Foliensatz - REFA Emirates
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Transcript Foliensatz - REFA Emirates
Das Know-how.
REFA - tradition with perspective
© REFA 2009
www.refa.de
Das Know-how.
An encyclopaedia writes:
„The REFA Association is considered Germany‘s oldest and
most significant organisation for work design, industrial
organisation and company development as well as for
vocational further training“.
We say:
we agree - and
we ensure that is stays that way.
© REFA 2009
www.refa.de
Das Know-how.
Index
Our origin and orientation
REFA product portfolio
REFA services
Facts and figures
Our way and our perspective
Your local REFA partner
© REFA 2009
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Das Know-how.
Our origin and orientation
More than 80 years ago
Methods and neutrality
Structure of our association
Contacts
© REFA 2009
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Das Know-how.
REFA started over 90 years ago
30. Sept.
1924
How our core competences have developed since our foundation
Determination of working time (1936)
Work studies (1977)
Work studies and industrial organisation (1995)
Work design, industrial organisation and company development (since
1995), including process orientation (since 2000)
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Das Know-how.
Tradition: methods and neutrality
The proven REFA methods
data
determination
controlling
+
work
planning
organisation
REFA‘s consequent neutrality
Noteworthy – REFA methods are agreed on by both our partners
the German Federation of Trade Unions („DGB“)
the Confederation of German Employers‘ Assocations („BDA“)
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Das Know-how.
Structure of our association
general members meeting
(highest decision-making body)
supervisory board
(supervising the executive management
of the REFA Federal Association)
federal association
(umbrella organisation)
10 regional associations
(member associations)
85 district and local
associations
supported by about 12.000 members
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How the REFA Association is organised
general
members
meeting
supervisory
board
federal
association
© REFA 2009
Highest decision-making body
consists of delegates from the regional, district and local
associations
meets every 2 years
takes fundamental decisions on the association‘s development
Organ of control
consists of the chairmen of the 10 regional associations as well
as of a representative from the German Federation of Trade
Unions and the Confederation of German Employers‘
Associations respectively
supervises the umbrella organisation (federal association)
ensures that the decisions of the supervisory board are
implemented
Umbrella organisation
its board of directors ensures that operative tasks are
implemented
is responsible for strategic cooperation and REFA-International
develops and maintains the services REFA offers
offers REFA services and products itself
provides the entire association with educational and auxiliary
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training tools
Das Know-how.
REFA product portfolio
Further education
Consulting and coaching
International
© REFA 2009
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Das Know-how.
REFA product portfolio - overview
REFA – customer
segments
companies, institutions
and organisations (of
every size and from all
branches)
individuals
administration
service providers
REFA - core competences
work design, industrial organisation
and company development
REFA – basic training / products
basic training in work organisation
technical training in process organisation
REFA – advanced training / products
(depending on branch and market demand)
© REFA 2009
job-related further education measures
compact courses
consulting + coaching
training and consulting worldwide
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Das Know-how.
Further education has no purpose on its own
Further education costs time and money. Therefore it has to
match personal and company requirements
be effective, to the point and comprehensive
offer visible immediate benefit in practice
allow a directed exchange of experiences
REFA further education is designed to meet these demands.
© REFA 2009
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Das Know-how.
Basic products in further education
Seminars and training programmes offered by every REFA branch
Basic training in work organisation
a true foundation and base for numerous REFA
training programmes
2 parts, as full-time training or in tandem with work
special versions: week-end courses and seminars
for college- and university graduates
Technical training in process organisation
THE Know-how in production- and order
management
all-in-all 7 seminars
special versions: week-end courses and seminars
for college- and university graduates
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Advanced products in further education
seminars and training programmes available (depending on local
REFA branch)
Production + logistics
Controlling
10 5
5
1
7
1
4
1
3
1
8
2
8
1
4
1
Quality-/Environmental Management
Organisational Development
REFA Technician
Supply Chain Management
Logistics
REFA Controller
REFA Management Expert
Production Controlling
Didactics*
4
1
Adult Education
Industrial Engineering
7
2
Industrial Engineering
number of seminars number of training programmes
© REFA 2009
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Das Know-how.
