Transcript NACR Anatomy of a SIP Sale

Best of Breed
Unified Communications
Virtual Platform
Solutions
for
GCAAU
Steve Boston
Convergence Engineer
Agenda
• Business User Communications
• Unified Communications
• Midsize Business Template
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Unified Communications Leads to
Improved Business Outcomes
Collaboration
Customers
 Simplification
Unified
Communications
 Work Flow
 Availability
 Decision Making
 Responsiveness
 Social Network
Productivity
 Speed & Execution
 Effectiveness & Efficiency
 Content and Context
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Cost
 Collaborative & Mobile
Expenses
 Customer control & retention
 Opportunity costs
What are your current challenges?
• Reduce the IT Budget
• Remain competitive
• Prepare for the future
• Mergers and acquisitions,
downsizing
Business and Operations Continuity
Business continuity planning is driving Unified
Communications as a “contingency” solution
• Business Continuity Planning
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Should be integral part of Continuity Planning
Uninterrupted operations in crisis or planned event
FIRE
Capabilities are in place before you need them
Employees have full access to their office
communications and information at alternate location F L O O D
Severe
– Includes all employees
• essential personnel ,
• remote Small Office Home Office
(SOHO) teleworkers
• On the go mobility workers
Weather
Earthquake
Tornado
Access to Office Communications
Capabilities
Employees have access to all features and
functionality as their co-workers and more
Employees have an option to connect using
Unified
Communications
Client or Browser-based Access
client-based software or a browser from their
home computer
Enables the Effective “Anywhere”
Worker
One Number Access
Employees’ in-bound calls will ring
simultaneously on their office phone and up to
four wireline and mobile phones
Presence/Instant Messaging/E-mail
Employees know who is available at any given
time and how to reach them
Broadband or Dial-up Support
Employees can connect over broadband or
dial-up while using home line or cellular for
voice
VPN Remote Telephone
Employees can have an Avaya IP telephone in
their home
Mobility
Employees can access their office
communications through most mobile devices
Intelligent access in various settings
Desktop
Voice, Video, IM, Presence
Web Collaboration
MS Outlook, Lotus Notes
MS Communicator, Sametime
WiFi
Dual-mode
Mobile
“One Number”
Home/
Remote
Office
Speech
Access
Conferencing
Speech
Desk Worker
Campus Roamer
Road Warrior
Teleworker
Business User Communications
Adaptable
For different users, needs, industries
 Simple to use and deploy
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Contextual
How and where you work
 Analytics and intelligent assistance
 Business process integration
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Multimodal
Speech, mobile devices, PCs, phones
 Video, Web 2.0, collaboration, kiosks
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Open
Multivendor integration, no lock-in
 Industry standards
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Avaya Multi-Vendor Best of Breed UC Solutions
#1
IP Telephony,
Presence
Instant
Messaging,
Presence
#1
Unified
Messaging
#1
Audio,
Video, Web
Conferencing
Award
Winning
Mobility
Award
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Winning
Speech Access
Unified
Communications
Email & PIM
Web
Conference
Avaya UC All Inclusive
Avaya one-X Portal®
Standard or Enterprise Edition
Avaya one-X®
Communicator
Communication
Manager
Available Optional Video
Application
Enablement
Presence
System
Manager
Microsoft OCS
IBM® Lotus® Sametime
Session Manager
Avaya Aura™
VPNremote
Avaya one-X®
Mobile
Extension to Cellular
Avaya 10
one-X® Speech
Included with Modular Messaging
Enhanced Collaborative Communications
Avaya Telephony & Microsoft Office Communicator
 Quicker, more
intelligent access to
colleagues / greater
efficiency
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Status info (presence)
Multiple modes of contact
(IM, voice, email)
Tag contacts
 Avaya enabled
telephony in OC
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Click to Call in OC, SmartTags
Escalate IM to call
Phone & OC stay in synch
Presence is shared
Call Control - Hold, Transfer, etc.
