Transcript DHL sales presenter

ALL THE EXPRESS & LOGISTICS SERVICES
YOU NEED. IN ONE COMPANY.
DHL
DPWN’S HISTORY
DHL Express
DHL Express
Products and Services
1490
Von Taxis founded the modern postal system.
1950
Deutsche Bundespost is founded.
1989
Deutsche Bundespost Postdienst and DBP Telekom are established
under the first postal reform (Separation of Deutsche Bundespost).
1995
Deutsche Post AG, Deutsche Postbank AG and Deutsche Telekom AG are established
under the second postal reform (Transformation into stock companies).
1999
Deutsche Post AG acquires Danzas, the Swiss logistics company.
2000
Deutsche Post AG goes public.
2001
DHL joins Deutsche Post World Net as a partner.
2002
Deutsche Post World Net takes over 100 % of DHL.
2003
Combination of the entire Express & Logistics business under the DHL brand
2004
Deutsche Post Global Mail becomes DHL Global Mail: New brand
for international mail services.
2005
Deutsche Post World Net acquires Exel, the British logistics corporation.
2006
Deutsche Post World Net acquires BHW.
DPWN WORLDWIDE
DHL Express
• Around 520,000 employees
DHL Express
Products and Services
• The world’s leading logistics
group
• Mail, express, parcels, logistics
and financial services
• Global network combined
with local expertise
• Present in more than
220 countries and territories
• Present in more than
120,000 destinations worldwide
• Solutions for the management
and transport of goods,
information and payments
DPWN’S DIVISIONS
DHL Express
A global player with strongly placed divisions …
DHL Express
Products and Services
Mail
Express
Logistics
Finance
Worldwide
Worldwide
Worldwide
Germany
• DHL Global Mail –
biggest network for mail
distribution worldwide
• No.1 in cross border
express
• No.1 in global contract
logistics
• Germany’s leading
retail bank
• Strong presence in
220+ countries and
territories
• No.1 in global air freight
• 14.6 million customers
• No.1 in global ocean
freight
• 17.2 million savings
accounts
• Delivers mail to about
40 million households
in Germany
• More than 71 million
shipments a day
www.deutschepost.com
• More than 4.2 million
customers worldwide
• 120,000 destinations
www.dhl.ba
• 3,000 locations
• Strong customer base
(50 % of Forbes
500 companies)
USA
www.dhl.ba
www.postbank.com
• Worldwide finance
services for logistics
industry
DPWN’S FINANCIAL STRENGTH
DHL Express
A global player with strongly placed divisions …
DHL Express
Products and Services
MAIL
EXPRESS
LOGISTICS
FINANCE
17,195
22,739
9,593
25.7
34.0
14.3
762
1,004
2006 Revenues in EUR million
13,286
2006 Revenues in %
19.9
Earnings (EBIT) in EUR million
2,054
325
Employees DPWN 2006 (FTE)
520,112
WELCOME TO DHL
DHL Express
DHL Express
Products and Services
DHL is the No.1 provider of mail, express, and logistic services
worldwide. With a strong global network and committed people
we connect our customers to the world’s markets.
Our committed people live our brand values:
PERSONAL COMMITMENT
PROACTIVE SOLUTIONS
LOCAL STRENGTH
WORLDWIDE
MORE SERVICES, MORE BENEFITS
FOR YOUR BUSINESS
DHL Express
DHL Express
Products and Services
LOGISTICS Division
EXPRESS Division
Worldwide express
services – ranging from
documents and parcels to
pallets; our network
consists of 5,000 branches
and serves more than
120,000 destinations
Domestic and
international transport
solutions for groupage,
part-and full-loads –
by road, rail and multimodal transport
Worldwide logistics
solutions for air and ocean
freight, supported by
a dedicated team of
experts for industrial
projects and sophisticated
IT applications
Customized logistics
solutions from consulting
to supply chain design,
from warehousing and
distribution logistics
to order management
ONCE UPON A TIME IN SAN FRANCISCO …
DHL Express
DHL Express
Products and Services
The story of DHL Express
1969
DHL was founded by Dalsey-Hillblom-Lynn in San Francisco.
1972
Services introduced in Japan, Hong Kong, Singapore and Australia.
1974
First UK office opened in London.
1979
DHL Express extends services from documents to packages.
1986
DHL Express becomes the first express company in China.
1998
Deutsche Post becomes a shareholder in DHL Express.
2002
Deutsche Post World Net becomes a 100 % shareholder.
2003
Deutsche Post, DHL and Postbank make up the Group’s brand architecture.
Corporate colors become red and yellow.
2005
DHL announces to make Airport Leipzig/Halle its European air hub.
Work on the 75,000 sqm hub commences.
2006
DHL launched a “DHL Innovation Initiative” in collaboration with IBM, Intel,
Philips and SAP with the first market-ready parcel robot.
2007
DHL Express and Lufthansa Cargo launch a joint cargo airline.
ABOUT DHL EXPRESS
DHL Express
DHL Express
Products and Services
DHL offers a comprehensive range of Express & Logistics
services based on extensive experience and a proven network
designed to keep your business moving. That means one
company can deliver total flexibility and powerful advantages
for your business.
