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Network Services http://www.med.monash.edu.au/medicine/mmc/networkservices/ Q10. Tim e required to solve your problem 6% 1%2% 19% Very Satisfied Satisfied 26% Neutral Dissatisfied Very Dissatisfied 46% Other Overall Survey Response 202, 21% Responses Non Respondants 759, 79% Q3. Overall Quality of Telephone Support 15% 1% 5% Very Satisfied 26% Satisfied Neutral Dissatisfied Very Dissatisfied 53% Other Q4. Overall Quality of On-Site Support 0% 13% 1% 1% Very Satisfied 35% Satisfied Neutral Dissatisfied Very Dissatisfied 50% Other Q5. Overall Satisfaction and ease of use (JobDesk) 2% Very Satisfied 7% 29% 18% Satisfied Neutral Dissatisfied Very Dissatisfied 44% Other Q6. Know ledge and Professionalism of Staff 0% 8% 0% 1% Very Satisfied 42% Satisfied Neutral Dissatisfied 49% Very Dissatisfied Other Q7. Com m unication & Follow Up on problem resolution 2% 1% 2% Very Satisfied 28% 21% Satisfied Neutral Dissatisfied Very Dissatisfied 46% Other Q8. Ability to diagnose the problem 1% 12% 0% 2% Very Satisfied 35% Satisfied Neutral Dissatisfied 50% Very Dissatisfied Other Q11. Overall quality of the solution 0% 1% 14% 1% Very Satisfied 32% Satisfied Neutral Dissatisfied Very Dissatisfied 52% Other Q12. Overall rating when dealing with Network Services 1 1 1 25 61 Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied 113 Other Grace Periods & New Network Accounts Kristian Goree Grace Period Requests Staff are informed 30 days before their contract expires via a "Deregistration notification" email. If your contract is to be renewed, you are able to apply for a 30 day ‘Grace’ period, so that your computer access will be continued after the contract expiry date. This form must be submitted before your contract expires. This is a 3 Step Process Request Grace Approva l Request The Extend Computer Access form is available from the Network Services website. Grace periods can only be given once & can not be given to postgraduate student accounts. Request Approval After the form is submitted, it goes to the departments designated approver Network Services then receives an e-mail, approving or rejecting the request Approva l Extension The Grace period is applied to the account in question. An confirmation email is sent to both the approver and the staff member. Grace New Accounts Every staff member will have a computer account created for them when they start employment at Monash. This is a 5 Step Process and takes approximately 3 days. Submission Creation Approva l Password E-mail Submission The New Account Registration form is available from the Network Services website. Submission Approval After the form is submitted, it goes to the departments designated approver Network Services then receives an e-mail, approving or rejecting the request Approval Creation Username and staff details are entered into the main university database An email is received to confirm record entry This record is updated overnight Creation E-Mail When the account is created the details are sent to the faculty to have an eMail address created ([email protected]) This update is also an overnight process E-mail Password & Local Account Password When the email address is received the account details are sent to the listed contact or the departments default person. The staff member needs to then call Network Services for their 1st time password. This password only lasts for 12hrs and can be changed via the my.monash portal. A local account will also have to be created on the staff members PC Firefox Rediscover the Web Birth of Mozilla - 1998 Netscape stopped selling browser software America Online bought Netscape and cast off Mozilla Group America Online donated $2m to The Mozilla Foundation Project is now mostly funded by donations Who Uses Firefox? Globally: 13 % of people use Firefox for their browser Australia: 24% NSW Roads and Traffic Authority De Bortoli Wines RMIT, University of Sydney, Monash Security Internet Explorer has had more security issues. What does this mean? If you use Firefox, currently you are less likely to get adware, browser hijacking (i.e. A different start page set), pop-up advertising, people breaking into your computer. Add Ons Themes: change look Extensions: functionality Plugins: specific content Search Engines: -> Why Use Firefox? Free to use - “Open Source” Cross Platform – No Internet Explorer for Mac More secure – No popups or