Transcript IP Office Release 9.0 Overview

Avaya IP Office 9.0
What’s New
Scott Alvarez
System Engineer
[email protected]
720-977-2390
© 2013 Avaya Inc. All rights reserved.
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Avaya Unified Communications and Collaboration
A Complete Solution for Mid-Size Companies
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The Evolution of Avaya IP Office
Track Record of Continuous Improvement
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Cloud/
Hosted
Cloud/
Hosted
Cloud/
Hosted
Cloud/
Hosted
Contact
Center
Contact
Center
Contact
Center
Contact
Center
Virtualization
Virtualization
Virtualization
Virtualization
Branch
Branch
Branch
Branch
Video
Video
Video
Video
Security
Security
Security
Security
Connectivity
Connectivity
Connectivity
Connectivity
Management
Management
Management
Management
Desktop
Integration
8.0
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1000
Desktop
Integration
8.1
2000
Desktop
Integration
9.0
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Desktop
Integration
FUTURE
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Avaya IP Office 9.0 Software
A Simple, Powerful Collaboration Solution
Capability
 Scales to 2,000 Users
From 1,000 in Release 8.1
 New Deployment Models
Virtualization –
VM, server, appliance, or mix
Benefit
 Supports larger, growing
businesses, simply and costeffectively
 Enables customers to match
deployment with infrastructure
plans and objectives
 Simplified Management –
IP Office Web Manager
 Consolidated view of multi-site
solutions through a single URL
 Support for Enterprise Branch
 Flexible, cost-effective options
including standalone or connected
to Avaya Aura®
Centralized, Distributed, Hybrid
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IP Office Release 9.0 Key Features
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IPO R9.0 Content
Server Edition
Core Features
Scalability Increases
Virtualization
Management
Simplified Linux Distribution
Resilience
Music on Hold
Soft Console
Avaya Contact Recorder
SIP-TLS
Licensing
Voice Mail Pro
Virtualization
New Deployment Model
Leverage Clients Existing vSphere
OVA vs. IPOL Differences
Deployment Methodology
Management
Park and Page
Park across SCN
Park to other Extension across SCN
Follow Me feature in SCN
Remotely Dialled Short Codes
Locations
Emergency Services Access (ESA)
Call Admission Control (CAC)
Media Connection Preservation
96x1 Release 6.3 (H323) Enhancements
Differentiated Ringtones
User Password Restrictions
RTP Filter
CCR
Historical Reporting Enhancements
Custom Report Wizard
Wallboard Enhancements
New Custom Report Sample - DDI Response
SSO for Server Edition Management and Apps
New Ignition Process
New Screen Layouts
Backup and Restore Options
User Management Enhancements
Flare
One-X Portal
User Password Changes
Desktop Notifications
IM Archive
Directory Groupings
VM Pro
Revamp US English prompts.
