Transcript Interpersonal Relationships - Nonprofit Capacity Conference

Emotional Intelligence
Connecting the dots
By Everett Marshall, Marshall Wagner Associates
Agenda
3 Big Dots
What is Emotional Intelligence
EQ-i 2.0 Dimensions
The Leadership Connection
Questions?
Resources
3 Big Dots
Awareness
Usefulness
Balance
What is Emotional Intelligence?
“We define EI as the capacity to reason about emotions, and the
use of emotions to enhance thinking. It includes the abilities to
accurately perceive emotions, to access and generate emotions so
as to assist thought, to understand emotions and emotional
knowledge, and to reflectively regulate emotions so as to promote
emotional growth.”
John Mayer, Peter Salovey, David Caruso, 2004
“It is the capacity for recognizing our own feelings and those of
others, for motivating ourselves, and for managing emotions well in
ourselves and in our relationships.”
Daniel Goleman, 1998
What is Emotional Intelligence?
Emotional intelligence is a set of emotional and
social skills that collectively establish how well
we:
•
•
•
•
Perceive and express ourselves
Develop and maintain social relationships
Cope with challenges
Use emotional information in an effective and
meaningful way
It is a predictor of success in life and work
The EQ-i2.0 Model
What Does it Measure?
The EQ-i2.0 measures five distinct aspects of
emotional and social functioning:
 Self-Perception – understanding your emotions
 Self-Expression – expressing your emotions
 Interpersonal – develop and maintain relationships
 Decision Making – use emotions to make better
decisions
 Stress Management – cope with challenges
Self-Perception
Consists of the following
sub-categories:
•
•
•
Self-Regard – confidence
Self-Actualization –
continuous development
Emotional Self-Awareness
– understanding my
emotions
Self - Expression
Consists of the following:
 Emotional Expression – saying how you feel
 Assertiveness – standing up for yourself effectively
 Independence – standing on your own two feet
Interpersonal
Consists of the following:
 Interpersonal Relationships – developing and
maintaining good relationships
 Empathy – recognizing and appreciating how
others feel
 Social Responsibility – contributing to society
Decision Making
Consists of the following:
 Problem Solving – effectively managing emotions
when solving problems
 Reality Testing – seeing things as they really are
 Impulse Control – ability to resist or delay
impulses
Stress Management
Consists of the following:
 Flexibility – adapting to change effectively
 Stress Tolerance – successfully coping with
stressful situations
 Optimism – having a positive outlook
Happiness
Feeling satisfied, enjoying life
An indicator of overall well-being
Not included in overall EQ-i2.0 results
Impacts overall EQ-i2.0, closely linked to:




Self-Regard
Optimism
Interpersonal Relationships
Self-Actualization
ABCDE Model
A
• Activating event
B
• Belief system
C
• Consequences
D
• Dispute
E
• Energize
The Leadership Connection
“Leadership: the process of influencing an organized
group in accomplishing its goals.”
Leader
Followers
Situation
“Leadership”
Questions
Resources
 Books

Working with Emotional Intelligence. Daniel Goleman. Bantam Books; 1998.

The EQ Edge. Steven Stein, Howard Book. Jossey-Bass; 2011.
 Websites


Six Seconds – The Emotional Intelligence Network (www.6seconds.org)
Emotional Intelligence Consortium (www.eiconsortium.org)
 Assessments




Everett Marshall of Marshall Wagner Associates is certified to administer the EQi-2.0 and
EQ360 assessments
The EQ-i 2.0 measures the interaction between a person and the environment he/she
operates in. This can help establish the need for targeted development programs and
measures, and can lead to dramatic increases in the person’s performance, interaction with
others, and leadership potential.
The EQ 360 assessment provides a more in-depth analysis by having those who work with
the client provide information as well. When observer ratings are compared with the results
of an EQ-i 2.0 self-report, a more complete 360 degree profile emerges.
Contact Everett Marshall at (410)858-6860 or [email protected] for more
information