Transcript Foliensatz - REFA Emirates

Das Know-how.
REFA - tradition with perspective
© REFA 2009
www.refa.de
Das Know-how.
An encyclopaedia writes:
„The REFA Association is considered Germany‘s oldest and
most significant organisation for work design, industrial
organisation and company development as well as for
vocational further training“.
We say:
 we agree - and
 we ensure that is stays that way.
© REFA 2009
www.refa.de
Das Know-how.
Index
Our origin and orientation
REFA product portfolio
REFA services
Facts and figures
Our way and our perspective
Your local REFA partner
© REFA 2009
www.refa.de
Das Know-how.
Our origin and orientation
More than 80 years ago
Methods and neutrality
Structure of our association
Contacts
© REFA 2009
www.refa.de
Das Know-how.
REFA started over 90 years ago
30. Sept.
1924
How our core competences have developed since our foundation
 Determination of working time (1936)
 Work studies (1977)
 Work studies and industrial organisation (1995)
 Work design, industrial organisation and company development (since
1995), including process orientation (since 2000)
© REFA 2009
www.refa.de
Das Know-how.
Tradition: methods and neutrality
The proven REFA methods
data
determination
controlling
+
work
planning
organisation
REFA‘s consequent neutrality
Noteworthy – REFA methods are agreed on by both our partners
 the German Federation of Trade Unions („DGB“)
 the Confederation of German Employers‘ Assocations („BDA“)
© REFA 2009
www.refa.de
Das Know-how.
Structure of our association
general members meeting
(highest decision-making body)
supervisory board
(supervising the executive management
of the REFA Federal Association)
federal association
(umbrella organisation)
10 regional associations
(member associations)
85 district and local
associations
supported by about 12.000 members
© REFA 2009
www.refa.de
Das Know-how.
How the REFA Association is organised
general
members
meeting
supervisory
board
federal
association
© REFA 2009
Highest decision-making body
 consists of delegates from the regional, district and local
associations
 meets every 2 years
 takes fundamental decisions on the association‘s development
Organ of control
 consists of the chairmen of the 10 regional associations as well
as of a representative from the German Federation of Trade
Unions and the Confederation of German Employers‘
Associations respectively
 supervises the umbrella organisation (federal association)
 ensures that the decisions of the supervisory board are
implemented
Umbrella organisation
 its board of directors ensures that operative tasks are
implemented
 is responsible for strategic cooperation and REFA-International
 develops and maintains the services REFA offers
 offers REFA services and products itself
 provides the entire association with educational and auxiliary
www.refa.de
training tools
Das Know-how.
REFA product portfolio
Further education
Consulting and coaching
International
© REFA 2009
www.refa.de
Das Know-how.
REFA product portfolio - overview
REFA – customer
segments
 companies, institutions
and organisations (of
every size and from all
branches)
 individuals
 administration
 service providers
REFA - core competences
work design, industrial organisation
and company development
REFA – basic training / products
 basic training in work organisation
 technical training in process organisation
REFA – advanced training / products
(depending on branch and market demand)




© REFA 2009
job-related further education measures
compact courses
consulting + coaching
training and consulting worldwide
www.refa.de
Das Know-how.
Further education has no purpose on its own
Further education costs time and money. Therefore it has to
 match personal and company requirements
 be effective, to the point and comprehensive
 offer visible immediate benefit in practice
 allow a directed exchange of experiences
 REFA further education is designed to meet these demands.
© REFA 2009
www.refa.de
Das Know-how.
Basic products in further education
 Seminars and training programmes offered by every REFA branch
Basic training in work organisation
 a true foundation and base for numerous REFA
training programmes
 2 parts, as full-time training or in tandem with work
 special versions: week-end courses and seminars
for college- and university graduates
Technical training in process organisation
 THE Know-how in production- and order
management
 all-in-all 7 seminars
 special versions: week-end courses and seminars
for college- and university graduates
© REFA 2009
www.refa.de
Das Know-how.
Advanced products in further education
 seminars and training programmes available (depending on local
REFA branch)
Production + logistics
Controlling
10 5
5
1
7
1
4
1
3
1
8
2
8
1
4
1
Quality-/Environmental Management
Organisational Development
REFA Technician
Supply Chain Management
Logistics
REFA Controller
REFA Management Expert
Production Controlling
Didactics*
4
1
Adult Education
Industrial Engineering
7
2
Industrial Engineering
number of seminars number of training programmes
© REFA 2009
www.refa.de
Das Know-how.
REFA compact courses
 Short seminars, 1 to max. 3 days‘ duration
Focus on (number of optional topics)