REFA compact courses
Short seminars, 1 to max. 3 days‘ duration
Focus on (number of optional topics)
business administration and controlling (13)
work design (3)
organisation management (9)
data- and remuneration management (8)
project management (3)
lean management (9)
work design (5)
management competence (3)
logistics, production planning and control (8)
communication and individual skills (15)
quality management (3)
liability and law (4)
value analysis (3)
work- and process organisation (11)
© REFA 2009
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Das Know-how.
REFA inhouse seminars
Upon request REFA seminars are also held at the customer‘s site, which means:
the training is better adapted to the customer‘s operational requirements
the company determines time, place and duration of the training
no travel- and hotel costs for participating staff members
absence of participating staff members can be minimized.
REFA gladly submits an indivdual offer for an inhouse training measure.
© REFA 2009
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Das Know-how.
REFA-International*
Further education worldwide
REFA focuses on core competences and partners
central topics are work design, industrial organisation
and company development
international measures take place through local
partners or directly from our base in Germany.
Benefits for local and global customers
internationally tested methods
comprehensively backed-up application
worldwide use of an identical methodical language
© REFA 2009
*belongs to the REFA
Federal Association
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Das Know-how.
REFA-International
REFA local cooperation partners worldwide
Argentina
Egypt
Tunisia
Mexico
Switzerland
Turkey
Austria
Poland
Ukraine
Belarus
Portugal
Uruguay
Bulgaria
Romania
Croatia
Russian Federation
Czech Republic
Slovakia
Hungary
Slovenia
© REFA 2009
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Das Know-how.
REFA services
Branch organisations
REFA media
REFA membership
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Das Know-how.
Expert- and branch organisations
REFA support - rich in tradition
Service and „formula for success" at the same time
REFA cooperates with 20 expert- and branch organisations, thus
ensuring permanent adjustment and fine tuning of methods and seminars and
reaching full effect in their practical application
= branch specific seminars
= practice oriented conferences
= specialized scripts and training documentation
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Das Know-how.
A solid service: REFA media
practical support for every day‘s work
specialist literature
specialist journal
(5x per year)
organisation methods
software market
best practice companies
interviews and advice from
and for the working world
videos and CD-ROMs
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Das Know-how.
The service plus for REFA members
registration with the federal association or a local REFA branch is sufficient
Main advantages for REFA members
REFA further education measures at
a reduced price
selected items from the REFA shop
at a beneficial member‘s price
free subscription for the REFA
specialist journal "Industrial
Engineering" (4 editions a year,
42.80 €)
Extra benefits
special rates with Hertz car rental
bonus package with the SEB Bank
further branch-specific advantages
may be offered
annual membership fee: 50 € (25 € students), for companies rate upon request
© REFA 2009
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Das Know-how.
Facts and figures
Resources
Seminar activity
International projects
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Das Know-how.
Who is behind REFA?
Principle the REFA team works mainly in an honorary capacity
For you, publicly and behind the scences, there are
approx. 12.000 registered members
over 1.500 trainers
over 1.000 volonteers on an honorary basis
approx. 100 employees
85 regional, district and local branch associations
11 members in the board of directors from the federal and regional associations
1 supervisory board
1 general members meeting
© REFA 2009
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Das Know-how.
Key figures for seminar activity
So far all-in-all over 1 million seminar participants
The REFA offer covers
over 50 seminar topics
over 10 conferences
over 15 training programmes
This means per year
over 30.000 participants
over 1.000 seminars (or 3.000 seminar days)
over 800 training qualifications
© REFA 2009
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Das Know-how.
Our way and our perspectives
The 7 guiding principles
Product policy
Market presence
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Das Know-how.
The 7 REFA guiding principles
1. Our services match our customers‘ needs: they are comprehensive
and to the point.
2. Our trainers are selected and practice oriented professionals.
3. We count on transparency and communicate accordingly.
4. For us, working the market means setting-up and cultivating relations:
with customers and generally with science, industry and social
partners.
