BRITISH GAS PRESENTATION ANGELA BASSETT JONES

Delivering Results in the UK

• 469,444 homes signed on to the scheme.

• 156,160 surveys completed.

• 38,273 Charity referrals • £1,407 average increase from benefits health check.

• Total unclaimed benefits identified £8,464,969.

here to HELP figures, so far

Activity

EEC measures installed Charity referrals Average Benefits Increase Total unclaimed Benefits identified

Programme Figures (2002 –2006)

95,240 38,273 £1,407 £8,464,969

What customers are saying about ‘here to HELP’

Derek, Epping Forest

“It is unbelievable that I received a new lock, spy hole and that it is free.”

• Cavity wall insulation & draught proofing • New locks and spy hole from Help the Aged Handy Van

Loraine and Jason, Exeter

“The project is amazing and the people involved with it have all been really helpful. The time he spends listening to Talking Books is really valuable time.”

• Talking microwave • Talking watch • Free subscription to talking books

Lewis, Camborne, Cornwall

   Free loft insulation & draught proofing Helped application for Disability Living Allowance Scope grant for a mountain ranger buggy so Lewis can access the local area and strengthen his leg muscles

Betty, Rhondda

• Free cavity and loft insulation • Free fridge freezer to reduce her reliance on other to do her shopping

‘ Both British Gas and FWA are to be praised for their very innovative scheme to help people who are not so well off as others, and for caring about us.

Price changes

• Council Tax Scheme • These are current prices which we know will increase in April

Why Council Tax?

EEC

•Contributes towards delivering EEC obligation • First to market with EEC proposition stimulating consumer interest in energy efficiency measures • Proactive approach & acknowledgement that tax measures have a role to play in customers making their homes energy efficient

British Gas

• Need to stimulate demand to encourage take-up of energy efficiency • Helping the environment by reducing the energy we use • Hard-hitting Fiscal incentive seen as a positive way to encourage take-up of energy efficiency • British Gas providing a step change in the implementation of EE in UK homes to meet its environmental commitments

Council

•Supports Local Authority in achievement of HECA targets. •Enabler to make owner occupier properties energy efficient.

• Opportunity for Government to demonstrate & deliver on their environmental commitments.

Customer

• Subsidised EE products - CWI & Loft Insulation • Up to £100 Council Tax rebate per household •Substantial savings on energy: o o £110 saving on annual energy bills from CWI £140 saving on annual energy bills from Loft

Council Tax – how it works

Customer Proposition

(Private Households) • Buy Cavity Wall Insulation (£175) and receive: • up to £100 Council Tax rebate • £110 annual energy saving*

Promotion

(Local Authorities responsibility) Financial reward * Average annual energy saving for 3 bed semi detached property

Cavity Wall Insulation:

• Competitive retail price (lowest price) • Installed by qualified installers contracted to British Gas • Managed by British Gas

Council Tax Rebate:

• Additional £50.00 funding from British Gas, potential for Local Authority to make contribution. • Customer receives credit against Council Tax • British Gas notify LA when work complete

Customer Rebate Options:

• Single payment against annual bill • Rebate spread over 10 DD instalments

2006 Council Tax proposition

(Private Households) • Buy Cavity Wall Insulation (£175) and receive: • Council Tax rebate •£110 annual energy saving*

Cavity Wall Insulation:

• Competitive retail price (lowest price) • Installed by qualified installers contracted to British Gas • Managed by British Gas

Council Tax Rebate:

• £50 from British Gas • £? from Council • Customer receives credit against Council Tax • BG to notify LA when work is complete& pay referral fee of£15.00**. **Alternative offer

Promotion

(Local Authorities responsibility) Branded A/C enclosure with C/Tax Bill National Launch British Gas marketing support * Average annual energy saving for 3 bed semi detached property ** Optional incentives

New Approach:

• Engaging proposition, tailored to customer needs • Easy to manage • Targeted approach -mailing to all Council’s residents through offer enclosure within CT bill • Strong environmental offer

Pricing Matrix

Home Insulation

Additional Benefits: Free Home Energy Efficiency Assessment Interest Free Credit Option Free Insulation for Priority Households*

How much will it cost?

Example House Type British Gas Subsidised Price Subsidised Price (with £50 Council Tax rebate).

For Flats, Terraces & Semi-Detached:

Cavity Wall Insulation: Loft Insulation:

£175 £220 £125 £220 For Detached Homes:

Cavity Wall Insulation: Full Loft Insulation:

£200 £220 £150 £220 All prices include VAT

British Gas Energy Efficiency

approved measures

o Cavity and Loft Insulation o Low Energy lightbulbs o Condensing Boiler (B-A Rated only), o TRV’s o Solid Wall Insulation (internal and external) o Sempatap o Radiator Panels o Fuel Switching o Draught Stripping (standard & Quattro Seal) o Hot Water Tank Jackets o Solar Thermal:

Retail Partnerships

• British Gas provides financial support for a range of energy efficiency products in B&Q and Curry's retail stores in Great Britain • Energy efficiency products include: Loft Insulation, Tank Jackets, CFLs, Appliances, TRVs, Condensing Boilers.

• Our funding supports price promotions, marketing material, training of staff and data management.

• 3.3m energy efficiency products are supported annually.

British Gas Energy Trust

•

£10m Trust Fund

•

Charitable Trust status

•

Trustees in place

•

Energy bills

- wider assistance in severe cases of hardship - money advice •

Applications now being processed

• Commenced grant making process in Nov ‘04 • Anticipate will grow to 10k grants per annum