Transcript Document

Verhoog winstgevendheid met MSP
Playbook en Blueprint
Bas Damad
Account Executive, N-able Technologies
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Marktveranderingen
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1) Cloud
2) Mobile Computing
3) IT overal
4) Breed en vergelijkbaar aanbod
5) Nieuwe concurrenten
• N-able commiteert zich aan haar partners om
deze transitie te maken
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Business ondersteuning voor MSPs
Blueprint for Success
Digital Binder
MSP Playbook
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Blueprint for success
• Gerichte 1 op 1 support
• Toegang tot een business
consultant en expert
• Op maat gemaakte en
ondersteunde lancering
van uw managed
programma’s
ONBOARDING
• Review huidige
situatie
• Plannen van een
nieuwe MSP
strategie
• Doornemen MSP
strategie document
PLAN
• Revieuw huidige
programma’s
• Review prijzen
• Programma
portfolio en
prijzen opbouw
IMPLEMENTATIE
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Sales & Marketing Support
• Verkoopplan opstellen
Op maat gemaakte marketing
• materialen
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Marketing & Sales ondersteuning
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De MSP Playbook
MSP Playbook vanuit de business
• Een complete gids met alle best practices
• Programma’s, Statements of Work, pricing,
winstmarge, marketing to support Proactive,
abonnementen, HAAS, Cloud aanbod
• Programma’s voor mid market, Managed Monitoring,
Supplemental
MSP Playbook vanuit de techniek
• Service Desk and NOC best practices, bench marks,
escalations, workflows to an ITIL like Standard
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Programma’s
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Reactive, a la carte
Proactive
Fixed Fee
HAAS
Cloud
Managed Monitoring
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Programma inhoud
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Programma opbouw en uitwerking
Prijzen, kosten, marge/winstanalyse
Op basis van geografie
Statements of work
Marketing best practices
Marketing collateral
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MSP Playbook techniek
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Opbouw van een Service Desk
Opbouw van een Network Operations Cente
Verantwoordelijkheden
Welke service wordt aangeboden
Ondersteunde systemen
Rapportages
Call/ticket werkprocessen en procedures
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MSP Playbook voorbeelden
• Hold Harmless Letter
• Service Level agreement
• Service Offering Agreement
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Licensering voor iedere MKB
ESSENTIAL LICENSE
Light Monitoring (Scan Frequency)
Management
Agent Status (15 minutes)
Remote Control
PROFESSIONAL LICENSE
Monitoring Deep (Scan Frequency)
Management
Agent Status (5 minutes)
Patch Windows
Connectivity (5 minutes)
Scheduled Scripts
Connectivity (15 minutes)
Generic TCP (5 minutes)
Self-Healing
Generic TCP (15 minutes)
CPU (5 minutes)
Automation Manager
DNS & SMTP (15 minutes)
Disk (5 minutes)
Software Distribution
Memory (5 minutes)
Remote Control
Windows Security Center (4 hours)
Admin Features
Patch (4 hours)
Alerts & Notifications
CPU (4 hours)
Reporting
Disk (4 hours)
DNS & SMTP (5 minutes)
- Remote Support Manager
Asset Information (5 minutes)
Windows Security Center (5 minutes)
Event Log (5 minutes)
Admin Features
Memory (4 hours)
Add on Tools
Printers (5 minutes)
Alerts & Notifications
Asset Information (4 hours)
Patch Manager (3rd party
+ windows)
Traffic (5 minutes)
Reporting
Windows Services (5 minutes)
Add on Tools
Mobile Manager
Application Monitoring (5 minutes)
Patch Manager (3rd party)
Warranty Lookup
Mobile Manager
Patch (4 hours)
AV Defender
Warranty lookup
AV Defender
Backup Manager
Backup Manager
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Succesvolle MSPs Programma’s
ESSENTIAL A LA CARTE
PROACTIVE
FULLY MANAGED
Average
- €192
Server
- €77
Essential IT SupportMSP
– Free has 100 to 200
customers
in their database Server
• Advanced Performance Monitoring
• Advanced Performance Monitoring
Advanced Performance
• Light Monitoring
Monitoring
• Configuration Management
• Key Application Maintenance
• Asset/Software/Hardware
Reporting
• CPU
• Key Application Maintenance
•
Scheduled
Preventative
Maintenance
• Branded
Sys-tray
Icon
• DiskSMB
Space = 20 Employees
Average
• OS & 3rd Party Patch Management
•
License
&
Asset
