The Best Practices Roundtable David Fleming Vice President Brethren Village November 10, 2004

Brethren Village (non profit)     Continuing Care Retirement Community       Skilled nursing Assisted Living Independent Living Affordable Housing Home Health Agency Child Day Care Founded 1897 800 Residents 500 Team Members  50% FT & 50% PT

Statistical Information (current)   38% of team members 50+ 8% of team members 65+

Sample positions 50+         President Admin. Ass’t Pastors Nursing Admin.

LPN’s RN’s CNA’s Staff Development         Maintenance Catering Mgr.

Wait staff Accounting Marketing Security Bus Drivers Secretaries

Recruitment      Newspaper Local Senior Expo’s Local Job Fairs “Message on Hold” when telephoning Village Internal Position Postings

Retention        Flexible work arrangements including job sharing Retirement benefits including totally employer-funded defined benefit pension plan EAP PTO Catastrophic leave contributions Long term care insurance Early retirement option (collect benefits and continue drawing salary)

Synergies  As a continuing care retirement community, Brethren Village is both a provider of services to seniors and employer of seniors;    Sensitivity training re seniors Senior friendly wellness Supervisor training re diversity

Challenges     Health insurance costs Pension costs Benefit costs vs. charges to “customers”: tension    Equity erosion Fixed pensions Social security limited increases Physical demands