Transcript Slide 1

• Credit
Activity System
Purpose of this document
– To help us coach new consultants w/ 1 simple
document
– To help us utilize all reach-out methods; groups, 1
on 1, product drop offs/samples
– To help us with Goal-Setting
• # of new consultants and new pc’s each month
• # of appointments needed to achieve certain
levels of volume
– Consultant not concerned about promoting
to Mgr/VP may not need to follow this
– BUT it is critical to the success of a
consultant wanting to promote beyond
District Manager
Flow of today’s training…
• Training is centered around the Activity
System
– Follow-Up
– 1 on 1’s
LUNCH BREAK
– Group presentations
– Product Drop-off’s, Trade Shows, Samples
Website Drawers
• All documents are posted in the drawers
on my website.
www.kgraham.myarbonne.com
Follow Up
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Fortune is in the Follow-up?
When do we follow-up?
How do we follow-up?
Teach others how to follow-up!!!
Presenting… The File Card System
Our Contact List is Our Inventory
• 100 name list: How I help new consultants
break down their list.
– 1:write down as much information they have
about each person on one card
– 2: separate their stack of filled-out cards into 3
piles
• Business
• Hosts
• Try product
Our Contact List is Our Inventory
• Help them make a few initial calls to
– Invite a friend to listen to information about
our business (1 on 1 in person or a 3 way call)
– Ask a friend to host a presentation
– Ask a friend if they can drop off some
products to try
Current consultants: I transfer all info from client
profile sheets, pref client order forms and
webstats to an index card.
Your Turn to Practice…
• Take out index cards
– 1st card: name of 1 person you want to talk to
about the business
– 2nd card: name of person you want to host
– 3rd card: name of a person you want to
send/give a sample or demo set
– Set your cards to the side for a minute
How to make file card system
• What I need:
– 100+ Index cards (mine are 4x6)
– File box (mine is for 4x6… or use a shoebox!)
– 1 package of A-Z divider cards
– 4 pkgs of 1-31 divider cards
• Remember to make it simple so anybody can
duplicate!)
How to make a file card system
• What I do:
– Use A-Z dividers for my months of the year (Jjanuary, F-February, etc)
– I use letters “R, B, T, P, H”
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R- Renewal
B- Business
T-Thank You
P- Product
H- Host
Where I put my dividers…
• I put R,B,T,P,H at the front of my file
system (will show you how to use these)
• I put “O” for October and 1 pkg of 1-31
behind the O
• I put “N’” for November and 1 pkg of 1-30
behind the N
• Do this for D and J…
• I currently only work 4 months out
• I only do follow up calls on tues/thurs
Time to file our cards!
• Front area is my “holding cell” until I know
where they’re supposed to go..
• B- Business (1 on 1/ 3 way call)
• H- Host (group presentation)
• P- Try Product (Drop-off/sample)
• R- Renewal reminder! (see webstats)
• T- Thank you! (for hosting, meeting, trying,
renewing, ordering, etc.)
Let’s MOVE our cards…
• Business file
– After 1 on 1: They say no to business, yes to product.
• Write a “TY” and move their card to Friday, oct 30
– Wake up on the 30th, pull my cards for that day. I call her to
thank for ordering, ask if she has questions and tell her how
much I appreciate her business
• Put check mark after TY and move back to front: Host
• Product file
If I sent samples: I move card to 1 week after sample is
given or sent.
– I call w/ intention of taking their order
– I move card out 3 more weeks to check in /TY
– I move card back to front: host, business, product
Movin’ the cards..
• Host file
– Move card to day after she agrees to host
(send TY and checkmark it) once TY is in mail
I move her to 1 week before presentation (but
will be in contact w/ her off and on until party)
– After her party I send her another thank you
and move card 3 weeks out to be sure she’s
received products. Then move to front:
business, product (new products coming out)
Movin’ the cards…
• Renewal file
– Use Webstats to see who is up for renewal!
• I currently have all customers up for renewal in
September, October and November in this section.
– After you call to remind to renew, check
webstats often to see if they do…write the
date of their renewal on their card, move to
TY file at the front.
Movin’ our cards…
• Thank You file
– Nothing creates rapport and loyal customers like appreciation!
– Write down what you’re thanking them for before you put them in
this section (referral, meeting w/ you, trying product, renewing,
hosting, etc)
– Write down your intention with this person and move their card
accordingly:
• Ex: Stacy tried the RE9 set and loved it but can’t buy it right now. I
explained how she can earn up to 80% off by hosting a
presentation. She said she would talk to a few friends. I sent her a
TY for taking the time to try it. I move her card out 1 week (give her
time to miss our products) and ask her to host.
• Ex: Look on webstats to see who placed an order in last 6 months.
Send them a thank you and move their card out 2 weeks. I will call
and ask them to host, meet 1 on 1 or for a referral.
Why is this important?
• Accountability
– This is looking at you everyday! Get into the habit of
checking your file each day and grab your cards and
go! Squish this into your busy day!
• Organization
– Hello! How many stacks of post-it’s have you gone
through trying to keep everybody straight? Some are
blessed w/ this skill. Not me.
• Sense of accomplishment!
– 2 reasons a consultant will quit: don’t have
presentations/appts on their calendar. Don’t have any
prospects to buy product or build a business.
Tired of THINKING about Arbonne?
When we are organized and following a system we
spend less time thinking and more time doing.
Already have a system? Is it DUPLICABLE? How’s it
working for you?
10-15 hours of income producing activity each week!
• Follow up creates loyalty; high retention rate of 86%!
• Follow up from a group presentation can lead to 1 on 1’s,
referrals, more hosts, product drop offs.
• Follow up from a 1 on 1 can lead to hosts, product drop
offs, referrals.
• We don’t have the RIGHT to ask a somebody to host, try
new product, renew or listen to business if we don’t
previously show them how much we appreciate them.
Let’s roll..
• Break down 100 name list- write onto
index cards
• Separate each card into 3 piles
• Make your file card system
• File your cards
• Move your cards
• Experience an endless # of contacts and
watch your business GROW!
Activity System