5. Our customers can rely on a balanced price-performance ratio.
6. We want to continue to be one of the leading market providers in the
field.
7. Our main goal is to fulfill the quality expectations of our customers and
partners.
© REFA 2009
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Das Know-how.
Our product policy
Further education
to annually question topics, contents and form of our
seminars and to adjust or complement them accordingly.
to constantly check and improve our trainers‘
qualifications and performance.
REFA-International (Federal Association)
to worldwide offer further education and coaching - from
our base in Germany or through our local partners.
to cultivate and expand our international partnerships.
© REFA 2009
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Das Know-how.
Our market presence
REFA a brand with tradition and potential for growth
Today‘s decentralized association structure and where we are headed
close to the puls, rooted on site
strenghts to build on
differences in the market image
shared concept for
measures have been initiated to
publications
strengthen the brand
improve brand recognition
strengthen customer ties
benefit from synergies within the
association
© REFA 2009
internet presence
and especially
for the REFA
mark of quality.
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Das Know-how.
Your local REFA partner
Everywhere in Germany
Through the Federal
Association
Services offered
Your benefits
© REFA 2009
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Das Know-how.
REFA is also in your area
Federal Association in Darmstadt
and Dortmund
MecklenburgWestern
Pomerania
10 regional associations (member
associations)
Berlin and
Brandenburg
SaxonyAnhalt
85 district and local associations
North-Ouest
represented in over 20 countries
Saxony
Thuringia
Hesse
RhinelandPalatinate/
Saar
Baveria
BadenWuerttemberg
© REFA 2009
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Das Know-how.
Locations REFA Federal Association (FA)
Headquarters in Darmstadt
board of directors
product management
training/seminar facilities
Business School Dortmund
product management
training/seminar facilities
conference center
© REFA 2009
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Das Know-how.
REFA seminar offer Federal Association
Basic offer
FURTHER EDUCATION
seminars/training progr.
production + logistics
Industrial Engineering
controlling
didactics
SEMINARS/TRAINING
for administration +
service providers
organisation
management
controlling
Spot offer
COMPACT COURSES
practice related, 1 - 3
days
Focus offer
BUSINESS GAMES
simulation seminars
business
administration +
controlling
communication +
leadership
lean management
production + logistics
QUALITY MANAGEMENT
specialized further
education
LECTURERS/TRAINERS
qualification of REFA
Trainers
We also implement the above seminars as inhouse training measure at the company‘s
facilities.
© REFA 2009
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Das Know-how.
REFA training offer
Over 50 seminars and over 15 training programmes
for skilled workers and management
REFA Basic Training in Work Organisation
REFA Technical Training in Process Organisation
Quality- and Environmental Management
Organisation Development
REFA Technician
Supply Chain Management
Logistics
Industrial Engineering
Controlling
Production Controlling
Adult Education
working week seminars
week-end seminars
summer academy
© REFA 2009
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Das Know-how.
For administration and service providers
Tailor-made for
administrative bodies (federal
government, federal states,
municipalities and their enterprises)
churches and welfare organisations
social securities
banks and insurance companies
private service providers
wholesale and retail
© REFA 2009
Seminar offer by the Federal Association
REFA Organiser
REFA Management Expert for
Organisation
special seminars for organisation
REFA Controller for Public
Administration
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REFA Compact Courses
From practice for practical application
over 100 seminar offers
short - 1 to max. 3 days
exchange of experience guaranteed
Focus
business administration and
controlling
communication and leadership
lean management
production and logistics
© REFA 2009
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Das Know-how.
Business games with REFA
business simulation pure, keeping an overview
while in the thick of things
over 10 business games at choice
experience and learn while at play
enhance team skills
Focus of the games
controlling and general
management
company management
logistics and materials
management
for service and administration
hot topics
for the first time also with a business game for the manufacturing industry
© REFA 2009
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Das Know-how.
Das Know-how.
See you again at REFA.
© REFA 2009
www.refa.de
Das Know-how.