Eastern CRI, the facts

Bruce Pittingale Programme Director 05602 391 784 [email protected]

Raison d'être

• Identified by region wide survey for NI187 • Service asked for by members • Wanted it to be – Fair – Transparent – Not interfere with other projects – Be a fall back position

Initial Objectives

• • • •

Provide sustainable practical interventions to households across the East of England: Insulate all cavity walls in the region by 2016.

Increase the loft insulation to a depth of 270mm where the current level does not exceed 150mm.

Install 270mm of loft insulation where the current level of insulation is below 60mm.

Ensure the project develops new streams of interventions so that installation companies diversify into other products as the market for retrofitting loft and cavity wall insulation becomes saturated.

Project Timelines

• Identified challenge March 2009 • First meeting May 2009 • Steering Group formed 18 th • Installer PQQ launched 07 th June 2009 August 2009 • Contracts Manager PQQ launched 07 th September 2009, not appointed • Launch of project 21 st October 2009 • Coinciding with Energy Saving Week

Results to date

No of enquiries No of LA’s in region No. of LA’s participating Installation rate 1393 47 39 approx 35%

Works since inception, 21/10/09

Management of Project

Treasurer CAN Barry Boulter, Central Beds Management Centre Steering Group In place Stakeholder Group Marketing Relationship Management with other projects Warm Front contract signed CERT funds In place Call Centre Software management

Strategic leaders

•

CAN – East: 47 Local Authorities across the Eastern Region

• •

Steering Group: made up of market sectors e.g. energy suppliers, installers, LA’s, LAA’s, etc Stakeholder Group: Warm Front, CERT funders, HIA’s, media, EST, Government Office, etc.

Stakeholder Group

• Not formed yet • Attached to Steering Group • Chair, a member of the Steering Group • Call will be made for those interested • All sectors to be represented • Need to develop solid group action plan

Administration

• Has been tendered for, no appointment made • Criteria – No connection with other projects or schemes – No connection with installers or managing agents • CAN – East Secretariat appointed in the interim • Will tender again once established.

Installers

• Appointed through a tender process • Expressions of interest • Pre Qualification Questionnaire • Scored by appointment panel • All Attended invitation meeting before appointment • Memorandum of understanding signed by all

Appointed Installers and their areas

Legend:

Anglian Insulations Limited Aran Services Limited Kershaw Contract Services Limited Orion Insulation Limited Baring Insulation Limited

Working with others

• Scheme is designed to work alongside others • It is a long term project • Can fill in when other projects cease • Is a one price scheme across the region • Provides a single branding across the region for all

Warm Front and other schemes

• Agreement reached with Warm Front • Enquiries direct to EAGA portal • HEEP, agreement reached with HEEP steering group and manager • Database of grants built to establish if further grant available for customers • Customer given cheapest method of installation

Regional Database of Council Grants

All Councils responded and gave their local grants to the Secretariat These have been incorporated in the website wizard Provides information dependent on what Council area is inputted.

Price list

• Priority Group – Cavity Wall Insulation – Loft insulation, where less than 60mm existing – Top up loft insulation • Able to Pay Group – Cavity Wall Insulation – Loft insulation, where less than 60mm existing – Top up loft insulation £00.00p

£00.00p

£199.00p

£149.00p

£149.00p

£229.00p

Subject to Survey and qualification

Price List Information

• We will keep an eye on pricing, whether it should be up or down • There are maximum square metres per product per house type, these are shown on the next slide.

• Expanding the product base as time goes by • Developing interventions • Need to ensure one good price across the region

Maximum size of property types

Property type Flats

1bed 2 bed 3 bed

Terraced Housing

2 Bed Mid 3 Bed Mid 2 Bed End 3 Bed End

Cavity Wall max m 2 Loft Ins. max m2

50 50 60 55 65 75 80 50 52 60 45 48 45 48

Property type Cavity Wall max m 2 Loft Ins. max m2 Bungalows

2 bed Semi 3 bed semi 2 bed detached 3 bed detached 4 bed detached

Houses

2 bed semi 3 bed semi 4 bed semi 2 bed detached 3 bed detached 4 bed detached 55 65 100 110 120 75 80 85 110 120 130 54 60 58 65 70 45 48 50 48 50 55

The website

• • • • • •

http://www.easterncri.org

It has a: Loft pricing wizard Cavity wall pricing wizard Frequently asked questions Customer enquiry facility Contacts page

Reporting the performance

Marketing

• Its own website • Links from member Council websites

• • •

Marketing & media

A series of press releases across the Eastern region has resulted in a huge amount of free advertising Appointed Smye Holland to carry out structured media approach Some are listed below:-

– Hunts Post – Bedford today –Eastern Daily Press –Cambridge Evening News –Numerous radio interviews at local level

Branding

• We have now established the branding for the project and we will utilise this co ordinated approach for all projects

Advertising

• Embarking on advertising through Council magazines, linking with editorial by Council • Purpose designed adverts, in partnership

Working locally

• Work at a local level with Council projects, such as: • SPEP – South Cambridgeshire • Village Energy Project – Breckland • Ward Energy Project – Cambridge City Council Working in partnership, the Council. Installer and Eastern CRI

Cambridge City Itinery

• 14 th • 20 th • 30 th • 31 st • 31 st January 2010 January 2010 January 2010 January 2010 Managers meeting Portfolio holder briefing Councillor meeting Train call centre staff January 2010 Identify three host communities • 28 th • 31 st February 2010 Speak to local groups March 2010 Commence local community works

Working at District Council level

• Being the main energy point of contact for Customer Contact Centres of the local Councils, such as: – Huntingdonshire DC – Cambridge City Council – Suffolk Coastal DC • Providing bespoke packages for individual Council requirements

Local Launch Events

Providing a launch event per Council using stakeholders, Chief Executives to deliver to the media.

CAN East Chair, CEO of St Edmundsbury BC and model family with insulation Stakeholder group at launch event, includes, CAN East, NEA, EST, Installer, Eastern CRI and St Edmundsbury BC portfolio holder and model family

Funding

• Initial funding was gained by creating memberships for installers • They have established budgets from all energy suppliers • We will continue to make introductions, have done so to two energy suppliers at present • Warm Front are a stakeholder and supporter of our project • Where there are problems gaining enough funding, we will work with installers

Common Purpose

• All schemes want to insulate all properties in the area, but • This project is for the benefit of all • Monies raised will be used for further action • Financed by Referrals, • costs planned to be approximately £45,000 p.a.

Where do the profits go?

• • • • • This is decided by the Steering Group in association with the Member Local Authority Provide extra grant aid through the Eastern CRI in the following year The provision of providing or maintaining extra resource to the area (i.e. paying for staff) Developing new projects through Parish Councils, etc.

Provision of high cost capital equipment, (promotional goods, etc.) Develop projects to deliver NI 185, 186 or 187 objectives or pay for support services.

Any more questions, or

Please contact: • Bruce Pittingale, 05602 391784 [email protected]