Transcript Emotional Intelligence

Emotional Intelligence I
The theory behind the movement
Bob Cole
American Student Assistance
What is EI
 Knowing yourself
 Knowing how we relate to others
 Knowing how to adapt to difficult situations
 Managing stress
 Leading a happy, fulfilling life
Background
 E.L. Thorndike – Behavior explained by reflexes
 1970s Human Potential Movement
 1985 Reuven Bar-On Defines EQ
– “Are there factors that determine one’s ability to be effective
in life?”
 1995 Time Magazine – Daniel Goleman
What is Emotional Intelligence?
 Emotional intelligence is a person’s ability to understand
their own emotions, the emotions of others, and to act
appropriately using these emotions.
 Emotional intelligence never stops growing. Because
we are always evolving as people, EQ is something that
must be nurtured.
How IQ Differs
 IQ
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Measure of an individual’s personal information bank
Memory, vocabulary and visual motor skills
IQ is set and peaks at age 17
Remains constant through adulthood
Predicts only 20% of life’s success
Has little to do with life, marriage, relationship or family
High school reunion
A Brief History of Emotions
 The Emotional Brain developed first
 Sense of smell was original emotion
 Limbic system develops allowing learning
and memory
 Neocortex develops as a “seat of thought”
– allows for strategy and long term planning
– Allows humans to have feelings about feelings
Our Two Minds
 The Rational Mind
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The “Thinking Mind”
Prominent in awareness
Thoughtful
Able to ponder and reflect
 The Emotional Mind
– Impulsive
– Powerful
– Illogical
 Each work in relative
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harmony
Rational mind has “Veto”
power
When passion surges the
balance tips
The emotional hijacking
The amygdala
Fight or Flight Response
 Visual signal goes from
Retina to Thalamus and is
translated into language of
the brain
 Message is sent to visual
cortex for analysis and is
assessed for response
 The emotional response is
is sent to the amygdala to
activate emotional centers
 Amygdala signals heart
and blood pressure
increase. Large muscles
prepare for quick action.
Emotional Impulses
 How your body is affected
– Anger – blood flows to the hand, heart rate increases,
rush of adrenaline creates pulse of energy
– Fear – blood rushes to large skeletal muscles, body
freezes
– Surprise – lifting of eyebrows
– Disgust – upper lip curls, nose wrinkles
– Sadness – decline in energy and enthusiasm
 Repeated impulses over time can lead to serious
adverse health issues
EI Model
Intrapersonal
Knowing and managing
yourself
Interpersonal
People skills – the ability to
interact and get along with
others
Stress Management
Ability to tolerate stress
and control impulses
Adaptability
Ability to be flexible and
realistic, to solve a range
of problems as they arise
Intrapersonal
 Self-Awareness – the ability to recognize how you’re
feeling and why you’re feeling that way and the impact
your behavior has on others
 Assertiveness – the ability to clearly express your
thoughts and feelings, stand your ground and defend a
position
 Independence – the ability to be self-directed and self-
controlled, to stand on your own two feet
Intrapersonal, cont....
 Self-Regard – the ability to recognize your strengths
and weaknesses and to feel good about yourself
despite your weaknesses
 Self-Actualization – the ability to realize your potential
and feel comfortable with what you achieve at work and
in your personal life
Interpersonal
 Empathy – the ability to understand what others might
be feeling or thinking, viewing the world through another
person’s eyes
 Social Responsibility – the ability to be a cooperative
and contributing of your social group
 Interpersonal Relationships – the ability to forge and
maintain relationships that are mutually beneficial and
marked by give and take and a sense of emotional
closeness
Adaptability
 Reality Testing – the ability to see things as they
actually are, rather than the way you wish or fear they
might be
 Flexibility – the ability to adjust your feelings, thoughts,
and actions to changing conditions
 Problem Solving – the ability to define problems, then
move to generate and implement effective, appropriate
solutions
Stress Management
 Stress Tolerance – the ability to remain calm and
focused, to constructively withstand adverse events and
conflicting emotions without caving in
 Impulse Control – the ability to resist or delay a
temptation to act
– Tale of the Marshmallow
EI Model
Intrapersonal
Interpersonal
Knowing and managing People skills – the ability
yourself
to interact and get along
with others
Stress Management
Ability to tolerate stress
and control impulses
Adaptability
Ability to be flexible and
realistic, to solve a
range of problems as
they arise
General Mood
General Mood
 Optimism – the ability to
 Happiness – the ability to
maintain a realistically
positive attitude,
particularly in the face of
adversity
feel satisfied with life, to
enjoy yourself and
others, and to
experience zest and
enthusiasm in a range of
activities
EQ Value
 Creativity
 Stress Management
 Decision Making
 Relationship Building
 Can be enhanced
 What else is important to you?
High/Low
Michael
Crighton
Madonna
President
George Bush
Dr. Phil
Nomar
Garciaparra
Howard Dean
Meg Ryan
“Arnold”
Cosmo Kramer Will Ferrell
Rosie
O’Donnell
Tina Turner
Al Sharpton
Hugh Grant
Frodo Baggins
Santa Clause
Additional Resources
 The EQ Edge, Steven J. Stein, PhD and
Howard E. Book, MD: Stoddard, 2000
 Emotional Intelligence, Daniel Goleman
 http://www.utne.com/interact/test_iq.html