Transcript Information Advice Support Service

Information Advice
Support Service
What is IASS:
IASS deals with all telephone contacts and
referrals for Children & Young People requiring
information, advice, support or services from
Children’s Social Care in Birmingham
The team consists of:
• Team Manager
• Referral & Advice Officers
• Social Workers
• fCAF workers
IASS - Screening
• All contacts and referrals will be screened
to ensure that urgent safeguarding
referrals are processed promptly.
• All referrals should be:
– Use the fCAF to demonstrate agency
involvement & evidence of intervention
– Use the inter-agency referral form for serious
concerns
– By phone for immediate concerns
IASS - Decisions:
• A decision about a contact, referral or a
family CAF received into the team will be
taken in most circumstances within 24
hours.
• Written decisions will be sent out to the
referrer
• Where fCAF is recommended support will
be offered
IASS - fCAF support
• We intend to support you by providing
reassurance, advice, sign posting, and
guidance in the completion of Family CAF
and Integrated Support Plan meetings.
• The IASS fCAF team will support you with
the initiation, evaluation and outcome
monitoring of the fCAF episode.
IASS – Contact Details
• Email: [email protected]
• Phone: 0121 303 9515
• fCAF forms:
www.birmingham.gov.uk/caf
• Interagency referral form:
www.lscbbirmingham.gov.uk