• Global reach. Local insight
• A wide choice of delivery times and modes of transport
• Know how that helps you work smarter
• Greater control over your business
ABOUT DHL EXPRESS
DHL Express
DHL Express
Products and Services
Global reach. Local insight.
Now you can rely on one company to reach virtually any destination.
DHL Express has the largest international network in the industry
operating in more than 220 countries and supported by 170,000
employees worldwide, helping our customers conquer their global
supply chain or simply deliver on time.
Worldwide reach like this connects you to destinations near and
far, enabling you to quickly expand into new markets with minimum
investment and maximum results.
ABOUT DHL EXPRESS
DHL Express
DHL Express
Products and Services
A wide choice of delivery times and modes of transport.
Backed by an integrated air and ground network, you have the
power to meet deadlines and service commitments and to run your
business more cost-effectively. It’s a choice that enables you to
deliver the most urgent shipment just in time or to handle planned
replenishment solutions.
No matter what size or weight, DHL Express has the right solution
for you.
ABOUT DHL EXPRESS
DHL Express
DHL Express
Products and Services
Know how that helps you work smarter.
From easy-to-use tracking and reporting tools to special customs
and handling services to flexible payment solutions, DHL Express
offers a vast range of optional services to help you meet your
customer and business needs. For complex large-scale projects or
multinational transport solutions, our global expertise teamed with
local knowledge add value to your business.
ABOUT DHL EXPRESS
DHL Express
DHL Express
Products and Services
Greater control over your business.
With DHL Express as a global partner, you can focus on your core
business. Our leading-edge information technology and data
management systems for shipment visibility, data transparency and
control enable you to optimize business processes, to reduce stock
levels and inventory costs and to best serve your customers around
the world.
DHL EXPRESS OFFERS YOU …
DHL Express
DHL Express
Products and Services
• Easy to understand
products and services
• Easy to use rate tables
• Flexibility and reliability
– Times
from the fastest possible to the
slowest desired
– Destinations
from all possible origins to all
possible destinations
– Weights
from 250 gr to 2,500 kg
• Globally applied standards
… A PROFESSIONAL SERVICE
WITH PERSONAL TOUCH …
DHL Express
DHL Express
Products and Services
At DHL Express, you are a very important
person any time of the day at our Customer
Service center, whatever transport needs
or questions you may have.
We are proud of our Customer Service
Quality Awards.
From us you can expect …
• Responsive service 24 hours
a day, 7 days a week
• Competent and well-trained employees
• Personal commitment and a “can do” attitude
• Expertise in all shipping needs
… THE BROADEST RANGE OF PRODUCTS
AND SERVICES ...
DHL Express
DHL Express
Products and Services
Same Day
Time Definite
Day Definite
Other
International
DHL EXPRESS 9:00
DHL GLOBALMAIL
BUSINESS
DHL EXPRESS 10:30
DHL EXPRESS 12:00
DHL EXPRESS
WORLDWIDE
DHL IMPORT
ECONOMY SELECT
DHL IMPORT EXPRESS
WORLDWIDE
DHL AIRPORT TO DOOR
EXPRESS
Domestic
DHL DOMESTIC SAME
DAY
DHL DOMESTIC
EXPRESS 9:00
DHL DOMESTIC
EXPRESS 10:30
DHL DOMESTIC
EXPRESS 12:00
DHL DOMESTIC
EXPRESS 18:00
Optional Services: Customs Services, Saturday pickup and delivery,
information and billing services, insurance and packaging
… AND THE TOOLS TO SIMPLIFY
THE PROCESS.
DHL Express
DHL Express
Products and Services
Whether you send one single parcel a week, or a hundred
pallets a day, we have the tools that make your task easier:
Shipping tools:
Tracking services:
Information services:
• Shipping via the web
Ad hoc shipping
from a browser
• DHL EasyShip
Regular shipping
• Interactive web tools
On www.dhl.ba
• DHL FastTrack
Up to 100 Air Waybill
numbers
• Proactive Delivery
Notification
By mail or SMS
• Bulk tracking
High-volume industry
shipping
• Service Alerts
Quick access
• DHL Trade Automation
Service
International trade/customs
DHL EXPRESS PRODUCTS AND SERVICES
DHL
SAME DAY PRODUCTS
DHL Express
DHL SAME DAY
DHL DOMESTIC SAME DAY
DHL Express
Products and Services
When tomorrow is not good enough,
choose from DHL’s Same Day options:
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL SAME DAY
A pickup before midday and a door-to-door delivery
the very same day to limited business centers
around the world.
DHL DOMESTIC SAME DAY
A pickup before midday and a door-to-door delivery
the very same day to any location within the same
country.
DHL INCITY EXPRESS
DHL SAME DAY
DHL Express
DHL Express
Products and Services
− Same Day Products
DHL SAME DAY
DHL DOMESTIC SAME DAY
When tomorrow is not good enough.
Immediate pickup and delivery within the same day
by a dedicated delivery network.
