Transcript Victoria Shead Community Voice Ltd

Victoria Shead
CEO Community Voice Ltd
 Met Paul at school when we were 14
 First date at 17
 Married at 19
 Set up monitoring business together in 1994
 Paul joined a manufacturer in 2003
 We are now one of his customers
Services
Monitoring
Installations
Referrals & Assessments
24/7 Response
Domiciliary Care
24/7 Response with Personal Care
Care for Carers Response
Crisis Response
Hosting & Disaster Recovery
Accreditations
Structure
Lancashire

Office
Multiple offices
 Mutual support
 One UMO system
 Disaster Recovery
UMO
Oxford
Cumbria
Office
Office
Continuity
…evacuation!
Care for Carers
 Carers have no monitoring equipment installed
 We asked Novalarm to adapt UMO to help with:
 Storing records for pre-registered informal carers
 Contact via telephone
 24/7 Response & personal care
 Support Plans
 Reporting
Visits Registration
 We wanted to log visits made to clients home
 We asked Novalarm to develop module for UMO:
 Easy to use – simple telephone call
 Confirms carers attendance
 Confirms length of care visit
 Can confirm the type of visit
 Timesheet for carer
 Log of calls per client
Training
 We wanted to make staff training easier
 We talked to Novalarm :
 TSA – Thou shalt monitor six calls per operator per
month......
 Built-in voice recording attached to call record
 Operators can access own call recordings… instantly
 Managers access all calls
 Separate training database – training does not affect
main system stats or client records
Procedures on screen
UMO was adapted to show related procedures onscreen:
Mobilising Responders
We use UMO to track responders arrival and sign out
Rotas onscreen
We now show our mobile response rotas onscreen:
Summary
 We work closely with our system supplier
 You should be able to work with yours …
 … without having to be married to their MD!
 Discuss your needs with them first
 Specify outcomes clearly
 Agree timescales
 Manage them!
NOT – One Size Fits All
Thanks for listening.....
(live long and prosper)