spyware! Easier to use – Tabbed Browsing Keep Microsoft “on their toes” You Still Need Internet Explorer Some web sites only work properly with Internet Explorer. Known University ones are: Content Management System (CMS) Employee Self Service (ESS) Microsoft Windows Update The Future Internet Explorer 7; Second half 2006 Firefox 2.0; 26th Sept, 2006 Anti Phishing Protection Undo Closed Tab Better RSS support (ABC News, The Australian) Spell As You Type IT Best Practices MMC Network Services this is not secure! Backup Data • Keep data on Shared drive • Backup to offline media: – CD-R/CD-RW, DVD – External/USB hard drives – USB thumb drives • Ghost computer (Network Services can help) Keep computer up-to-date • Ensure that Antivirus is running and up-to-date • Use Spyware scanners (Anti-spyware program) • Configure computers to automatically download and install security updates and patches • Perform regular maintenance Start->All Programs->Accessories->System Tools – Disk Cleanup – Scan disk – Disk Defragmentation Secure Computer • Always use a (strong) AuthCate password (Novell/Workstation, Email/Proxy) Choosing a secure password guidelines: https://mdsadmin.monash.edu.au/cgi-bin/changepwd • Lock screen, use screen saver passwords, or logout when computer is not in use • Shutdown computer at the end of the day • Use a personal firewall Secure Email and Web • Utilise spam filtering software for use with your email client https://messaging.its.monash.edu.au/mail/filter/ • Don’t open attachments or click on links in suspicious email1 • Securely configure email clients to turn off the “Preview pane” and to show and block potentially harmful attachments • Use alternate browser and mail client (e.g. Mozilla Firefox, Thunderbird, covered in Adam’s presentation) 1As a general rule don’t open attachments with any of the file extensions .exe, .com, .pif, .scr, .vbs, .js, .ocx, .shs, .reg and .bat Mac Users • The same principles of backup and security apply to Mac users Do’s • Regular Backups • Keep computer up-to-date • Secure computer • Secure Email and Web Don’ts • Give your password details to someone else • Post-it your password onto the monitor! • Do Internet banking or online buying using credit card unless you are absolutely sure that your computer is fully secure • Configure instant messaging software to allow only those on your contacts list to send you messages • Save password in email client and browser References and useful links • ITS Security tips http://its.monash.edu/staff/security/tips/ • 7 ways to protect your laptop on the road http://www.microsoft.com/athome/security/privacy/onth eroad.mspx • Popular Resources On Computer Security http://www.sans.org/resources/popular.php • Protecting your computer from malicious code http://www.auscert.org.au/render.html?it=3352 • Security information for staff http://its.monash.edu/staff/security/ References and useful links • Secure your wireless network http://its.monash.edu/staff/security/staffonly/home/wireless.html Network Services Seminar 2006 How to keep your computer safe Friday, July 17, 2015 When you switch your computer on Viruses and worms try to crawl into it Hackers try to break into it Spyware try to watch everything you do Friday, July 17, 2015 5 Ways to keep your pc safe Install an Antivirus e.g. “Sophos” 2. Install an AntiSpyware e.g. “Defender” 3. Turn Windows Firewall on 4. Turn windows Automatic Updates on 5. Backup your data 1. Friday, July 17, 2015 How to fix Sophos ? ♦ If for any reason Sophos Antivirus is not working properly ♦ Icon will change from red to gray ♦ Uninstall Sophos using Add/Remove programs and then reinstall it again. ♦ If it doesn’t fix it please LOG a job with Network Services Friday, July 17, 2015 Installing Sophos Antivirus Click Start then Run & Type: Nalwin32 Double click on Sophos in the Novell Application Launcher Friday, July 17, 2015 Get a free AntiSpyware Windows Defender Free download : www.microsoft.com Spyware detection and removal Helps prevent pop-up and ads Scan in compressed files e.g. Zip Automatic cleaning Free Download: www.microsoft.com Friday, July 17, 2015 Turn Windows Firewall On Click Start then Control panel Click Windows Firewall & select On Friday, July 17, 2015 Turn Automatic Updates On Click Start then Control panel Click Automatic Updates & select On Friday, July 17, 2015 Network Services http://www.med.monash.edu.au/medicine/mmc/networkservices/ Friday, July 17, 2015