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
• Immediate pickup
• Fully flexible and dedicated shipment process
• Next flight out or dedicated vehicle available
− Other Products and
Optional Services
• Money-back guarantee* in the unlikely event
of late delivery
• Minimum weight 500 g
• Maximum weight 250 kg
• Maximum weight per piece 25 kg
* DHL’s Terms and Conditions apply
DHL INCITY EXPRESS
DHL SAME DAY
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL SAME DAY
DHL DOMESTIC SAME DAY
DHL INCITY EXPRESS
Pickup by noon, delivery within the same day.
Every day, DHL Express delivers emergency shipments to keep
your business moving – and your customers happy. Don’t let your
customer down, use DHL SAME DAY for shipments that just can’t
wait until tomorrow.
DHL SAME DAY allows you to improve your customer and
after-sales service. It gives you more time when the business
world you are in offers ever shorter time deadlines.
DHL SAME DAY gives you a competitive influence in your
business dealings.
DHL DOMESTIC SAME DAY
DHL Express
DHL Express
Products and Services
− Same Day Products
DHL SAME DAY
DHL DOMESTIC SAME DAY
When it needs to be there the day before tomorrow.
Immediate pickup and delivery within the same day by a dedicated
delivery network.
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL INCITY EXPRESS
• Immediate pickup
• Fully flexible and dedicated shipment process
• Dedicated vehicle per shipment or
a next flight out
• Money-back guarantee* in the unlikely
event of late delivery
• Minimum weight 500 g
• Maximum weight 250 kg
• Maximum weight per piece 25 kg
* DHL’s Terms and Conditions apply
DHL DOMESTIC SAME DAY
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL SAME DAY
DHL DOMESTIC SAME DAY
DHL INCITY EXPRESS
Pickup by noon, delivery within the same day.
For when it just can’t wait. If you’re seeking an emergency
delivery of a mission-critical contract, component or spare
part, you use DHL DOMESTIC SAME DAY.
At times when a vital piece of your presentation or your
exhibition materials is missing or delayed, you know
it can’t wait. When time simply needs to be as short as
possible DHL DOMESTIC SAME DAY is at hand.
Many businesses rely on moving parts and when one
part of the operation is faulty, the costs of stopping
the business are high. DHL DOMESTIC SAME DAY
resolves the problem and reduces the cost of down time.
TIME DEFINITE PRODUCTS
DHL Express
DHL EXPRESS 9:00
DHL EXPRESS 10:30
DHL EXPRESS 12:00
DHL Express
Products and Services
When a few hours can make all the difference,
choose from four time definite export options:
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
DHL EXPRESS 9:00
Express door-to-door outbound delivery of document and non-document
shipments by 9:00 hrs on the next possible business day.
DHL EXPRESS 10:30
Express door-to-door outbound delivery of document and non-document
shipments by 10:30 hrs on the next possible business day.
− Other Products and
Optional Services
DHL EXPRESS 12:00
Express door-to-door outbound delivery of document and non-document
shipments by 12:00 hrs on the next possible business day.
DHL EXPRESS WORLDWIDE
Express door-to-door outbound delivery of document and non-document
shipments by 18:00 hrs on the next possible business day.
DHL EXPRESS WORLDWIDE
DHL EXPRESS 9:00
DHL Express
DHL Express
Products and Services
− Same Day Products
DHL EXPRESS 9:00
DHL EXPRESS 10:30
Express door-to-door outbound delivery by 9:00 hrs to major
business centers with a proactive delivery notification.
− Time Definite
Import Products
− Domestic Products
− Other Products and
Optional Services
DHL EXPRESS WORLDWIDE
Set the pace of business with timed deliveries.
− Time Definite Products
− Day Definite Products
DHL EXPRESS 12:00
• Delivery before the business day begins
• Optional automatic notification of delivery
by e-mail, fax or SMS
• Ideal for time-critical deliveries
• Answer urgent requests with more confidence
• From 500 gr to 250 kg
• Enjoy more peace of mind
• Money-back guarantee*
* DHL’s Terms and Conditions apply
DHL EXPRESS 9:00
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
DHL EXPRESS 9:00
DHL EXPRESS 10:30
DHL EXPRESS 12:00
Get it there by 9:00 hrs ... but there’s no need to rush.
When time is of the essence and you need your shipment to arrive at the
start of the business day, count on DHL to get the job done every time.
DHL EXPRESS 9:00 offers a convenient end-of-day pickup time, and we’ll
make sure your delivery gets there exactly when you need it.
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL EXPRESS WORLDWIDE
Gain greater control over your business
• Respond to last minute and urgent requests
•
•
•
•
•
Highly-responsive Customer Service
Support after-sales or warranty contracts with delivery of essential parts
Employ just in time logistics principles
Keep projects moving to tight deadlines
Rely on the best coverage in the industry – DHL reaches more
destinations to Europe by 9:00 am than any other Express company
• Standard cut-off times apply and late cut-off times are available,
so you have maximum time to prepare your shipment.
• On-line tracking via www.dhl.ba is always available, so you can
confidently inform customers and colleagues of delivery in real-time.
