Transcript Portal Presentation Template

Creating Revenue for Next Generation
Business
Gary Liew
Technical Marketing Manager
Agenda
 Portal Software Overview
 Trends in the service based market
 Requirements for “New” Business Infrastructure
 What’s Infranet ?
 Solution Sets
 Summary
Brief Introduction of Portal Software
Portal Software
Portal sells software that links services,
customers and revenues for Internet and
emerging next-generation communication services.
Customers
Services
Revenues
Trends in the service based market
 Complex and dynamic business models
 New Biz Models = new settlement models.
 Multi-service service providers
 Branded services ("virtual ISPs")
 “Pay for what you use” mentality – ie Usage based
 Exponential growth
 Competing in real-time
Requirements for the “New”
Business Infrastructure
 Business orientated CCBS platform – ie, your Products &
Services drives the business, you’ll need a multi-service,
reliable, scalable and open platform to support it!
 Comprehensive real-time capabilities – especially the
management of pre-paid products & services. Eliminates
Fraud.
 Rating – speed & product catalog
 Full support for rapidly emerging market opportunities,
especially branded services & wholesale in the value
chain.
 Complete flexibility in pricing, rating, billing, settlement
and customer management
Multiple-Service Business Platform
Circuit
Switched
Services
Calling
Cards
Local
Business /
Consumer
Services
Web
Hosting
Basic
Dial-Up
MAN
Private
Lines
Long
Distance
VPN
Online
Gaming
VOD
Access
Services
Wireless
Voice
xDSL
VoDSL
B2B
Toll Free
IDC
Online
Content
VoIP
Roaming
International
Long Distance
Leased
Line
Object
APIs
Infranet Platform
Fixed
Wireless
Interconnect
Billing
AIN
Application
Hosting
Unified
Messaging
Wireless
Internet
Multiple-Service Business Platform
3G
Services
Digital
Photography
Packet
Voice
2G ValueAdded
Services
Voice
Portal
Switched
Voice
Access
Services
PSTN
GSM
Streaming
Music
Video on
Demand
Ringtones &
Icons
Gaming &
Horoscopes
SMS
Virtual Home
Environment
Personalized
Content
Roaming
Location
Services
CDMA
Electronic
Media
Number
Portability
Text Alerts
GPRS
Object
APIs
Infranet Platform
Contextual
Commerce
E-mail
EDGE
Video
Messaging
M-commerce
Instant
Messaging
UMTS
What’s Infranet™?
Integrated, Real-Time
Service Management
Account Creation and
Service Provisioning
Reporting
Authentication and
Authorization
Activity
Tracking
Customer
Management
Billing
and A/R
Rating /
Pricing
Account Creation and Service
Provisioning

Account Creation and
Service Provisioning
Reporting
Authentication
and

Authorization
Activity
Tracking
Customer
Management
Billing
and A/R
Rating /
Pricing
Real-time account creation and data
validation
–
–
–
–
Web based customer self registration
CSR GUI registration
Registration software CD’s
3rd party application interface via APIs
Self registration and data collection in
24X7 (WebKit)

CSR registration (Admin Tool)

Automatic service provisioning &
Credit Authorisation
–
–
–
–

Web Server
Email
LDAP
credit card authorisation
Allows account definition by brand
(eg, by Business type, Geography)
Authentication and Authorization
Account Creation and
Service Provisioning
Reporting
Real-time account and/or
transaction validation

Real-time credit enforcement

Customized policies (business
rules) to meet business needs
Authentication and
Authorization

Activity
Tracking
Customer
Management
Billing
and A/R

Rating /
Pricing
Integrated network
authentication applications
– Radius manager
– Cisco Service Selection
Gateway
– Active Directory (LDAP)
– GALs for VoIP

