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SmartSafety Insights, not instincts Coert du Plessis, Partner, Deloitte 22 November 2011 The innovative data driven approach to a safer workplace Number 1 Most workpalces now effectively measure safety performance Total Recordable Injury Frequency Rate | Dashboard 12 10 TRIFR 8 6 4 2 0 Feb-10 Mar-10 Apr-10 May-10 Jun-10 TRIFR (C) Jul-10 TRIFR (B) Aug-10 Sep-10 TRIFR (A) Oct-10 Nov-10 Dec-10 Jan-11 QTR Moving AVG (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 3 Some are using visual ways of presenting the results 30% of injuries to the right hand (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 4 And some innovative design principles.... (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 5 Measure the size of the problem (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 6 SmartSaftey 101 Embedded Safety integrated into business Effective Safety systems & people programs Operational Safety maturity The Smart Safety Maturity Model Safety systems focus Data analytics maturity (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 7 SmartSaftey 101 Safety integrated into business Effective Foresight Safety systems & people programs Insight Operational Safety maturity Embedded The Smart Safety Maturity Model Safety systems focus Statistical reporting & trend analysis Granular profiling Real time Predictive analysis Hindsight Data analytics maturity (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 8 SmartSaftey 101 Embedded Effective Zero Harm Safety integrated into business Safety systems & people programs Operational Safety maturity The Smart Safety Maturity Model Safety systems focus Statistical reporting & trend analysis Granular profiling Real time Predictive analysis Data analytics maturity (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 9 How it works Existing Data Smarten Data Granular insights Focused interventions Analyse (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 10 Sharpening the usual levers HSE Strategy, Plans, Programs and Projects Performance Management Behaviour Change Investment planning & Budgeting Comms & Message Campaigning Workforce Profile HSE Infrastructure Policy & Safety Procedures Education, Training & Coaching Data Driven Decisions (Granular = Grades of control) Job & Task Design Workflow design Site Profile Optimisation Equipment, Tools and Procurement Standards Safety Mindset Activity Clusters Safety leadership levers People levers Operational levers (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 11 SmartSaftey 101 Embedded Safety integrated into business Effective Safety systems & people programs Operational Safety maturity The Smart Safety Maturity Model Safety systems focus Statistical reporting & trend analysis Granular profiling Real time Predictive analysis Data analytics maturity (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 12 Analysis example| Self Organising Maps (SOMs) Number of events I was involved in - Multifunction - Visual - No assumptions - Simultaneous - Proximity = similarity (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 13 Five features cover 25% of the workforce and 43% of the severe incidents [Actual client result] 25% of the workforce = Not covered by the 5 SOM attributes 43% of the severe incidents = Covered by the 5 SOM attributes (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 14 Window 2 of 500 – Fatigue exception rate My ratio of fatigue exceptions (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 15 Number of events I was involved in 1. Logic is correct - keep doing it 2. Counter intuitive - protect 3. Counter intuitive - don’t reward My ratio of fatigue exceptions (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 16 Number of events I was involved in My ratio of fatigue exceptions (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 17 Feature 1: Fatigued, “Nappy Valley”, Maintainer employees Nappy Valley – C-Australia, 2006 Census 18 (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation Barriers to insight Data quality Experience Security and data access Analytic skills Insight Data mountain (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 19 What would you do differently if you could know who will get hurt next... Your call. (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 21 General information only This presentation is provided as general information only and does not consider your specific objectives, situation or needs. You should not rely on the information in this presentation or disclose it or refer to it in any document. We accept no duty of care or liability to you or anyone else regarding this presentation and we are not responsible to you or anyone else for any loss suffered in connection with the use of this presentation or any of its content. About Deloitte About Deloitte Australia Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 140 countries, Deloitte brings world class capabilities and deep local expertise to help clients succeed wherever they operate. Deloitte‘s approximately 169,000 professionals are committed to becoming the standard of excellence. In Australia, Deloitte has 12 offices and over 4,500 people and provides audit, tax, consulting, and financial advisory services to public and private clients across the country. Known as an employer of choice for innovative human resources programs, we are committed to helping our clients and our people excel. Deloitte's professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. 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Confidential This document and the information contained in it is confidential and should not be used or disclosed in any way without our prior consent. Liability limited by a scheme approved under Professional Standards Legislation. © 2011 Deloitte Touche Tohmatsu. All rights reserved. (c) Deloitte 2011. Liability limited by a scheme approved under Professional Standards Legislation 22