DHL EXPRESS 10:30
DHL Express
DHL Express
Products and Services
− Same Day Products
DHL EXPRESS 9:00
DHL EXPRESS 10:30
Express door-to-door delivery by 10:30 hrs to major business
centers with a proactive delivery notification.
− Time Definite
Import Products
− Domestic Products
− Other Products and
Optional Services
DHL EXPRESS WORLDWIDE
Take control by setting the time.
− Time Definite Products
− Day Definite Products
DHL EXPRESS 12:00
• Delivery when you need it
• Optional automatic notification of delivery
by e-mail, fax or SMS
• Express solutions for urgent shipping benefits
• Answer customer requests with more
confidence
• From 500 gr to 250 kg
• Greater peace of mind
• Money-back guarantee*
* DHL’s Terms and Conditions apply
DHL EXPRESS 10:30
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL EXPRESS 9:00
DHL EXPRESS 10:30
DHL EXPRESS 12:00
DHL EXPRESS WORLDWIDE
Get it to the USA by 10:30 hrs.
When it really has to be there by 10:30 hrs, our DHL EXPRESS 10:30
service can deliver to all major business centers across the USA.
DHL EXPRESS 10:30 gives you and your business partners the highest
standards of customer service, delivery and response times.
•
•
•
•
•
Respond to last minute and urgent requests from your customers
Offer a highly-responsive Customer Service
Support after-sales or warranty contracts with delivery of mission-critical parts
Keep projects moving to tight deadlines
Standard cut-off times apply and late cut-off times are available,
so you have maximum time to prepare your shipment.
• Even heavy shipments qualify for morning delivery. Send up to 250 kg
per shipment
• Preparing your shipment couldn’t be easier – just try our online or
desktop shipping tools to simplify and speed up the shipping process.
• Online tracking via www.dhl.ba is always available, so you can
confidently inform customers and colleagues of delivery in real-time.
DHL EXPRESS 12:00
DHL Express
DHL Express
Products and Services
− Same Day Products
DHL EXPRESS 9:00
DHL EXPRESS 10:30
Express door-to-door delivery by 12:00 noon to major business centers
on the next possible business day.
− Time Definite
Import Products
− Domestic Products
− Other Products and
Optional Services
DHL EXPRESS WORLDWIDE
Set the pace of business with timed deliveries.
− Time Definite Products
− Day Definite Products
DHL EXPRESS 12:00
• Delivery before noon
• Ideal for time-critical deliveries
• Answer customer requests with more
confidence
• From 500 gr to 250 kg
• Focus more time on your business
• Money-back guarantee*
* DHL’s Terms and Conditions apply
DHL EXPRESS 12:00
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL EXPRESS 9:00
DHL EXPRESS 10:30
DHL EXPRESS 12:00
DHL EXPRESS WORLDWIDE
Your time may be limited, but our shipping options aren’t.
When shipping urgent packages, the most important thing to us is our
commitment to serve you with a complete range of products that matches
your level of urgency. So, when your shipment needs to be there before
noon the next business day, you can rely on DHL EXPRESS 12:00.
Gain greater control over your business.
• Respond to last minute and urgent requests
• Offer a responsive Customer Service level
• Support after-sales or warranty contracts with delivery
of mission-critical parts
• Employ just in time logistics principles
• Minimize downtime in a manufacturing process
• Standard cut-off times apply and late cut-off times are available,
so you have maximum time to prepare your shipment.
• Online tracking via www.dhl.ba is always available, so you can
confidently inform customers and colleagues of delivery in real-time.
DHL EXPRESS WORLDWIDE
DHL Express
DHL EXPRESS 9:00
DHL Express
Products and Services
One reliable company makes international
shipping easy.
− Same Day Products
− Time Definite Products
DHL EXPRESS 10:30
− Domestic Products
− Other Products and
Optional Services
DHL EXPRESS WORLDWIDE
International express door-to-door delivery of document and
non-document shipments by the end of the next possible day.
− Time Definite
Import Products
− Day Definite Products
DHL EXPRESS 12:00
• Manage your business at the same time
as your customers
• Invoice quicker and improve your cash flow
• Ideal for time-sensitive shipments
• Simple pricing for ease of use
• From 250 gr to 250 kg
• Truly global coverage
DHL EXPRESS WORLDWIDE
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL EXPRESS 9:00
DHL EXPRESS 10:30
DHL EXPRESS 12:00
DHL EXPRESS WORLDWIDE
Use one company to keep your business moving.
When you need to get your parcels and documents delivered quickly, you
don’t need the hassle of brokers or guessing the answers on customs forms.
With DHL EXPRESS WORLDWIDE international shipping couldn’t be easier
• Benefit from the largest international express delivery network and
more in-house customs expertise than anyone else
• Pre-scheduled collections can be arranged based on your shipping
requirements.
• Late pickups are also available, so you have maximum time to prepare
your shipment.
• Choose your preferred terms of trade
• Experienced DHL personnel ensure delivery by the end of the next
possible business day.
• Never lose sight of your goods. Access tracking and delivery details
from virtually anywhere via the Internet, e-mail, WAP or telephone.