Backup/Restore Enhancements
Call Recording Enhancements
Contact Store on Linux
Park and Page
Syslog Support
Server Edition Enhancements
SSL Support – IMAP and SMTP
Desktop Integration
Outlook Plugin Enhancements
Linkage with Groups
Mid-Call Control
One-X User Profile Support
Dialling Rules
Virtualization Support (Citrix)
Call Assistant 508 Compliance Support
Mobility
VoIP Client
Mid-Call Control
Enhanced Conference Control
Events Log
Twinning Control from Mobile Device
Conspicuous Dial Pad
Remote Worker
Meet-me Conference Controls
Ad hoc Conference Controls
Hold Timeout Reminder
Always-on Support
Roaming in and out of the Enterprise
Integration with SBCE
Plus over 100 GRIP requests addressed in R9.0
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Avaya IP Office Release 9.0 Server Edition
Scalability Increases – Capacity and Performance
 Increase in total users: 2000 up from 1000 in R8.1
NEW
System capacity increased to
2000 users
 Single server capacity: 1500 up from 500 in R8.1
 Many other capacities increased significantly. For example:
– 150 Voicemail channels (was 100)
– 2000 Mailboxes, including IMAP/MAPI integrations
– 750 One-X Portal users (was 500)
– 18,000 BHCC no one-X users (was 14,400)
– 7,200 BHCC with one-X users
– 256 Conference channels per server (was 128)
– 85 Recording channels (was 43)
– 128 Paging group size (was 64)
 Same capacities also supported on Virtualized Server
Edition
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Avaya IPO 9.0 – Virtualization
 Flexible ‘ignition’
– Standard servers with Vmware vSphere 4 or 5
– IP Office Server Edition (SE) software or applications software
– Flexible configuration of: call management, VMPro and one-X Portal
 Flexible customer on-premise deployments
– Single and multi-site (same as Server Edition)
– IP and hybrid IP/TDM* deployments (*via 500 V2 hardware)
App “n”
…
App “B”
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App “A”
– Efficient use of customer hardware resources
– Smaller footprint; less cooling; less energy; Green
On premise
virtualized IP Office
IP Office
 Common IP Office License model – re-use of SE and
application licenses
 IP Office Support Service subscription
and remote management
 Lower TCO
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Avaya IP Office 9.0
Web Management
 Web Manager for Server Edition:
– Consolidated management for
Mid Market multi-site solution
(primary, secondary, expansion)
– Single, one-time log-in for IP Office,
VM Pro, One-X Portal, WCP
– Simplified flow, intuitive menu and enhanced design
– Solution wide back-up, restore,
upgrades and user management
 Role Based Access
– Staging and installation
– Fine tuning
– The “End User Office Manager”
– Simple move, add, changes
 Accessibility (508 compliance) enabled
© 2013 Avaya Inc. All rights reserved.
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Avaya IP Office 9.0
Remote Call Admission Control
 Call Admission Control (CAC) contributes to quality assurance over an
IP network and is supported today between two locations with IP Office
at each location and over SIP trunks to PSTN
 Remote CAC support for remote sites that do not have an IP Office
Headquarters
PSTN
SIP
ITSP
IP Office
CAC
Remote Location A
WAN
Ensure a Quality SIP phone
call – equivalent ensuring
there is a end to end voice
channel to support your call
Remote CAC
Remote Location B
IP Office
PSTN
IP Phones registered to
local IP Office
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IP Phones registered to
Headquarters IP Office
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Extend Further into Mid-Market
Active Call Preservation
SIP
Avaya IP Office Server
Edition Primary Server
Avaya
96x1
Avaya IP Office Server
Edition Secondary Server
Active Call Preservation
• Active calls do not drop
• Active endpoints on affected server will re-register when the call
disconnects
• Requires 96x1 H.323 Phones and SIP/H.323 Trunks
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Avaya IP Office Release 9.0 Core Features
Park across SCN
 All nodes distribute information about their Parked calls across the
SCN (to other 9.0+ nodes). Every node stores Park information for
every other node
User Parks call in slot 101
SCN
Trunk
Node B
Node A
Node A distributes Park info to SCN
 SCN-wide Park slot conflict avoidance
– Cannot Park a call in Park slot 101 on Node B if that slot was already in
use
 No admin required. Optionally combine with Central Park Range on
1 or more/all nodes
 Perform direct dial of UnPark across SCN
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Branch Options
Standalone
• Need local apps and
local presence
• Few changes once
installed, so central
management is not that
important
• Survivability important
as standalone system
• Example customer:
Retail stores
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Distributed
• WAN / Core is not
ready so can’t rely on
centralized architecture
• Want to leverage cost
savings with centralized
apps and management
• May have legacy
endpoints
• Example customer:
Rental Car Company
Centralized with
Survivability
• WAN is VOIP ready
• Often have call center
agents at the branch
• Want to leverage a
core solution for
consistent user
experience with
branches
• Example company:
Branch Bank
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