Transcript KM Strategy - Stellar Leadership

KM Strategy
KM Strategy Framework (Dalkir, 2005)
KM Strategy
Knowledge Capture
and/or Creation
Update
Knowledge Sharing
and Dissemination
Knowledge Acquisition
and Application
Contextualise
KM Metrics
Assess
KM Technologies
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KM Strategy
KM Strategy (Srikantajah & Koenig, 2000)
“A KM strategy is a general, issue-based approach to defining
operational strategy and objectives with specialised KM principles and
approaches.”
...to leverage knowledge resources for best value
...to identify and prioritise KM initiatives, techniques or tools and
approaches
Most common objectives are:Innovation
Reuse
Most common business drivers
Imminent loss of key people
Need for innovation
Need for efficiencies
Whole
New
Mind
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KM Strategy
Components of Good KM Strategy
(Srikantajah & Koenig, 2000)
Articulated business strategy and objectives
Description of knowledge-based business issues:Collaboration
Performance variance
Innovation
Address information overload
Inventory of knowledge resources
Knowledge
Social
Infrastructure
Recommended knowledge leverage points:
How to collect and exploit (good practice, lessons learned)
How to store for future use (data storage, mining etc.)
Connecting people with knowledge (communities of practice etc).
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KM Strategy
KM Technologies (Rollet, 2003)
Communication & Collaboration (telephone to social networking)
Content creation (templates, data mining)
Content management (classification, archiving)
Adaption
E-learning
Personal tools
Artificial intelligence
Networking
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Strategic Planning Process
Your
Planning
Narrative?
Planning Process
How will we know?
Where are we now?
What’s happening out there?
How will we get there?
Where do we want to be?
Monitor, Evaluate, Report
Objectives, Targets, Action, Resources
Seven
Ss
KnowledgeUse Grid
Audit & Analysis, PEST & SWOT
Vision, Mission, Values, Goals
SWOT
Analysis
Stakeholder
Analysis
KM Strategy
Suggested KM Metrics
Objectives
Increase in number of CoP
Decrease in customer complaints
Decrease unsolved problems
Decrease time to market for new products/services
Indicators (Tiwana, 2000)
Competence spend per employee
Employee satisfaction
Employee turnover
Time spent on packaging of know-how for reuse after project
completion
Patents held
Ideas per suggestion made
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