• Shipment preparation couldn’t be easier – just try our online or
desktop shipping tools to simplify and speed up the shipping process.
TIME DEFINITE IMPORT PRODUCTS
DHL Express
DHL IMPORT EXPRESS 12:00
DHL IMPORT EXPRESS WORLDWIDE
DHL Express
Products and Services
Depending on how you prefer to import, choose
from three time definite import options:
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL IMPORT EXPRESS WORLDWIDE
Express door-to-door inbound delivery of document and nondocument shipments by the end of the next possible business day,
paid by the receiver or a third party.
DHL AIRPORT TO DOOR EXPRESS
Systemized import of single or multi-piece shipments and pallets with
a drop-off at a DHL facility and a delivery by 18:00 on the next
possible business day, with no origin costs billed to the consignee.
DHL AIRPORT TO DOOR EXPRESS
DHL IMPORT EXPRESS WORLDWIDE
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
DHL IMPORT EXPRESS 12:00
DHL IMPORT EXPRESS WORLDWIDE
The ultimate in flexibility and control.
Express door-to-door international inbound delivery of document and
non-document shipments by the end of the next possible business day,
paid by the receiver or a third party.
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
• Importing from more than 210 countries
• One point of contact
• Simple, up-front pricing
− Other Products and
Optional Services
DHL AIRPORT TO DOOR EXPRESS
• A single invoice in your home currency
• Complete shipping visibility
• Total control of your business
DHL IMPORT EXPRESS WORLDWIDE
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL IMPORT EXPRESS 12:00
DHL IMPORT EXPRESS WORLDWIDE
DHL AIRPORT TO DOOR EXPRESS
The simple solution to truly international shipping.
DHL IMPORT EXPRESS WORLDWIDE lets you deliver direct to any 3rd
party or country, eliminating the need for storage and additional legs in your
supply chain. That saves warehousing and stock costs and reduces time
in transit. Plus, you can offer your preferred terms of trade – thanks to our
Terms of Delivery options.
Whether you need to import a single consignment or manage a number
of global suppliers, we know how to keep it simple for you.
• Authorize your customers to use your DHL Import Express account by simply sending
a standard Routing Order, which you can download from www.dhl.ba.
• A single account number gives you global reach and simplifies budgeting and cost control.
• In-house customs expertise means one contact for all your import needs.
• Up-front pricing for door-to-door delivery means no hidden costs or
surprises.
• One invoice in your home currency helps avoid currency fluctuation
and makes it easier to allocate costs to a customer or department.
• Rely on total visibility of your shipments – no matter where they
originate or arrive. Access tracking and delivery details from virtually
anywhere – via the Internet, e-mail, WAP, SMS or phone.
DHL AIRPORT TO DOOR EXPRESS
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
DHL IMPORT EXPRESS 12:00
− Domestic Products
Systemized import of single or multi-piece shipments and pallets with
a drop-off at a DHL facility and a delivery by 18:00 on the next possible
business day, with no origin costs billed to the consignee. This service
is specific to shipments traveling on FOB/FCA INCO terms.
• One point of contact
• Simple, up-front pricing
• A single invoice in local currency
− Other Products and
Optional Services
DHL AIRPORT TO DOOR EXPRESS
Easy to use, cost-efficient and reliable.
− Time Definite
Import Products
− Day Definite Products
DHL IMPORT EXPRESS WORLDWIDE
• Complete shipment visibility
• Expert customs clearance
DHL AIRPORT TO DOOR EXPRESS
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL IMPORT EXPRESS 12:00
DHL IMPORT EXPRESS WORLDWIDE
DHL AIRPORT TO DOOR EXPRESS
Competitive, all-inclusive pricing, with no hidden charges.
DHL AIRPORT TO DOOR EXPRESS offers the user-friendliness that
DHL is known for, with features such as all inclusive pricing, 24-hour
tracking and a single invoice. It also offers a set of weight break bands,
so the heavier the shipment, the lower the per kilo rate.
• Open an DHL Import Express account in an instant by contacting
DHL’s Customer Service or your Sales Executive
• Authorize your customers to use your DHL Import Express account
by simply sending a standard Routing Order, which you can download
from www.dhl.ba.
• Just instruct your supplier to deliver the shipment to the most
convenient DHL facility at origin. We’ll help you identify that facility.
• Questions about customs regulations or paperwork? Just call a
Customer Service Advisor or try DHL’s online Trade Automation
Service at www.dhl.ba/TAS – the industry’s most comprehensive
trade and customs information tool.
DAY DEFINITE PRODUCTS
DHL Express
DHL ECONOMY SELECT
DHL IMPORT ECONOMY SELECT
DHL Express
Products and Services
When you need a cost effective door-to-door delivery within
a number of days – choose from DHL’s day definite options:
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
DHL ECONOMY SELECT
Door-to-door outbound delivery of single, multi-piece or palletized
shipments with a transit time measured in a certain number of days.
DHL reliability at a speed to suit your budget.
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL IMPORT ECONOMY SELECT
Door-to-door inbound delivery of single, multi-piece or pallet
shipments with a transit time measured in a certain number of days.
Simple billing arrangements for full cost control.