business administration and controlling (13)

work design (3)

organisation management (9)

data- and remuneration management (8)

project management (3)


lean management (9)
work design (5)

management competence (3)

logistics, production planning and control (8)

communication and individual skills (15)

quality management (3)

liability and law (4)

value analysis (3)

work- and process organisation (11)
© REFA 2009
www.refa.de
Das Know-how.
REFA inhouse seminars
Upon request REFA seminars are also held at the customer‘s site, which means:
 the training is better adapted to the customer‘s operational requirements
 the company determines time, place and duration of the training
 no travel- and hotel costs for participating staff members
 absence of participating staff members can be minimized.
 REFA gladly submits an indivdual offer for an inhouse training measure.
© REFA 2009
www.refa.de
Das Know-how.
REFA-International*
 Further education worldwide
REFA focuses on core competences and partners
 central topics are work design, industrial organisation
and company development
 international measures take place through local
partners or directly from our base in Germany.
Benefits for local and global customers
 internationally tested methods
 comprehensively backed-up application
 worldwide use of an identical methodical language
© REFA 2009
*belongs to the REFA
Federal Association
www.refa.de
Das Know-how.
REFA-International
 REFA local cooperation partners worldwide
Argentina
Egypt
Tunisia
Mexico
Switzerland
Turkey
Austria
Poland
Ukraine
Belarus
Portugal
Uruguay
Bulgaria
Romania
Croatia
Russian Federation
Czech Republic
Slovakia
Hungary
Slovenia
© REFA 2009
www.refa.de
Das Know-how.
REFA services
Branch organisations
REFA media
REFA membership
© REFA 2009
www.refa.de
Das Know-how.
Expert- and branch organisations
 REFA support - rich in tradition
Service and „formula for success" at the same time
 REFA cooperates with 20 expert- and branch organisations, thus
 ensuring permanent adjustment and fine tuning of methods and seminars and
 reaching full effect in their practical application
= branch specific seminars
= practice oriented conferences
= specialized scripts and training documentation
© REFA 2009
www.refa.de
Das Know-how.
A solid service: REFA media
 practical support for every day‘s work
specialist literature
specialist journal
(5x per year)




organisation methods
software market
best practice companies
interviews and advice from
and for the working world
videos and CD-ROMs
© REFA 2009
www.refa.de
Das Know-how.
The service plus for REFA members
 registration with the federal association or a local REFA branch is sufficient
Main advantages for REFA members
 REFA further education measures at
a reduced price
 selected items from the REFA shop
at a beneficial member‘s price
 free subscription for the REFA
specialist journal "Industrial
Engineering" (4 editions a year,
42.80 €)
Extra benefits
 special rates with Hertz car rental
 bonus package with the SEB Bank
 further branch-specific advantages
may be offered
annual membership fee: 50 € (25 € students), for companies rate upon request
© REFA 2009
www.refa.de
Das Know-how.
Facts and figures
Resources
Seminar activity
International projects
© REFA 2009
www.refa.de
Das Know-how.
Who is behind REFA?
Principle  the REFA team works mainly in an honorary capacity
For you, publicly and behind the scences, there are
 approx. 12.000 registered members
 over 1.500 trainers
 over 1.000 volonteers on an honorary basis
 approx. 100 employees
 85 regional, district and local branch associations
 11 members in the board of directors from the federal and regional associations
 1 supervisory board
 1 general members meeting
© REFA 2009
www.refa.de
Das Know-how.
Key figures for seminar activity
So far  all-in-all over 1 million seminar participants
The REFA offer covers
 over 50 seminar topics
 over 10 conferences
 over 15 training programmes
This means per year
 over 30.000 participants
 over 1.000 seminars (or 3.000 seminar days)
 over 800 training qualifications
© REFA 2009
www.refa.de
Das Know-how.
Our way and our perspectives
The 7 guiding principles
Product policy
Market presence
© REFA 2009
www.refa.de
Das Know-how.
The 7 REFA guiding principles
1. Our services match our customers‘ needs: they are comprehensive
and to the point.
2. Our trainers are selected and practice oriented professionals.
3. We count on transparency and communicate accordingly.
4. For us, working the market means setting-up and cultivating relations:
with customers and generally with science, industry and social
partners.
5. Our customers can rely on a balanced price-performance ratio.
6. We want to continue to be one of the leading market providers in the
field.
7. Our main goal is to fulfill the quality expectations of our customers and
partners.
© REFA 2009
www.refa.de
Das Know-how.
Our product policy
Further education
 to annually question topics, contents and form of our
seminars and to adjust or complement them accordingly.
 to constantly check and improve our trainers‘
qualifications and performance.
REFA-International (Federal Association)
 to worldwide offer further education and coaching - from
our base in Germany or through our local partners.
 to cultivate and expand our international partnerships.
© REFA 2009
www.refa.de
Das Know-how.
Our market presence
REFA  a brand with tradition and potential for growth
Today‘s decentralized association structure and where we are headed
close to the puls, rooted on site
 strenghts to build on
differences in the market image
 shared concept for
measures have been initiated to
publications
 strengthen the brand
 improve brand recognition
 strengthen customer ties
 benefit from synergies within the
association
© REFA 2009
internet presence
and especially
for the REFA
mark of quality.
www.refa.de
Das Know-how.
Your local REFA partner
Everywhere in Germany
Through the Federal
Association
Services offered
Your benefits
© REFA 2009
www.refa.de
Das Know-how.
REFA is also in your area
 Federal Association in Darmstadt
 and Dortmund 
MecklenburgWestern
Pomerania
 10 regional associations (member
associations)
Berlin and
Brandenburg
SaxonyAnhalt
 85 district and local associations
North-Ouest

