SWABIZ link will prompt another window to open, it is important that the Cliqbook window is NOT closed during the SWABIZ pricing/booking process.
Cliqbook Site SWABIZ Site
Booking via SWABIZ
Select flight options and fare category for both outbound and inbound flights then click “Go To Next Step – Price”
Booking via SWABIZ
Complete the information that is required to be filled out and then move to bottom and click “I Want to Purchase This Air Travel” (Note most info will populate from Cliqbook).
Booking via SWABIZ
The selected flights will be priced and here is an opportunity to read the fare rules regarding each flight. When ready click on “Go To Next Step- Purchase”
Booking via SWABIZ
Once flights have been purchased a confirmation number is presented from SWABIZ.
SWABIZ booking merges to Cliqbook
Once the booking process in SWABIZ has been completed the SWABIZ booking data will merge into Cliqbook
The Cliqbook screen will retrieve the SWABIZ record
It is now safe to close the SWABIZ Link
Note do NOT close the Cliqbook site as the record will be lost and will not show in Cliqbook
Complete/Finish the booking process. Refer to next slide for record finishing details
SWABIZ booking merges to Cliqbook
SWABIZ flights have been added to Cliqbook - continue the finishing process by clicking “NEXT”
SWABIZ booking completion
Complete the reservation process in Cliqbook by clicking “Confirm Booking”
SWABIZ merge to Cliqbook completion process
When the booking process has been completed there will be a “Finish/Confirmation” screen with your Cliqbook record locator.
Southwest Confirmation Number
When booking through Southwest the Southwest confirmation number is located with the flight segments.
The Trip locator is not the Southwest confirmation number.
Trip Record Locator used for CWT Southwest Airline Locator Used to call Southwest to make changes
Changes to Southwest Records
When booking via SWABIZ the booking is directly with Southwest Airlines.
Request for changes or cancellations made directly with SWABIZ should be made directly with an agent or via Southwest airlines.
Please refer to your Southwest Airline Locator; this is located in your itinerary with the flight segments.
Changes or Cancelations
After the initial SWABIZ booking travelers can go directly to the Southwest website for changes and or cancels.
CWT does not monitor or track any unused non-refundable ticket values when changes are made directly on the Southwest website. The client is fully responsible to manage.
Note Southwest Airline will communicate with the traveler via email regarding any changes and/or credits. (See below) Info is provided from Actual Southwest Communication email regarding change/credits
Confirmation of SWABIZ Booking
When bookings are made via SWABIZ through Cliqbook traveler will receive three communications. (See Below)
Confirmation of the SWABIZ booking from Southwest airlines. Cliqbook Status update (sent from [email protected]
) indicating the SWABIZ reservation was sent to Carlson Wagonlit Travel for invoicing. Confirmation from Carlson Wagonlit Travel confirming the SWABIZ booking has been invoiced.