DHL DOMESTIC ECONOMY SELECT
DHL ECONOMY SELECT
DHL Express
DHL Express
Products and Services
− Same Day Products
DHL ECONOMY SELECT
DHL IMPORT ECONOMY SELECT
Easy to use, cost-efficient and reliable.
Door-to-door, international day-definite delivery of single, multi-piece
or palletized shipments with a transit time depending on destination.
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL DOMESTIC ECONOMY SELECT
• Up to 2,500 kg
• Convenient door-to-door service
• Certain delivery time quoted
between 3–6 days
• Economical price, perfect for non-time
sensitive or heavier shipments
• Online, real-time tracking
• Proof of delivery
DHL ECONOMY SELECT
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL ECONOMY SELECT
DHL IMPORT ECONOMY SELECT
DHL DOMESTIC ECONOMY SELECT
Single supplier simplicity.
We have designed a door-to-door premium economy service for your single
or multi-piece shipments and pallets to selected international destinations
with a transit time of no less than 3 days.
DHL provides peace of mind thanks to shipment visibility, proof of delivery and
decades of customs experience. With DHL Express, everything is possible.
With DHL ECONOMY SELECT, we offer you a reliable service with attractive
transit times and affordable prices for your business needs.
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•
•
•
•
Convenient shipment preparation and labelling with automation software
Pre-scheduled collections can be arranged based on your shipping requirements.
Standard and tailored-rate insurance available
On-line tracking and shipment visibility
Choose your preferred terms of trade. You can decide who
will pay the transport, duties and taxes for your shipments.
• Experienced Customer Service Advisors available 24 hours
a day, 7 days a week at CS Hotline 1-xxxx-xxxx.
DHL IMPORT ECONOMY SELECTS
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
DHL ECONOMY SELECT
DHL IMPORT ECONOMY SELECT
Easy to use, cost-efficient and reliable.
Door-to-door, international inbound delivery of single, multi-piece or
palletized shipments with a transit time specified in a certain number
of days, paid by the receiver or a third party.
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
• Up to 2,500 kg
• Convenient door-to-door service
• Simple, up-front pricing
− Other Products and
Optional Services
DHL DOMESTIC ECONOMY SELECT
• Certain delivery time quoted
between 3–6 days
• Economical price, perfect for less
urgent import shipments
• A single invoice in your home currency
• Online, real-time tracking
DHL IMPORT ECONOMY SELECT
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL ECONOMY SELECT
DHL IMPORT ECONOMY SELECT
DHL DOMESTIC ECONOMY SELECT
The principle of one.
Our service involves the collection of your inbound single or multi-piece
shipments and pallets from key business locations around the world.
DHL IMPORT ECONOMY SELECT gives you the power and flexibility to
effectively manage all your imports. It gives you full control over transportation
decisions and related costs. There’s no need for you to find different modes of
transportation or deal with different customs brokers or forwarding agents to
manage your imports.
• One account number gives you global reach and simplifies budgeting and cost control.
• More in-house customs expertise than anyone else in the industry means one contact
for all your export and import needs.
• One rate table with up-front pricing means no hidden costs or surprises.
• One invoice in your home currency helps avoid currency fluctuation and
makes it easier to allocate costs to a customer or department.
• Rely on total visibility of your shipments – no matter where they originate
or arrive. Access tracking and delivery details from virtually anywhere –
via the Internet, e-mail, WAP, SMS or phone.
DHL DOMESTIC ECONOMY SELECT
DHL Express
DHL Express
Products and Services
− Same Day Products
DHL ECONOMY SELECT
DHL IMPORT ECONOMY SELECT
Easy to use, cost-efficient and reliable.
Door-to-door, domestic day-definite delivery of single, multi-piece
or palletized shipments with a transit time measured in days.
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
• Up to 2,500 kg
• Convenient door-to-door service
• Certain delivery time quoted between 2–3 days
− Other Products and
Optional Services
DHL DOMESTIC ECONOMY SELECT
• Economical price, perfect for less urgent
domestic shipments
• Online, real-time tracking
• Proof of delivery
DOMESTIC PRODUCTS
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 10:30
DHL DOMESTIC EXPRESS 12:00
When you need a fast door-to-door delivery by a certain
time on the next possible business day – choose from four
time definite domestic options:
DHL DOMESTIC EXPRESS 9:00
Express door-to-door domestic delivery of document and parcels to major
business centers by pre 9:00 hrs on the next possible business day.
− Day Definite Products
DHL DOMESTIC EXPRESS 10:30
− Domestic Products
− Other Products and
Optional Services
DHL DOMESTIC EXPRESS 18.00
Express door-to-door domestic delivery of document and parcels to major
business centers by pre 10:30 hrs on the next possible business day.
DHL DOMESTIC EXPRESS 12:00
Express door-to-door domestic delivery of document and parcels to major
business centers by pre 12:00 hrs on the next possible business day.
DHL DOMESTIC EXPRESS 18:00
Express door-to-door domestic delivery of document and parcels shipments
by pre 18:00 hrs on the next possible business day.