 represented in over 20 countries
Saxony
Thuringia
Hesse

RhinelandPalatinate/
Saar
Baveria
BadenWuerttemberg
© REFA 2009
www.refa.de
Das Know-how.
Locations REFA Federal Association (FA)
Headquarters in Darmstadt
 board of directors
 product management
 training/seminar facilities
Business School Dortmund
 product management
 training/seminar facilities
 conference center
© REFA 2009
www.refa.de
Das Know-how.
REFA seminar offer Federal Association
Basic offer
FURTHER EDUCATION
seminars/training progr.




production + logistics
Industrial Engineering
controlling
didactics
SEMINARS/TRAINING
for administration +
service providers
 organisation

management
controlling
Spot offer
COMPACT COURSES
practice related, 1 - 3
days
Focus offer
BUSINESS GAMES
simulation seminars
 business



administration +
controlling
communication +
leadership
lean management
production + logistics
QUALITY MANAGEMENT
specialized further
education
LECTURERS/TRAINERS
qualification of REFA
Trainers
 We also implement the above seminars as inhouse training measure at the company‘s
facilities.
© REFA 2009
www.refa.de
Das Know-how.
REFA training offer
Over 50 seminars and over 15 training programmes
for skilled workers and management
 REFA Basic Training in Work Organisation










REFA Technical Training in Process Organisation
Quality- and Environmental Management
Organisation Development
REFA Technician
Supply Chain Management
Logistics
Industrial Engineering
Controlling
Production Controlling
Adult Education
working week seminars
week-end seminars
summer academy
© REFA 2009
www.refa.de
Das Know-how.
For administration and service providers
Tailor-made for
 administrative bodies (federal
government, federal states,
municipalities and their enterprises)
 churches and welfare organisations
 social securities
 banks and insurance companies
 private service providers
 wholesale and retail
© REFA 2009
Seminar offer by the Federal Association
 REFA Organiser
 REFA Management Expert for
Organisation
 special seminars for organisation
 REFA Controller for Public
Administration
www.refa.de
Das Know-how.
REFA Compact Courses
From practice for practical application
 over 100 seminar offers
 short - 1 to max. 3 days
 exchange of experience guaranteed
Focus
 business administration and
controlling
 communication and leadership
 lean management
 production and logistics
© REFA 2009
www.refa.de
Das Know-how.
Business games with REFA
business simulation pure, keeping an overview
while in the thick of things
 over 10 business games at choice
 experience and learn while at play
 enhance team skills
Focus of the games
 controlling and general
management
 company management
 logistics and materials
management
 for service and administration
 hot topics
for the first time also with a business game for the manufacturing industry
© REFA 2009
www.refa.de
Das Know-how.
Das Know-how.
See you again at REFA.
© REFA 2009
www.refa.de
Das Know-how.