Transcript Quality Assurance - Alexandria University

Outline:
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Quality
Quality Assurance
Quality Control (QC)
Quality Improvement (QI)
Total Quality Management (TQM)
Accreditation
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Principles of assurance and accreditation
process
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Strategic Planning(Vision, Mission, Goals,
Objectives)
Quality
 In
health care, it is doing
 the
right things
 right,
 the first time and
 all the time
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How you know it is right??
It is compared to standards
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Example
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The term “quality” was first introduced by
industry
(quality of products)
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Quality is part of every day work in any
recognized institution
Disadvantages:
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Lot of paper work
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Lot of definitions and terms
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Should I study in quality?
Advantages
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Competent graduates
Competent services
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Accreditation  Recognized Institution
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Support continuing quality improvement
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Quality Assurance
“The means of ensuring that
Academic
standards
are defined and
achieved in line
with equivalent
standards nationally
and internationally
The quality of
learning opportunities,
research and
community involvement are
appropriate and fulfill the
expectations of the range
of stakeholders.”
Quality Control (QC)
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A management process when actual performance is
measured against expected performance and actions are
taken on the difference
actual
performance
expected
performance
Differences
Action
Quality Improvement (QI)
 It
is the science of process management.
 It
transforms Inputs (difference) to
outputs (Actions)
 It
adds value and creates useful
information.
Total Quality Management (TQM)
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TQM are processes related to the coordination of
activities connected with QA, QC and QI or with one of
the three, as well as the administration and resource
allocation of these processes.
QA
QC
Administration
and resource
allocation
QI
Accreditation
“The recognition accorded by the Agency to an
institution which can demonstrate that
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Its programmes meet acceptable standards
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It has in place effective systems to ensure the
quality and continuing improvement of its
academic activities, according to the criteria published
by the Agency.“
Principles of assurance and
accreditation process:
i.
Focus on the customer (addressing the prime needs
of the student, society and the labour market)
ii.
Leadership (uniting visions, aims and strategies in the
educational community)
iii.
People involvement (confirming the effective and
equitable participation of all who are engaged in
education without discrimination and allowing the full
use of their abilities for the benefit of education and
the wider community)
iv.
Focus on tools (addressing processes and means as
well as product or outcomes)
v.
Adopting decisions on the basis of fact
(encouraging and requiring judgements to be evidencebased and reasonable)
vi.
Continuous improvement (recognising the
commitment to respond to changing needs)
vii.
Autonomy (respecting the responsibility of an
institution for its academic activities)
viii.
Mutual benefits (taking an approach to the range of
participants – reviewers, institutions, students and the
wider community – that optimises the development
and transfer of knowledge and skills)
ix.
Next steps (ensuring that the Agency and institutions,
being in a dynamic and open-ended process of
continuing improvement, are committed to identifying
actions and issues to be addressed).
Some definitions:
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Academic Standards
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Intended learning outcome
Curricula
Student assessment
Student achievement
Quality of Learning Opportunities
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Intended learning outcome
Curricula
Student assessment
Student achievement
Academic Standards
Intended learning outcome
Curricula
Student assessment
Student achievement
Curricula
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“The curricula for the program facilitate the
attainment of the stated intended learning
outcomes.”
ILOs
Curricula
Program
Student assessment
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“A set of processes , including examinations and other
activities concluded by the institution to measure the
achievement of the intended learning outcomes of a
course / programme.
Student achievement
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“Levels of students’ achievements are
maintained with due regard to the use of
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external reference points,
moderation and
evaluation of achievement.”
Quality of Learning Opportunities
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Teaching and learning
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Student support
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Learning resources
Teaching and learning
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“There are effective teaching and learning,
informed by a shared, strategic view of learning
and the selection of appropriate teaching
methods; and due attention is paid to the
encouragement of independent learning.”
