Transcript Documentation SOA/BPM Workshop

Performance Management
System: Introduction
[Ch 1-2]
Presented by: Josua Tarigan, MBA, CMA, CFP, CSRS
The Book
Slide 2
Changing of Business Environment: Global Competition
Slide 3
Type of Globalization
Manage
ment
Social
Culture
Economics
Slide 4
Global Competition
Slide 5
Changing of Business Environment
• “Tidak ada yang pasti di dunia ini kecuali
perubahan itu sendiri”
• Perubahan tidak selalu membawa
kemajuan, tetapi kemajuan selalu
membutuhkan perubahan -Henry Steele
Commager
Slide 6
Rules for Ensuring Poor Performance
• Tanpa Sistem Kinerja Bisnis
menghasilkan “poor performance”
• Sistem Kinerja Bisnis juga masih banyak
yang fokus pada financial perspective
Slide 7
Performance Management: Myth or Realty
Performance management is all about
improvement – synchronizing
improvement to create value for
customer with result of economic
value creation to stockholders
(owners)- Cokins
Slide 8
Performance Management: Myth or Realty
Performance management may be
defined as the integrated seat of
management processes which link
strategy into execution- (Frank
Buytendijk, 2009)
Slide 9
Performance Management: Myth or Realty
It is the process of managing
organization’s strategy with 3 major
choice:
(1) What products or services line should
we/ should we not offer?
(2) What markets and types of customers
should we/ shoulde we not offer?
(3) How are we going to win and keep
winning?
Slide 10
Performance Management: Myth or Realty
• Performance management is not just
performance measurement
• Performance management is not just a
software
• Performance management is not just a
balancescorecard
• It embraces the methodologies, metrics,
processm sofware, tools and systems that
manage the performance of an organization
as a whole
Slide 11
BPM Framework: Value Creation is not a goal, it is a result
Shareholder
Value
Perspective
Keuangan
Supplier
Value
Slide 12
Strategi
Performance
Management
System
Perspective
Internal Proses
Bisnis
Perspective
Sumber Daya
Manusia
Customer
Value
Perspective
Pelanggan
Employee
Value
Performance Network- (Frank Buytendijk, 2009)
Investors
Communities
Suppliers
Performance
Network
Regulators
Customers
Competitors
Slide 13
Three Objectives of BPM- (Frank Buytendijk, 2009)
• First, it is important to track result or
variances (Compliance)
• Second, to enable strategic decision
making and learning (Continuous
Improvement)
• Third, to drive people’s behavior
(performance leadership)
Slide 14
Rules for Ensuring Poor Performance
Behavioral change is the most
concrete of all performance
improvement. If you push the right
buttons, meaningful and
sustainable change of behavior is a
matter of weeks- Frank Buytendijk,
2009
Slide 15
Thank you for your attention!
Josua Tarigan
Business Accounting Program
Petra Christian University, Indonesia
P: +62-31-2983230
E: [email protected]
FB: [email protected]
Slide 16