Transcript uktradeinfo Web Survey 2013

uktradeinfo Web Survey 2013-14
Results
Published: April 2014
Summary
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The survey was open from 29 November 2013 to 17 January 2014
It aimed to obtain a better understanding of site user experience and opinion
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91 site users responded:
• 39% said they used trade data products
• 27% said they used commodity code information and tools
• 22% said they used Intrastat guidance
• 20% said they used it for news updates
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8% said they used Importers Details
8% said they used Exchange Rates
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28% stated they used both uktradeinfo and GOV.UK for Intrastat guidance
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Detailed results appear in the following slides
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How satisfied are you with your visits to uktradeinfo?
Responses
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27% are very satisfied
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52% are satisfied
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15% are neither satisfied nor
dissatisfied
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4% are dissatisfied
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1% are very dissatisfied
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1% don’t know
0%
10%
20%
30%
40%
50%
60%
Very satisfied
Satisfied
Neither satisfied nor
dissatisfied
Dissatisified
Very dissatisfied
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Tell us how you rate your usual visit experience
Responses
0%
5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
I get everything I want
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33% get everything they want
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47% get most of what they want
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19% get some of what they want
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1% get none of what they want
I get most of what I want
I get some of what I
want
I get none of what I
want
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How do you rate the site for ease of use?
Responses
0%
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21% very good
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52% good
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21% neither good nor bad
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3% poor
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3% very poor
10%
20%
30%
40%
50%
60%
Very good
Good
Neither good nor bad
Poor
Very poor
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How do you rate the site for design?
Responses
0%
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16% very good
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53% good
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28% neither good nor bad
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2% poor
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0% very poor
10%
20%
30%
40%
50%
60%
Very good
Good
Neither good nor bad
Poor
Very poor
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How do you rate the site for ease of finding information,
products and services, including site search?
Responses
0%
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9% very good
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53% good
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26% neither good nor bad
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9% poor
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3% very poor
10%
20%
30%
40%
50%
60%
Very good
Good
Neither good nor bad
Poor
Very poor
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How do you rate the site for quality and accuracy of
content (editorial quality)?
Responses
0%
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24% very good
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56% good
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19% neither good nor bad
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1% poor
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0% very poor
10%
20%
30%
40%
50%
60%
Very good
Good
Neither good nor bad
Poor
Very poor
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Are you satisfied with the following products / services?
Respondents who stated they used the specific products/services answered:
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Alert Service: 96% satisfied, 4% dissatisfied
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Build Your Own Tables: 50% satisfied, 50% dissatisfied
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Customer Service Support: 90% satisfied, 10% dissatisfied
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Data Downloads: 81% satisfied, 19% dissatisfied
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Exchange Rates: 93% satisfied, 7% dissatisfied
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Intrastat Classification Nomenclature (ICN): 93% satisfied, 7% dissatisfied
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Importers Details: 85% satisfied, 15% dissatisfied
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Site Search: 89% satisfied, 11% dissatisfied
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If you could change or introduce one thing?
51% of survey respondents were either happy, or did not comment.
Suggestions made can be summarised as:
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Speed up the interactive data tables
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Make bulk data extraction easier
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Combine EU and Non-EU data presentation in the interactive data tables
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Improve interactive functionality e.g. reversible field order, menus, year to date
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Publish more data
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Reduce the Intrastat Classification Nomenclature and don’t change codes
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Add Volumes 1 & 2 of the Tariff
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Publish and update more Public Notices including VAT
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Next Steps
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Some respondents provided email addresses and have been contacted to
answer queries raised, or to explore their opinions and ideas more fully
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Further Information relating to queries raised can be read at:
https://www.uktradeinfo.com/AboutUs/Documents/Responses_201314.doc
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Some suggestions cannot be pursued as they are beyond the control of the
uktradeinfo team (e.g. the ICN is determined by the EU Combined
Nomenclature)
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Improved ‘Help’ content is being prepared for publication shortly, including new
YouTube tutorials for building interactive data tables
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User comments and suggestions are influencing site enhancements for 201415 (e.g. support for the IE6 browser is being withdrawn, to allow software
upgrade which will improve interactive database functionality)
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Your Views Still Required!
We will run another web survey toward the end of 2014-15.
In the meantime, your views are always welcome and you can give us your
feedback in a number of ways:
uktradeinfo Customer Feedback Form
Email us at: [email protected]
Email HMRC National Statistics Producers
Join the Business & Trade Statistics community at StatsUserNet
Or use the individual page feedback links at the bottom of all uktradeinfo pages.
THANK YOU
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