 Optional Avaya feature tab with Avaya
one-X® Communicator
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Ubiquitous Telephony Presence*
Microsoft Office Communicator
Office
one-X Communicator
one-X Deskphone TDM
(SIP or H.323)
/ Analog
one-X
Portal
Mobile
one-X
Communicator
Any
Phone
IP Softphone
Cell Phone:
Extension to Cellular /
Avaya one-X Mobile
* Provided the user is logged into Microsoft Office Communicator
Teleworker/
Remote
one-X
Portal
VPN
Remote
IP Softphone
OCS Presence in Avaya one-X
Avaya one-X®
Communicator
Aggregated presence:
Telephony + OCS today;
more in future
OCS presence:
Available
Busy
Off Line
Avaya one-X®
Portal
Office Worker
Desk Phone
My
Desk
LAN
or
WAN
Visiting
Desk
Maintain enterprise identity/presence for all inbound/outbound calls
Optimum voice quality & call control
Voice
Call Control
Call Control
Voice
Call Control
Call Control
Optional
Optional
Desk Phone
Teleworker/Remote Worker
PC
Any Phone
Teleworker
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Remote Worker
Hotel / Internet Only
Voice
Call Control
Call Control
VoIP via PBX
VoIP via PBX
Call Control
Call Control
Optional
VPN Phone
Virtual Office
Maintain enterprise identity/presence for all inbound/outbound calls
Optimum voice quality & call control
Mobility Solutions for Remote Workers
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Enterprise communications in the palm of
your hand
Avaya one-X® Mobile
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Microsoft Office Communicator Mobile
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Avaya one-X® Mobile
Microsoft Office Communicator Mobile
Device Level Unification
split screen for illustration purposes only
Visual Voice Mail, Call Logs, Call Routing,
Dial through PBX
Single-Number, Single-Identity,
Single-Voice Mail, Single-Telephony
Presence
UC version supported on Windows Mobile
5 or 6, RIM, Palm, J2ME, iPhone
Telephony version supported on Windows
Mobile 5 or 6, Symbian
Enterprise IM/Presence
Supported on Windows Mobile 5 or 6,
Nokia S40, Motorola Razr
• Easier to reach and connect with colleagues
• One number access
• Lower cell phone bills
Avaya one-X® Speech Personal Assistant
eyes-free / hands-free / speaker independent
iterate between
applications
session
based
“Make a call”
…to one of your contacts,
somebody within your
corporate directory or simply
speak the number you want to
call!
“Send a message”
…to a contact, to a voicemail
mailbox or somebody within your
corporate directory.
“Read my messages”
…voicemail and/or email.
Filter17 by status or by sender. You
can reply, forward, delete, …
concatenated
speech
personal assistant
that learns
“Schedule a reminder”
…and let yourself be called at any
number and reminded, so you won’t
forget any of your tasks or
appointments!
“When am I free today?”
…keep track of your time
wherever you are!
“Follow Me!”
…and have all
your calls flexibly
forwarded to you
wherever you are.
Simplified, Efficient Messaging
Avaya Modular Messaging & Microsoft Exchange
• Email, voice mail, fax
accessible simultaneously
• Flexible access enhances
productivity
– via touch-tone based menu
– via Outlook
– via browser
– via speech
• Notification options support
faster responses to customers
& colleagues
– MWI, Call Me, Find Me, Notify Me
(Automatic & Caller Requested)
– Message store options to
meet enterprise needs
• Exchange
• Separate store for voice
Effective Group Collaboration:
Avaya Meeting Exchange integrated to Outlook
Meeting Efficiency
Schedule Conferences in
Outlook with access to key
information & features
Click-to-Join
Unified Conferencing
 Microsoft Live Meeting
integrated with Meeting
Exchange
– Live Meeting from Service
Provider
– Live Meeting from OCS
 Integrated audio controls in
participant roster:
– Mute individuals
– Mute All
– Lock Conference
– Hang up participants
– Add new participants
– Dial out to add new
participants
 Click to join Live Meeting from
Outlook invitation
Making Communications Simpler and
More Cost Effective for Enterprises of All
Sizes
Avaya Aura™ for Midsize Enterprises
with System Platform technology
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© 2009 Avaya Inc. All rights reserved.
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Evolving Avaya Core Architecture
Presence
Session Manager
System Platform technology
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System
Manager
Branch
Application
Enablement
Standard
Communication
Manager
Enterprise
Avaya Aura™ includes:
Avaya Aura Solution™ for Midsize Enterprises
How It Works…
from…
Communication Manager /
CM Messaging
to…
Midsize Enterprise Solution
with Avaya Aura™ System Platform technology
SIP Enablement Services
S8800
Application Enablement Services
Utilities Server (DHCP, HTTPS)
Up to 2400
users, 250
locations
Media Gateways
+ Survivable Servers (for each app)
+ Embedded
Survivable
Servers
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Integrated
install,
backup,
upgrades
High
Availability
backup
server
Secure
remote
monitoring
Simple to add further applications on separate
servers
UC
all Inclusive
Modular
Messaging
Meeting Contact Center 3rd Party
Exchange
Applications
Express
Avaya Aura™ Midsize Business Template 5.2
Network Diagram Overview
Other Applications:
One-X Portal, MM, etc.
PSTN
Analog phones,
Modems, FAX
JTAPI, Web services, …
Web console
H.323
SIP
SIP
SIP
T1/E1
HTTPs
Network
Switch
Private network connection
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Optional : H.248 media
gateway to support
Analog and TDM
S8800
• System Platform
software
• Midsize Business
Template
Optional: S8800
•High Availability
standby server
• Same apps as
Main server
WAN
Gxxx/S83xx CM 5.2 LSP with gateway
Analog
Gxxx/S83xx CM 5.2 LSP with gateway
Optional: Gxxx/LSP: Not
on System Platform
(250 gateways)
Thank You!