Fraud Prevention

Custom policies
Activity Tracking
 Complete audit trail
 Activity tracking
Account Creation and
Service Provisioning
Reporting
– Real-time tracking & posting of
transaction activity
– Accurate, real-time view of
account info & balances etc
Authentication and
 GUI tool to map usage records to
Authorization
event objects
Activity
Tracking
Customer
Management
Billing
and A/R
Rating /
Pricing
 Supports un-rated and pre-rated
record upload (UEL)
 Integrated with network mediation
applications
–
–
–
–
–
–
HP-SIU
Cisco Netflow
Narus
Xacct
Applied Protocol Engines
Nokia Charging Centre
Rating
 Real-time rating
Account Creation and
Service Provisioning
Reporting
Authentication and
Authorization
Activity
Tracking
Customer
Management
Billing
and A/R
Rating /
Pricing
– Real-Time rating of any
tracked event
– Supports for multi monetary
and non-monetary resources
– Supports tiered pricing, usage,
volume pricing, time/day,
packaging, price
customization, one-time,
recurring, advanced and in
arrears
 Graphical Pricing tool
– Products, Deals, Plans and
Plans List concept definition
– Rates, discounts, credit limits
defined via GUI based
application
 Real-time volume tiering /
discounting
 Unlimited Price Plans & discounts
Billing and A/R
Account Creation and
Service Provisioning
Reporting
Authentication and
Authorization
Activity
Tracking
Customer
Management
Billing
and A/R
Rating /
Pricing
 Configurable billing cycles
– Multiple billing cycles - up to
28 per month
– Supports multiple billing
models : Wholesale, Retail,
Hierarchical, Split
– Supports charging in
advanced and in arrears
 Supports Credit Cards, Invoice,
email, HTML, XML, On-Demand
real-time, EFT
 Earned/Unearned Revenue support
 Ability to view A/R and make realtime adjustments
Customer Management
Account Creation and
Service Provisioning
Reporting
Authentication
and
Authorization
Activity
Tracking
Customer
Management
 CSR or Customer self-care access to
real-time information
– Customizable web-based
application
– View account and modify account
data
– HTML and Java server pages
– Fully functional and extensible GUI
application
– Fully customizable Java-based
Customer Center
 Hierarchy support with unlimited levels
Billing
and A/R
Rating /
Pricing
Reporting
Account Creation and
Service Provisioning
Reporting
Authentication and
Authorization
Activity
Tracking
Customer
Management
Billing
and A/R
Rating /
Pricing
 Comprehensive enterprise-wide
Decision Support :
– Operational reports
– Financial reports
– Marketing reports
– Sales reports
– .....
 Full set of customizable standard
reports
 Fully documented DB schema
 Complete support for new report
development thru Seagate Info Crystal Reports (bundled with
Infranet)
 Web access to report viewer and
requestor
What is a Solution Set
 Group of complementary best-of-breed products,
selected, integrated and tested by Infranet & NEPs
 To solve a complete set of business and operational
requirements for specific line of business
 Infranet provides the Business Infrastructure behind a
large and growing list of solution sets
Evolving Market Requirements
Phase 1: Custom Solutions
Phase 2: Product Implementations
BUILD
BUY
end-to-end functionality
products for each function
BUILD
BUILD
integration between modules
Pros:
• built to order
Cons:
• slow to implement
• high cost
• hard to change
integration between products
Pros:
• faster to implement
• best-of-breed functionality
• easier to change
Cons:
• integration long & costly
Evolving Market Requirements
Phase 3: Solution Sets
BUY
products for each function
The Internet services industry
is undergoing a shift
towards the implementation of
BUY
complete, pre-assembled, pre-
integration framework
integrated, pre-tested, end-toend solution sets
Pros:
• best-of-breed functionality
• fastest to implement
• easy to change
• high leverage for
product-based platforms
Rapid Service Roll-Out Using Solution Sets
Solution sets : 20+
Solution Centers : 26+
Dallas, Denver, London, Madrid, Munich, Paris,
Redmond, Rotterdam, Silicon Valley, Singapore, etc.
ASP
HP
Microsoft
Nortel
PwC
IBM
DSL
Cable
Alcatel
CGE&Y
CGE&Y
KPMG
KPMG
Marconi
Microsoft
PwC
PwC
Wireless
Internet
Fixed
Wireless
ICP
eCommerce
Digital
Content
Vertical
Markets
HP
CGE&Y
Alcatel
Motorola
CGE&Y
SUN
PwC
Andersen
Consulting
HP
Sun
US
Interactive
Solution
Set
Designers
Oracle
Microsoft
Infranet Platform
Infranet
Object
APIs
Solution Set target markets and services
 Broadband Mobile Wireless (2.5 & 3G)
 xDSL / Cable Broadband / MAN
 ASP / IDC / Content
 VoIP
 VPN
 ....
 ....
The results .... Customers! (selected AsiaPac)
 Asia-Wide
– UUNET International
– PSInet Asia
– Asia Online
 Australia
– Telstra
– OzEmail
– Fujitsu
– James Cook University
 Japan
– NTT PC, NTT OCN, NTT Labs
– NTT Satellite Comm.
– Fujitsu
– SkyWave
– Sony
 China / HK
– Jitong
– Shanghai Online
– XinJiang & LiaoNing PTT
– Chongqing PTT
– Pacific Convergence Corp.
 Taiwan
– Hoshin Gigamedia
– FET
– Wherever.Net
 South Korea
– SuperNet
– Korean Telecom
 South Asia
– Infocom/PLDT, Philippines
– Telekom Malaysia
– VSNL, India
– CyberNet, Pakistan
Summary
Summary
 Select a Customer Care & Billing solution that meets your
business platform needs! Ie, Multiple-Service based, reliable,
scalable and open. Fast time to market with new products & services
 No limits to products & services, business policies, pricing plans,
subscriber growth
 Localisation support? (Eg, Chinese, Korean, Japanese
languages)
 Support for products & services charging principles being value
based instead of flat-fee
 Proven Integration with existing circuit switched billing system
 Choose with systems with proven success worldwide
 Finally ... Being able to eat & sleep well!