Deutsche Post DHL

Corporate Presentation | Bonn | August 2011

Positioning

Deutsche Post DHL

is the world’s leading mail and logistics services group.

The Deutsche Post and DHL corporate brands represent a one-of-a-kind portfolio of logistics (DHL) and communications (Deutsche Post) services.

The Group provides its customers with both easy to use standardized products as well as innovative and tailored solutions ranging from dialog marketing to industrial supply chains. About 470,000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability. With programs in the areas of climate protection, disaster relief and education, the Group is committed to social responsibility. In 2010, Deutsche Post DHL revenues exceeded € 51 billion.

The postal service for Germany. The logistics company for the world.

Corporate Presentation | Bonn | August 2011 Page 2

Corporate structure: One company with two strong pillars

The postal service for Germany

Corporate Presentation | Bonn | August 2011

The logistics company for the world

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Corporate structure

MAIL Corporate Center Corporate Functions EXPRESS GLOBAL FOR WARDING, FREIGHT SUPPLY CHAIN GLOBAL BUSINESS SERVICES Corporate Presentation | Bonn | August 2011 Page 4

Strategy 2015

Our purpose Our guiding principle Our customer promise

Corporate Presentation | Bonn | August 2011 The postal service for Germany The logistics com pany for the world Respect Results Simplifying Services Sustainable Solutions Page 5

Strategy 2015: Unlocking our potential to become provider, employer and investment of choice

Provider of Choice Investment of Choice

Corporate Presentation | Bonn | August 2011

Employer of Choice

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Successful initiatives

Increase customer loyalty Corporate Presentation | Bonn | August 2011 Employee focus to monitor our potentials for improvements Sustainable and credible engagement in the focus areas of environmental protection (GoGreen), disaster management (GoHelp), education (GoTeach) Page 7

Deutsche Post DHL factors of success

Corporate Finance Strategy

• Maintain BBB+ credit rating • Continuous dividend policy: pay-out ratio of 40 to 60 % of consolidated net profit • Prioritized use of “excess” liquidity • Reduce the overall complexity of financing instruments ⇨

Financial stability and flexibility require appropriate balance sheet structure

• First Choice will drive change in the way Deutsche Post DHL operates its business • The Group is fully committed to create higher customer loyalty and grow business with the customers • To create higher value for customers collaboration of the employees will be fostered Corporate Presentation | Bonn | August 2011 Page 8

Our social responsibility – Focus areas

GoGreen GoHelp GoTeach Protecting the environment Delivering help Local projects Championing education

We support employee volunteering by sponsoring local community projects through the

Living Responsibility Fund

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GoGreen – Protecting the environment

• With our GoGreen program we aim to minimize the impact of our business on the environment.

• GoGreen focuses on the long-term goal to improve our CO 2 -efficiency by 30 % by 2020 (compared to 2007 levels), including our subcontractors.

GoGreen measures:

Regular capture and reporting of Deutsche Post DHL‘s carbon efficiency with Carbon Accounting and Controlling

100 % -10%

Network and capacity optimization

-30%

Modernization of our fleet and using alternative vehicles Energy efficiency improvement in our buildings Mobilization of our employees Cooperation with subcontractors, customers and organizations and offering of green products and solutions Corporate Presentation | Bonn | August 2011 Page 10

GoHelp – Disaster management

Our global presence, logistics network and experience in international relief provide the ideal network for helping people impacted by natural disasters.

Lighthouse projects* 1 Disaster Preparedness GARD

(Get Airports Ready for Disaster)

2 Disaster Response DRT

(DHL Disaster Response Teams)

3 Recovery WHEO

(We Help Each Other) *) additionally: many local projects in disaster response and recovery Corporate Presentation | Bonn | August 2011 Page 11

Go Teach – Championing education

With GoTeach, we help reducing educational inequity and support young individuals to expand their personal development and skills

Championing quality in education and educational system

Partnership with Teach For All

Improving employability of young people

Partnership with SOS Children‘s Villages GoTeach

Corporate Presentation | Bonn | August 2011

Scholarship program for employee children

UPstairs

Pursuing higher levels of education of employees‘ children Page 12

Corporate division EXPRESS (I)

DHL Express

• Express courier services using ground and air transport for companies and private customers alike • Widest reach in the industry, with own network covering more than 220 countries and territories in Europe, Americas, Asia/Pacific, and the EEMEA region (Eastern Europe, the Middle East, and Africa); and with a choice of transit times in each market • Core business: Time Definite International transports • Progressively more focused on industry-specific solutions, among others for Technology, Life Sciences, Consumer goods and Automotive sectors Corporate Presentation | Bonn | August 2011 Page 13

Corporate division EXPRESS (II)

DHL Express

• More than 220 countries and territories served • Approx. 100,000 employees worldwide • Approx. 2.5 million customers • 3 global DHL Air Hubs: Leipzig, Hong Kong, Cincinnati • Approx. 4,000 facilities worldwide • Approx. 32,000 vehicles • 4 global QCC: Global Quality Control Centers are located in Bonn, Leipzig, Singapore, Cincinnati – Key functions: Real Time Shipment Management and Crisis Command Center • Connecting more than 500 airports around the world • Approx. 250 dedicated aircraft Corporate Presentation | Bonn | August 2011 Page 14