Transcript Presentation Title

Staff Engagement
Affinity Group Coaching Webinar: CAH/Rural Hospitals
September 18, 2012
12:00pm ET, 11:00am CT, 10:00am MT, 9:00am PT, 8:00am AKT
Welcome and Introductions
Tasha Gill, Program Manager and Affinity
Lead, HRET
Pat Teske, Improvement Advisor, Cynosure
Health
Nancy McDonald, Sanford Medical Center
Chamberlain
You!
2
Objectives
• Review the principles of Staff Engagement
• Discuss the opportunities for the CAH/Rural Affinity
Group
• Discuss common challenges and potential solutions
• Review next steps
• Review collaboration opportunities
3
The Four Rules of Engagement
Connect to the
Core
Engage the
Engaged
Customize
Communication
Align and
Segment
People change when…
Their values
SUPPORT it
They think the
change will be
WORTH IT
They think it’s
IMPORTANT
They think they
CAN
They are READY
for it
They believe that
they need to TAKE
CHARGE
There is a good
plan and
ADEQUATE
SUPPORT
They get
FREQUENT
REMINDERS about
resources
It’s FUN
Susan Butterworth, PhD, MS
Challenges
What are the
challenges for
Critical Access and
Rural facilities?
6
Opportunities to Engage
Frontline Staff
• What is the biggest barrier to getting staff
engaged in the work of improvement?
• What is the most effective method that you
have seen to get staff involved and engaged?
• What can others learn from your experience?
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Hospital Story – Who we are…
Nancy McDonald RN, BSN, CPHQ
Quality Coordinator/HIM Director
Sanford Medical Center Chamberlain
Chamberlain SD 57325
work(605) 234 7128
fax (605) 234 7113
[email protected]
www.sanfordmiddakota.org
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Solutions
Best practices, lessons from other
hospitals – do they match our needs?
How do they fit?
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Resources
•
•
•
•
•
HRET
SHA
IA
SME(s)
Listserv®
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Summary
Next Steps
Affinity Group –
Collaboration Opportunities
• Improvement Leader Fellowship, Wave 2
– CO (Sept. 27-28)
– FL (Oct. 3-4)
• Improvement Leader Fellowship, Wave 3
– CA (October 17-18)
• CAH/Rural Affinity Group LISTSERV®
– Send an email [email protected] and with the subject line
“Please add me to the CAH, Rural Affinity Group LISTSERV®”
• Coaching Webinars
– November 20, 2012; 11:00 (CT)
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Q&A and Evaluation
• What questions or comments do you have
about your affinity group or today’s webinar?
• Please remember to fill-out the evaluation.
Thank you!
Tasha Gill, Program Manager and Affinity Lead, HRET
Phone: 312-422-2621
Email: [email protected] | [email protected]
Website: www.hret-hen.org
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