Transcript Minnesota’s ADRC Grant:

User Interface
Tom Gossett and Mary Chilvers,
MN Board on Aging
HSTG
June 12, 2008
What is MinnesotaHelp.info®?
• 1999 legislative mandate to create long-term care database
• 2003 live at www.minnesotahelp.info
• Service of the MN Board on Aging on behalf of State of
Minnesota
• Web-based means of finding information about health and
human services in Minnesota
• Used by Senior LinkAge Line®, Disability Linkage Line® and
Veterans Linkage Line™
• Web access point for Aging and Disability Resource Centers – a
national CMS and AOA initiative
What’s in MinnesotaHelp.info?
Comprehensive health and human service info
•
•
•
•
•
•
•
Seniors
People with disabilities
Caregivers
Parents and families
Youth
Veterans
People with low income
First generation MHI philosophy
Step-by-step process, walk users through each phase of
searching
• Focus groups
– Quality and quantity of data, sources of data (professionals)
– Layout and phrasing on the Results and Details pages
• Road show
– Training and feedback sessions across the state with county
workers
First generation MHI
First generation MHI
• “Bobby Approved”, but not accessible
• Survey results, emails and feedback from users indicated
– Professionals
• Frustrated by the step-by-step process (too cumbersome)
• Can’t find services they know should be in the database
• Unable to perform statewide searches
– Consumers
• Got lost on the steps
• Don’t know human service language, can’t find what they need
Second generation MHI philosophy
• Accommodate needs of “power” users
–
–
–
–
–
–
Fast
Better keyword capabilities, Keyword Search Tips
Boolean functionality, field-level searching, phrase searching
Create directories, export to MS Excel, mapping
Save and easily repeat searches
Statewide search capabilities
• Accommodate needs of consumers
– Easier keyword searching
– Don’t need to know the lingo to use the site
Second generation MHI
• Early 2004 idea of a power user interface
• 2004-2005 Key Users Group formed and meeting
– Professional users within DHS - Disability Services Division,
Children and Family Services, Aging & Adult Services Division
– Identify needed functionality
– Review design concepts
• 2005 values statement adopted
– Be relevant
– Be accessible and user friendly
– Reduce duplication and streamline access
• 2005 accessibility cannot be separated from usability!
Second generation MHI
• 2005-2006 design
• 2006 testing
• 2006-2008 accessibility reviews, nationally recognized
accessibility expert
• 2006-2008 production
• 2005-2008 focus groups
–
–
–
–
County case managers
Consumer advisory group
Area Agency on Aging, Linkage Line and DHS staff
Minnesota Board on Aging board members
Second generation MHI
Commonly asked focus group questions
•
•
•
•
Where would you go to find X, Y, or Z?
What would you expect to find under A, B, or C buttons?
What two things do you really like about the tool?
What two things must be changed before you would use the
tool?
Second generation MHI
Adopted usability principles
• Consistency across
applications
• Clear navigation “above the
fold”
• No more than 3 clicks
• Just–in–time log in
• Font size selector
• Match between MHI language
and the real world
• Flexibility and efficiency of use
• Help and documentation
Second generation MHI
Second generation MHI
• Exceeds Section 508,
conforms to W3C level
"Double-A“
• Interface
– Basic user
– Power user
• Search
– Keyword, Suggested Keyword, Did
You Mean? (synonyms), Advanced
Keyword
– Topic and Taxonomy
– Resource Navigators
• Refine & modify result options
– Search history, search within
search results
– Export to MS Excel, mapping,
customizable directories
– Save and easily repeat searches
What’s in MinnesotaHelp.info?
•
•
•
•
31,000+ services
12,500+ providers
19,000+ sites
Organized using
international AIRS/INFO
LINE Taxonomy of
Human Services
Second generation MHI
25,000
Number of Visits
20,000
15,000
10,000
5,000
Number of Visits
0
Second generation MHI
2,500
Visitors Who Visited More Than Once
2,000
1,500
1,000
500
Visited More Than Once
0
Next steps
• Focus groups
– Experience on the website
– Quality of data
• Continued development
– Online chat
– Resource navigators
– Data integrity
Presenter information
[email protected]
Project Manager
[email protected]
Technical Manager