Effective teaching and learning
Appropriate teaching methods
Student support
Academic and pastoral
support for the students
They can progress
satisfactorily
through their
programme
They are informed
about their progress
Learning resources
Institution’s
facilities
Institution’s staff
Adequate
Appropriate
• Meet the requirements of the
academic standards and strategies for
learning and teaching
Competent
Used effectively
• Teach,
• Facilitate learning, and
• Maintain a scholarly approach to
their teaching and to their discipline
Strategic Planning
Vision
Mission
Goals
Objectives
Vision
If we
are
planning
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we need to
know where
we want to go
so our
planning can
have a
direction
To define where we want to be we will use the
vision of the organization, which can be defined as a
shared vision of success and it is the pursuit of this
success which inspires and motivates people to work
together
We can define 2 types of vision
Internal
External
We will have to imagine
how do we want the
organisation to be
What the world will be if
our organisation
achieves its purpose.
The vision of the organization should
challenge and inspire the group to work
together to the utmost of their capabilities in
order to achieve the purpose (Mission) of
the organization.
MRI Vision
The Medical Research Institute,
as an academic health-science institution,
aims to assume a leading role in providing
standardized science-based solutions for health
care problems by innovative integration of
research, education and clinical care in a way
which serves not only the needs of our community,
but also across national boundaries.
Mission
 It
can be defined as
"the reason for being of the
organization / institution”
 we
could also say that Mission is
the role of the organization in respect of
the vision.
Writing a Mission statement
 It can be quite a challenging task and it will
probably take some time.
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However its importance should be
considered,
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not only because it is an essential element for
strategic planning
but also because the process can help the
organization to involve the members in debating
and agreeing on the reason for their work.
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Of course there are different opinions on the contents of a
Mission Statement.
Mission statements should be concise, clear and attractive.
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In summary then, a mission statement could include:
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What the organization intends to achieve.
What we are good at. As a distinctive characteristic compared
to other organizations.
What we do, who we do it for and how we do it
It should reflect the values of the organization and its
specificity.
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Once the mission is written, everybody involved in the
process would probably experience a bigger feeling of
ownership of it and therefore a stronger commitment
towards the organization.
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It is important that is published and also that it is in some
way incorporated into the organization's constitution or
statutes.
MRI Mission
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The Medical Research Institute is dedicated to
enhance its service contributions in the
community through:
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Education with commitment and creativity
Research with originality and applicability
Health care with high quality and compassion
Goals and objectives
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Discussions about goals and objectives will be pursued
during the whole process of strategic planning. However
at this point last stage of the process is in sight.
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By now most decisions would have been taken and the
overall picture of the organization's direction should be
clear.
It is time now to agree on concrete measures to
achieve the agreed results.
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MRI Goals
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Adopt basic and clinical research programs aiming at
improving and solving current medical problems facing our
community.
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Develop postgraduate educational programs which
create highly employable graduates capable of contributing to
their society and meeting high national, regional and
international standards.
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Conduct continuous professional development
programs to enhance knowledge, skills and attitudes of
professionals and researchers.
MRI Goals (cont.)
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Provide a high-quality and cost-effective health care
through evidence based diagnostic and therapeutic services.
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Maintain maximum achievable levels of patient safety and
satisfaction through the medical care we provide.
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Sustain a working and learning environment to our staff
and students that promotes teamwork, commitment and
professionalism.
Objectives
S-M-A-R-T
• Specific
• Measurable
• Attainable
• Relevant
• Time-bound
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Specific:
 written in a concise form that clearly states when, how, and
where the situation will be changed.
Measurable:
 so the achievement or process can be measured.
Achievable:
 the element of challenge has to be present to motivate people
but they have to be affordable so as to avoid frustration.
Relevant and Realistic:
 focus on the priorities of the organization.
Time-bound:
 a time framework in which the objective will be achieved.
Fields of Quality
in MRI
Education
Programs
Research
Health Care
Hospital
Lab
Strategic Planning
Vision
Mission
Goals
Objectives
Mission
Educational
program
Faculty decides on
programs to be
offered
Annual faculty
report against
mission
Program
report
Program
Specification
Course
report
Course
specification
Course
runs
Educational Process
Curriculum
ILOs
Assessment
Teaching/
learning
activities
Quality Assurance and Accreditation
Project
http://www.qaap.net