Transcript May 22, 2014 POC DHoH - Assistive technology

Virginia Thompson, M.A., C.R.C., C.V.E., L.A.C.
Arizona Center for the Blind and Visually Impaired
[email protected]
(602) 358-1726
Acbvi.org
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Deaf:
“The use of the cultural label of being Deaf can be a declaration
of personal identity rather than an indicator of hearing ability.
American Sign Language unites people with profound hearing loss
throughout the United States. Deaf Communities have their own
educational institutions, social clubs and athletic organizations.
A variety of events, conferences and conventions take place on
a regular basis, providing individuals who are deaf a wide variety
of options in which to interact with others. In addition, the Deaf
Community engages in social and political activities exclusive to
the Deaf Community.
The Deaf Community provides a sense of belonging for deaf
people who might otherwise feel excluded from hearing culture.
A belief commonly shared by Deaf people is that deafness should
not be regarded as an impairment or a disability.” Source: acdhh.org
Hard of Hearing
The term "hard of hearing" refers to those who have
some hearing and are able to use it for
communication purposes (NAD, 2008)
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What it sounds/looks like
◦ https://www.youtube.com/watch?v=1EJ4g3J6cJM&noredi
rect=1
◦ http://www.youtube.com/watch?v=zRoMzd8AQoI
◦ https://www.youtube.com/watch?v=Bcz7AeBMLSc
Comments/Thoughts
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GUIDELINES FOR EFFECTIVE
COMMUNICATION
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Get the person’s attention.
Keep your face and mouth visible.
Be sure your face is adequately lit.
Face the person directly when speaking.
Only one person should speak at a time.
Use an Assistive Listening Device.
Reduce background noise or move to a quieter
location.
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DURING THE CONVERSATION
◦ Speak clearly and at a moderate pace.
◦ Speak just a bit louder.
◦ Ask a question to see if you are understood.
◦ Write down information or key words.
◦ Be aware that accents or slang may be difficult
to understand.
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TIPS FOR WORKING WITH INTERPRETERS
◦ What is an American Sign Language Interpreter?
◦ An American Sign Language interpreter is an
intermediary who facilitates communication between
people with hearing loss or speech difficulties and those
without hearing loss. ASL interpreters may specialize in
sign language, oral, or another communication method.
◦ Interpreters must be licensed in the State of Arizona
unless interpreting in a K-12 educational setting, a
religious setting, or on a volunteer basis with no pay in
non-legal settings.
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When scheduling an Interpreter, please provide
the following information:
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Who?
Which Day(s)?
What?
What Time(s)?
Where?
Setting(s)?
Other specifics?
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BEFORE the conversation starts:
◦ Ask the person what is the best way to communicate with
her or him.
◦ Get the person's attention. For a d/Deaf or a late
deafened person, a wave from a distance or a gentle tap
on the shoulder is usually sufficient. A hard of hearing
person may also benefit from this procedure, but calling
the person's name may also help.
◦ Keep your face and mouth visible—don't turn your head
or cover your mouth.
◦ Remove gum, cigarettes, food, or other objects from your
mouth. Speech reading is easier if the speaker's mouth
area is free of objects.
◦ Be sure your face is adequately lit.
◦ Be aware of light sources. Windows or other bright light
sources can create shadows on your face. This can
make speech reading or watching signing more difficult.
◦ Face the person directly when speaking.
◦ Speak directly to the person—not to the interpreter, the
CART provider, or the person’s companion.
◦ Negotiate a comfortable conversation space.
◦ Only one person should speak at a time.
◦ Use an Assistive Listening Device, CART or Interpreter
services if appropriate. If a hard of hearing person has
hearing aids or assistive listening devices, give the
person time to adjust the equipment.
◦ If Assistive Listening Devices, CART or Interpreter
services are not available, use paper and pen to assist
with the communication process if needed.
◦ Reduce background noise or move to quieter location.
◦ Maintain eye contact. Eye contact facilitates direct
communication. When working with special populations
such as the elderly or children be sure they can see you
clearly, and if they wear glasses for daily activity make
sure they have them on. acdhh.org
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Are Hearing Aids enough?
◦ http://www.youtube.com/watch?v=1l37lzLIgQU
◦ Options
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White Board
Ubi Duo
Telephone Amplification
Tablet
Smart Phone
Captioned Telephone
FM System (Integrated and Regular) and Loop System
Streamer
TTY, Uniphone, and NexTalk
Telephone Relay Service including VCO and HCO
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Options
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White Board
Ubi Duo
Sign Language Interpreter
Video Phone and Video Relay Service
Video Remote Interpreting
TTY and NexTalk
Telephone Relay Service
IP Relay (Internet Protocol Relay)
Tablet
Smartphone
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Title II
Access to Government Services
Access to telephone
Signage for access to accommodations
Title IV
Telephone Access
Relay Services
T-Coil Compatibility
http://www.asha.org/public/hearing/Hearing-Aids-andCell-Phones/#1
 Enforcement
o EEOC
o FCC
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AT = Assistive Technology
Provided by RSA
Housed at Arizona Center for the Blind and Visually
Impaired
Disability Awareness/Etiquette Sessions (All Disabilities)
 Provided at your location or ours
 1 ½ - 3 hour module sessions available
 Available to employers
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Hands-On Assistive Technology Awareness
Full Day Counselor Trainings
 Includes awareness and hands-on AT experience for each disability
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“Hello” Meeting & Greeting the Public
General Disability Awareness
Deaf / Hard of Hearing
Blind / Visual Impairment
Learning Disability / Cognitive Challenges
Ergonomics and Physical Considerations
Mobile Devices and AT (Special Session)
Computer Skills for Professionals (Special Session)
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www.atarizona.com
www.acbvi.org
www.aztap.org
www.askjan.org
www.harriscomm.com
http://www.dsi-tty.com/index.aspx
https://chs.asu.edu/shs/clinic
www.acdhh.org