DHL DOMESTIC EXPRESS 9:00
DHL Express
DHL Express
Products and Services
− Same Day Products
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 10:30
Express door-to-door domestic delivery of documents, parcels
and pallets by 9:00 hrs on the next possible business day.
− Time Definite
Import Products
− Domestic Products
• Easy to understand rates
• Priority shipment handling
• Up to 250 kg per shipment
− Other Products and
Optional Services
DHL DOMESTIC EXPRESS 18.00
More speed for your business.
− Time Definite Products
− Day Definite Products
DHL DOMESTIC EXPRESS 12:00
• Proactive notification of delivery
• Convenience of using one provider
for all your shipments
• Money-back guarantee*
* DHL’s Terms and Conditions apply
DHL DOMESTIC EXPRESS 9:00
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 10:30
DHL DOMESTIC EXPRESS 12:00
DHL DOMESTIC EXPRESS 18.00
The first choice for doing business within national borders.
For your time-critical domestic shipments, DHL Express offers a pre 9:00 hrs
delivery option to key national business centers. Whether you need to send a
parcel to Tuzla or a document to Banja Luka we know how to get it there by
9:00 hrs.
• DHL DOMESTIC EXPRESS 9:00 comes with a standard proactive delivery notification.
• Rely on DHL for the best geographic coverage in the industry
• Shipment preparation couldn’t be easier – just try our online or desktop shipping tools
to simplify and speed up the shipping process.
• Late pickups are also available to give you maximum time to prepare the shipment.
• Saturday delivery, packaging, insurance and other optional services are available
with DHL DOMESTIC EXPRESS 9:00.
• For tracking your shipment choose either the intranet, e-mail, SMS
or telephone, giving you peace of mind and a quick answer for your
customers or colleagues.
DHL DOMESTIC EXPRESS 10:30
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 10:30
− Domestic Products
Express door-to-door domestic delivery of documents, parcels and pallets
by 10:30 hrs on the next possible business day, when a delivery by 9:00 hrs
is not possible.
• Priority shipment handling
• Up to 250 kg in weight
• Proactive notification of delivery
− Other Products and
Optional Services
DHL DOMESTIC EXPRESS 18.00
Reliability at any speed.
− Time Definite
Import Products
− Day Definite Products
DHL DOMESTIC EXPRESS 12:00
• Convenience of using your international
Express provider for your domestic shipments
• Standard rate tables
• Money-back guarantee*
* DHL’s Terms and Conditions apply
DHL DOMESTIC EXPRESS 10:30
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 10:30
DHL DOMESTIC EXPRESS 12:00
DHL DOMESTIC EXPRESS 18.00
Another way to extend the working day.
With the best geographic coverage in the business, DHL Express can help
your business break into new markets, giving you the ability to meet demand
quickly. Whether you need to send a parcel to Mostar or a document to
Zenica we’ll get it there.
• Ideal for your time-critical domestic shipments – DHL serves business
centers by 10:30 hrs when a delivery by 9:00 hrs is not possible.
• Proactive delivery notification as standard
• Online or desktop shipping tools to simplify and speed up the shipping
preparation process
• Late pickups are also available, so you have maximum time to prepare
your shipment.
• Saturday delivery, packaging, insurance and other service options
are available with
DHL DOMESTIC EXPRESS 10:30.
• For tracking your shipment choose either the intranet, e-mail, SMS
or telephone, giving you peace of mind and a quick answer for your
customers or colleagues.
DHL DOMESTIC EXPRESS 12:00
DHL Express
DHL Express
Products and Services
− Same Day Products
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 10:30
Express door-to-door domestic delivery of documents, parcels and
pallets by 12:00 hrs on the next possible business day.
− Time Definite
Import Products
− Domestic Products
− Other Products and
Optional Services
DHL DOMESTIC EXPRESS 18.00
A choice of speed to match your business.
− Time Definite Products
− Day Definite Products
DHL DOMESTIC EXPRESS 12:00
• Priority shipment handling
• Shipments up to 250 kg
• The convenience of using your
familiar Express provider
• Simple, up-front pricing
• Money-back guarantee*
* DHL’s Terms and Conditions apply
DHL DOMESTIC EXPRESS 12:00
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 10:30
DHL DOMESTIC EXPRESS 12:00
DHL DOMESTIC EXPRESS 18.00
An easy answer to the fast pace of business.
A pre 12:00 noon delivery assures your customer that they will receive
your shipment in time for that important meeting in the afternoon.
• Ideal for your time-critical domestic shipments – DHL Express serves
more business centers by 12:00 noon than any other Express provider.
• Pre-scheduled collections can be arranged for high volume shipping requirements.
• Late pickups are also available to extend the working day shipment.
• Saturday delivery, packaging, insurance and other optional services are available
with DHL DOMESTIC EXPRESS 12:00.
• For tracking your shipment choose either the intranet, e-mail, SMS or telephone,
giving you peace of mind and a quick answer for your customers or colleagues.
DHL DOMESTIC EXPRESS 18:00
DHL Express
DHL Express
Products and Services
− Same Day Products
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 10:30
Express door-to-door pickup and domestic delivery of documents, parcels
and pallets by 18:00 hrs on the next business day to all national destinations.
