Transcript CA Technical Support Training NPI Template Usage

TOI
Unity 5.0(1)
© 2006 Cisco Systems, Inc. All rights reserved.
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TOI
Unity 5.0(1)
Subscriber Configurable Options in Cisco Unity Assistant
John Huang
Unity Development
[email protected]
© 2006 Cisco Systems, Inc. All rights reserved.
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Business Background
 More TUI options in UA
We need to relieve TUI configuration overhead for Unity administrators
and support teams. To do so, we need to offer several "popular"
conversation options in the Unity Assistant so that end-users can
customize the TUI on their own.
 Put some system-wide conversations settings in UA
Unity administrators want the flexibility to configure some of the systemwide conversations settings on a per-user basis. In addition, they want to
free up their time customizing subscriber accounts by allowing their endusers to configure the settings themselves in the Cisco Unity Assistant.
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Business Background (continue)
 Multiple Transfer Rules (a.k.a. contact rules)
In Unity each subscriber is associated with three transfer rules: a
Standard rule, an Alternate and an Off Hours rule. However, before 5.0
release, only the Alternate rule is enabled for subscribers and there is no
user interface for enabling or changing the other rules. If Unity allows
subscribers to use all of their transfer rules, it will give subscribers more
control over how Unity routes their calls.
 Other new settings
Ability to set skip ahead or skip back interval - Customers have also
requested the ability to set how many seconds Unity rewinds or fastforwards a message. Currently, subscribers can press the applicable
rewind/fast-forward key more than once to skip back or ahead more than
the hard-coded ~5 seconds. Unity does not offer any way to change the
skip ahead or skip back interval.
New settings for Dropped Call Recovery (DCR)
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More TUI option in UA: Implementation
In the previous release, the following options were only configurable by the administrator
in the SA or Bulk Edit. Now subscribers can use the Unity Assistant to:
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Set their own timeout settings (Preferences > Advanced Settings)
Set Unity to Play New Messages Automatically (Preferences > Phone Menu)
Specify Whether Cisco Unity Uses Continuous (aka "Streamlined") Addressing
(Preferences > Phone Menu)
Specify Messages Are Marked New or Saved When Subscribers Hang Up or Are
Disconnected (Preferences > Advanced Settings)
Specify Whether Message Locator Searches Can Include Receipts (as applicable)
(Preferences > Advanced Settings)
Set Whether Cisco Unity Asks Subscribers to Confirm Deletions of New and Saved
Messages (Preferences > Advanced Settings)
Set Whether Subscribers Confirm Addressees by Name (Preferences > Phone
Menu)
Select their conversation style (Preferences > Phone Menu)
Disable the "Record Your Message at the Tone" Prompt for each greeting
(Greetings > View Greetings)
(See the following screen shots for details)
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More TUI option in UA: : Screen Shot 1
(Preferences > Advanced Settings)
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More TUI option in UA: : Screen Shot 2
(Preferences > Phone Menu)
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More TUI option in UA: Screen Shot 3
(Greetings > View Greetings)
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Put some system-wide conversations settings
in UA: Implementation
The following two new settings are offered on a per-user
basis. In the previous releease, these settings were
configured using the Unity Advanced Settings Tool
(AST). Unity 5.0 offers them per-sub in the CUA (and
also in the SA), the AST settings are removed, and
upgrades will migrate the existing registry data into
SQL so that settings will be retained.
1. Address and Record Order for Sending Messages
(Preferences > Phone Menu)
2. How Cisco Unity Handles Messages That Are
Interrupted by Disconnected Calls (aqua "Subscriber
Send Message Hang-Up Action") (Preferences >
Phone Menu)
(See the following screen shot for details)
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Put some system-wide conversations settings
in UA: Screen Shot (Preferences > Phone Menu)
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Multiple Transfer Rules: Implementation
Unity 5.0 now allows subscribers to manage all of their
transfer rules (Standard, Alternate, and Closed). This
gives subscribers more control over how Unity routes
their calls. For example subscribers may choose to
have their calls routed to a different extension when it is
“off hours” (i.e. when the office is closed), or they might
configure an alternate transfer rule that routes their
calls directly to voice mail while they are out of the
office. (Preferences > Transfer and Screening)
(See the following screen shot for details)
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Multiple Transfer Rules: Screen Shot
(Preferences > Transfer and Screening)
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Multiple Transfer Rules: Change of
behavior (Preferences > Transfer and Screening)
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Change of behavior #1
In the previous release, this area is displayed only when
“Subscribers can change call holding options” is enabled in COS
and subscriber’s transfer type is “Supervised Transfer”. Now this
area is displayed only when “Subscribers can change call holding
options” is enabled in COS. But the feature is disabled if
subscriber’s transfer type is not “Supervised Transfer”.
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Change of behavior #2
In the previous release, this area is displayed only when
“Subscribers can change call screening options” is enabled in
COS and subscriber’s transfer type is “Supervised Transfer”. Now
this area is displayed only when “Subscribers can change call
holding options” is enabled in COS. But the feature is disabled if
subscriber’s transfer type is not “Supervised Transfer”.
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Other new settings: Implementation
The following are two other new settings added in Unity Assistant:
1. With the new Unity Assistant, end-users could adjust the setting
themselves in the Cisco Unity Assistant. They can change the
number of seconds that the TUI rewinds or fast-forwards during
message playback. (Preferences > Advanced Settings)
2. Settings for new Dropped Call Recovery (DCR) (Preferences >
Advanced Settings)
(See the following screen shot for details)
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Other new settings: Screen Shot (Preferences >
Advanced Settings)
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Reference Documents
 FFS for Offering More TUI Options in Unity Assistant (and SA)
: EDCS-510543
 FFS for Per User Settings Part II: EDCS-512055
 FFS for Multiple Transfer Rules: EDCS-508354
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