Management
• Remote Control
• Disk Queue Length
Automated
Preventative
• Real Time Server Optimization
• Managed
Anti-Virus
• Anti-Virus
20
• Memory
Desktops|
100%
Supplemental
Services
Managed
- €2.5/device
Maintenance
Status
• Scheduled Preventative Maintenance
• Managed
Backup
• Integrated•AVPatch
deployment
•
Check
Disk
•
2
Servers
|
10%
• Connectivity
ASP
• License & Asset Management
•
Additional
Support
Billed
at
T&M
Rates
•
Defragment
• AV Monitoring
€15/Server
Dashboard
• -Delete
Temporary Files
• Managed Anti-Virus
Network
€19Access
• AV•Updates
2 Network | 10% •• Custom
Automated
Preventative
•
Firmware
Updates
€6/Network
Performance
Reporting
•
Managed
Backup
• Quarterly Network Health Review
Maintenance
• Threat/Status Reporting
•
Remote
Access
Enabled
€3.25/Workstation
• Attended
& Unattended
Remote
Control
• Managed
Audit
• Check
Disk
• Firewall
Management
Maintenance
Managed Anti-Spam - €1/mailbox
• Sync
time with&Domain
• Defragment
• Advanced
Performance
Monitoring
•
Unlimited
Remote
& Onsite support
•
Router
Monitoring
Controller
• Hosted
Perimeter
Anti-Spam
25% | Proactive or Managed
Network• - Delete
€50 Temporary Files
Managed
Monitoring
• Switch
Monitoring
• Threshold Management
• Firmware Updates
• Firewall• Management
& Maintenance
• 24/7 •Monitoring
NOC
&Performance
Triage
and notifications
Additional
Support
Billed of
at alerts
T&M Rates
Advanced
Remote Access
Enabled
• Monthly Reporting
€192/Server
•
Router
Monitoring
•
Automated
Maintenance
&
Remediation
•
Sync
time
with
Domain
Workstation
€15
Monitoring
Managed Backup - €77-€116/server
Controller
€112/Network
• Switch Monitoring
• Performance
Strategic
Reporting
• Availability
Monitoring
•& CPU
• Integrated Backup Deployment
•
Unlimited
Remote & Onsite support
•
Access
to
MSP
support
as
needed
(Holidays,
sickness,
• OS & 3rd
PartySpace
Patch Management
• Disk
• Backup Management & Monitoring
•
Monthly
Network
Health Review
escalation)
•
Scheduled
Preventative
Maintenance
•
Disk
Queue
Length
• Capacity/Status Reporting
Workstation - €46
Outsourced
Helpdesk
• Managed
Anti-Virus
• Memory
Hosted Backup - €54 + €0.6/GB
€19/User
• Advanced Performance Monitoring
Hosted•support
Anti-Spam
services for end users
Patch Status
• Offsite storage to a secure datacenter • 24/7 •remote
• Configuration Management & Enforcement
• Connectivity
Project Support
Managed Mobile - €3.75/device
€492/maand
€24.60/user/maand
• OS & 3rd Party
Patch Management
€112/Hour
• Mobile management, support & reporting
• Engineering
support to assist
with the planning,
Nodes or support of a250
500Time Workstation1000
• Real
Optimization
Managed Patch- €4
implementation,
new project
Proactive Options
•
Scheduled
Preventative
Maintenance
• Monthly Vulnerability/Compliance
Custom
• Services
Hosted Backup - €54 + €0.6/GB
•
Managed
Anti-Virus
Desktops
200
400
800
reporting
• Customized
Solutions
to meet
customers’ needs and business Per engagement
• Managed
Mobile
- €3.75/device
• Hosted Anti-Spam
€35 - €457/maand
requirements
• Managed Patch - €4
Billable Services - €60-€95/hour
• End-user support (Helpdesk)
• Onsite & Remote Support
• Moves, adds, changes
• Project Planning
• Upgrades & Hardware
• After hours Support
Servers
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Billable Services - €60-€95/hour
• End-user support (Helpdesk)
Network
25
• Onsite & Remote Support
• Moves, adds, changes
• Project Planning
• Upgrades & Hardware
• After hours Support
50
€1404/maand
100
€70.20/user/maand
Managed Options
• Hosted
50 Backup - 54 + €0.6/GB
100
• Managed Mobile - €3.75/device
MANAGED CLOUD SERVICES
Per User - €150
Cloud Services
• Virtual Workplace
• Microsoft Office 365
• Exchange
• Outlook
• Word
• Excel
• Sharepoint
• CRM
• Backup & Disaster Recovery
• Hosted VOIP
• Website Hosting
• Cloud Storage
OnPremise/MSP Services
• End-User Support
• Workstation Support
• Infrastructure (Router/Firewall)
Management
• Guaranteed Service Levels
2500
€3000/maand
2000
€150/user/maand
Cloud Services Options
• Managed Mobile - €3.75/device
250
250
Billable Services - €60-€95/hour
• Project Planning
• Upgrades & Hardware
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Samenvatting
• N-able biedt flexibel model Managed Services
• De tools en resources en professionals die u
op weg helpen
• Op dit moment het beste product voor RMM
in de markt
• Hoofdkantoor Europa staat in NL
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Bedankt
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