− Time Definite
Import Products
− Domestic Products
• Standard shipment handling
• Shipments up to 250 kg
• Affordable prices
− Other Products and
Optional Services
DHL DOMESTIC EXPRESS 18.00
Bring more speed to every day.
− Time Definite Products
− Day Definite Products
DHL DOMESTIC EXPRESS 12:00
• Widest geographic coverage
• Optional services available on request
DHL DOMESTIC EXPRESS 18:00
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL DOMESTIC EXPRESS 9:00
DHL DOMESTIC EXPRESS 10:30
DHL DOMESTIC EXPRESS 12:00
DHL DOMESTIC EXPRESS 18.00
The easy choice for doing business tomorrow.
Most shipments are time-sensitive and DHL Express understands what’s
at stake when the clock is ticking. Our popular pre 18:00 hrs service offers
reliable and affordable door-to-door delivery of your business documents
and parcels to any national destination.
• An easy booking process with a Customer Service Advisor
• Easy to understand rate tables and preparation guides
• Late pickups are also available, so you have maximum time to prepare
your shipment.
• Shipment preparation simplified with our online or desktop shipping tools
• Packaging, Saturday delivery, insurance and other optional services are
available with DHL DOMESTIC EXPRESS 18:00.
• For tracking your shipment choose either the intranet, e-mail, SMS
or telephone, giving you peace of mind and a quick answer for your
customers or colleagues.
OTHER PRODUCTS AND OPTIONAL SERVICES
DHL Express
DHL GLOBALMAIL BUSINESS
DHL @HOME
DHL Express
Products and Services
For occasions when the business need is not standard, DHL
Express has a number of specialized Products and Services:
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
DHL GLOBALMAIL BUSINESS
International mail collection and delivery service structured to give you
total convenience for handling business correspondence.
− Day Definite Products
− Domestic Products
OPTIONAL SERVICES
− Other Products and
Optional Services
DHL’s products are complimented by a range of optional customer
services that provide the flexibility to address your specific need.
OPTIONAL SERVICES
DHL GLOBALMAIL BUSINESS
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
DHL GLOBALMAIL BUSINESS
DHL @HOME
Your most convenient way to send international mail.
Scheduled collection of your international mail by DHL Express for
processing by Deutsche Post Global Mail’s specialized mail houses
and dispatching into postal networks around the world.
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
OPTIONAL SERVICES
• One pickup for your express shipments
and mail
• Automated sorting, weighing and franking
• Improve mailroom efficiency
• Simple and convenient
• From 1 kg to 250 kg
DHL GLOBALMAIL BUSINESS
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL GLOBALMAIL BUSINESS
DHL @HOME
OPTIONAL SERVICES
No franking. No sorting. No hassles.
Let DHL pickup your unsorted international mail, together with
your other Express shipments.
• Ideal for all types of mail from important invoices, reminders and
account statements to bulk mail such as mail-shots, catalogues,
annual reports and product information
• Priority mail option to ensure your urgent mail is processed first at
hubs and mail houses.
• Available for paper-based, non-dutiable items such as envelopes,
flat packs and tubes
• An efficient, cost-effective international mail solution
• Weighing and franking of individual pieces of mail and sorting by
format and destination at state-of-the-art facilities around the world
• Free collection together with your DHL Express shipments
• A simple tariff structure paid with a DHL Express account number
• Competitive pricing. Volumes from 1 kg to 250 kg per shipment
• Complete your air waybill and place your mixed mail in the flyer
OPTIONAL SERVICES
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
DHL GLOBALMAIL BUSINESS
DHL @HOME
A growing range of Optional Services
Whatever your needs are, we can offer a wide portfolio of Optional Services
to support the transportation process. Just tell us what you need, and we will
make the task easy.
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
• Insurance
• Packaging options
• Information Services
− Other Products and
Optional Services
OPTIONAL SERVICES
• Payment/Billing Services
• Non-standard pickup and delivery
• Customs Services
• Remote Area Service
• Shipment Preparation Services
• Storage
• etc
OPTIONAL SERVICES
DHL Express
DHL Express
Products and Services
− Same Day Products
− Time Definite Products
− Time Definite
Import Products
− Day Definite Products
− Domestic Products
− Other Products and
Optional Services
DHL GLOBALMAIL BUSINESS
DHL @HOME
OPTIONAL SERVICES
• Insurance:
Additional financial protection based on the value of the shipment.
• Packaging:
From free-of-charge standard flyers and boxes to premium quality
cartons and temperature- controlled packaging solutions.
• Information Services:
Online shipment tracking, proactive delivery notification, advanced
tracking and reporting tools and Trade Automation Service – the industry’s
most comprehensive trade and customs information tool.
• Payment/Billing Services:
Flexible options for billing of transport charges, duties and taxes
amongst different parties.
• Non-standard pickup and delivery:
Saturday pickup and deliveries, remote area deliveries, or special
vehicles for heavy and bulky shipments.
• Customs Services:
An extensive range of supplementary import and export
clearance and handling services.
THANK YOU FOR YOUR ATTENTION