Transcript Slide 1

7 NEW QC TOOLS FOR QUALITY PRACTITIONERS
TARIKH : 2 – 3 MEI 2011
TEMPAT : ONE STATION HOTEL, KOTA BHARU
Borang Pendaftaran boleh di dapati melalui laman web / blog :
http://blog.mpc.gov.my/index.php?blog=14
RATIONALE
The traditional 7 QC Tools are used in ICC activities to uncover the problem, arrange the data, analyse the
causes, undertake counter measures for improvement, and to ensure continuous improvement. Most of them will
involve numerical data in their applications. The 7 new QC tools are techniques for managers and their staff to
use at the planning stage to set out the important direction towards organisation’s improvement.
OBJECTIVES
At the end of the programme, participants should be able to :
• Understand the 7 new QC tools.
• Application of the tools.
METHODOLOGY
Lecture
Group Work
Exercise
WHO SHOULD ATTEND

Top management
Manager / Executive

Supervisor/Operator
CONTENTS
DAY 1 (9.00 am – 5.00 pm)
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Introduction to quality and quality improvement
Problem solving methodology
Recapitulation of the 7 QC tools
Introduction to 7 New QC tools
- Affinity Diagram
- Relationship Diagram
DAY 2 (9.00 am – 5.00 pm)
 Continue
- Tree Diagram
- Prioritisation Matrix
- Matrix Diagram
- Process Decision Programme Chart (PDPC)
- Arrow Diagram
 Implementation of the 7 New QC Tools
Fees
RM500.00 per person / 2 days (Government / Private)
15% discount to non-SME organisation for the ‘third participants and above’
Please contact MPC Consultant / Programme Manager for further details on SMEs’ incentive
KEMUDAHAN
Inclusive tea break, lunch and refreshment
Notes / Training Materials and Certificate of Attendance
PERBADANAN PRODUKTIVITI MALAYSIA (MPC)
Pejabat Negeri Kelantan
Lot 197-C, Tingkat Bawah, Bangunan MAIK, Jalan Sultan Yahya Petra, 15150 Kota Bharu
Tel : +609-7416260 / 61
Faks : +609-7416263
E-mail : [email protected], [email protected]
Amalan QE/SSSA/27/12/2010