Transcript Mixing Four Generations in the Workplace

Managing Four
Generations in the
Workplace
With Cam Marston
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Learning Objectives
• Describe the characteristics, attitudes, and values of
each generation
• Identify specific actions a manager can take to coach,
motivate and get results from each generation
• Determine how your management approach may need
to change when coaching, managing, and retaining
employees of different generations
• Discover ways to Gen-Flex™ in order to solve
generational problems in the workplace
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Matures
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Born before 1945
10% of our workforce
Influenced by the Military
30 million people today
Most affluent group in our
nation
• We first generation
• Delayed Gratification work first, pleasure later
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Boomers
• 1945-1964
• Most influential people
today
• 80 million people
• Workaholic
• Work ethic defined by
time
• Important to be a team
member
• Contributors to the team
are cherished
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Gen Xers
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1964-1980
Prove it to me
45 million people
Loyal to people, not
companies
• Move from job-to-job
more frequently
• Carpe Diem – Seize the
day!
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Millennials
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Born after 1980
75 million people
Instant gratification
Quick feedback
Busy outside of work
Reward with time
Optimistic
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Learning How To Gen-Flex™
• What are the characteristics of each
generation?
• What motivates each generation?
• What are the most important action steps
for each generation?
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“What do you think are the
most common problems or
challenges with managing
different generations in the
workplace?”
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Gen-Flexing™
Treat people the way they
need to be treated!
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Solving Five Generational
Problems
1. You Gotta Start Using Your Computer
2. What Does My Boss What From Me?
3. You Gotta Quit Listening to that iPod™!
4. What’s the Big Deal About Being a
Little Late?
5. Don’t Talk to Me That Way!
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Quick Review
• Remember to Gen-Flex™ to other
generations. Staying flexible and adaptable
will help you solve generational differences in
the workplace.
• Remember that it’s important to keep the
lines of communication open and stay honest
and direct with all of the generations.
• If you are unsure what someone from a
different generation needs - ask! It’s the best
way to open up an effect dialog.
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Quick Review, con’t
• Realize that you may have to alter and
update your current management
approach in order to influence other
generations.
• Remember that executing management
fundamentals well is the key to managing
four generations in the workplace.
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