Transcript Manager-as-Mediator Seminar executive overview

Title
© 1999 by Dana Mediation Institute, Inc.
© 1999 by Dana Mediation Institute, Inc.
Executive overview . . .
The
Manager-as-Mediator
Seminar ™
Helping good employees do good work together
© 1999 by Dana Mediation Institute, Inc.
What
You have questions?
Who
Why
Learnings
Topics
Benefits
Presenter
MTI
• What is Managerial Mediation?
• Who should learn it?
• Why is it important?
• What are the learning objectives?
• What is the topic outline?
• How will my organization benefit?
• Who is the presenter?
• What is the Mediation Training Institute?
© 1999 by Dana Mediation Institute, Inc.
What
What is Managerial Mediation?
Who
Why
Learnings
Topics
Benefits
Presenter
MTI
• A communication tool - no new skills are needed
• Simple mediation
• assumes no prior training
• assumes no professional interest in mediation
• A way to help employees work together - when
performance problems are relational, not individual
• A core management competency
• A key element in the strategic management of
organizational conflict
© 1999 by Dana Mediation Institute, Inc.
What
Who should learn it?
Who
Why
Learnings
Topics
Benefits
Presenter
MTI
Managerial Mediation is a way to handle communication
problems and personality clashes, appropriate for:
•
•
•
•
•
Managers
Supervisors
Team leaders
Human resources professionals
Employee relations professionals
. . . everyone who is responsible for the work of others
© 1999 by Dana Mediation Institute, Inc.
What
Why is it important?
Who
Why
Learnings
• Because conflict costs money
• Because conflict incurs risk
Topics
Benefits
• Because conflict degrades decision quality
Presenter
MTI
© 1999 by Dana Mediation Institute, Inc.
What
Why is it important?
Who
Some ways that conflict costs money:
• Wasted time
Learnings • Loss of skilled employees
• Restructuring
Topics
• Sabotage/theft/damage
Benefits
• Lowered job motivation
Presenter • Lost work time
• Health costs
MTI
Why
Measure the financial cost of conflict in your organization
© 1999 by Dana Mediation Institute, Inc.
What
Why is it important?
Who
Why
Some ways that submerged conflict incurs risk:
Learnings
• Workplace violence
Topics
• Retaliatory law suits
Benefits
• Labor strikes
Presenter
• Vandalism
MTI
• Frivolous whistle-blowing
© 1999 by Dana Mediation Institute, Inc.
What
Why is it important?
Who
Two ways that conflict degrades decisions:
• Every solo decision-maker requires information
Learnings
from others to make the best decision. When
information providers are in conflict with the
Topics
decision-maker, the information supplied is
Benefits
inevitably distorted.
Presenter
• When two or more people share responsibility for a
MTI
decision, conflict between them causes decisions to
result from their power contest, rather than on their
objective judgement of what is best for the company.
Why
© 1999 by Dana Mediation Institute, Inc.
What
What are the learning objectives?
Who
Each learner will be able to:
• Determine when problems can best be resolved
Learnings
by Managerial Mediation
Topics
• Prepare the best context for a mediation
Why
Benefits
Presenter
MTI
meeting
• Perform the three Primary Tasks of the
Manager-as-Mediator
• Negotiate agreements that prevent recurrence
of the conflict
© 1999 by Dana Mediation Institute, Inc.
What
What is the topic outline?
Who
• When Managerial Mediation works, and when it won't
Why
• Preliminary meetings with employees: The surprising
Learnings
purpose of “getting the facts”
• Managing the context: Mostly common sense, but
Topics
vitally important and often overlooked
Benefits
• The three tasks of the Manager-as-Mediator made
simple and practical
Presenter
• Contracting for agreement: Making deals that stick
MTI
• Video demonstration: How to mediate as a manager or
team leader
• Practice by learners: Constructive, guided feedback to
build practical skills
© 1999 by Dana Mediation Institute, Inc.
What
How will my organization benefit?
Who
Why
Learnings
Topics
Benefits
Presenter
MTI
Strategic goals . . .
• Cost reduction
• Risk control
• Decision quality improvement
Are achieved by . . .
• Improving productivity and performance through
better communication, teamwork, and problemsolving
• Raising job satisfaction, motivation, and quality of
work life
• Increasing efficient use of time
• Enhancing effectiveness of delegation and
acceptance of tasks
© 1999 by Dana Mediation Institute, Inc.
What
Who is the presenter?
Who
Why
Your presenter . . .
Learnings • is a Certified Trainer of the Manager as Mediator
Seminar ™
Topics
• has been personally trained by Dr. Daniel Dana, the
Benefits
originator of Managerial Mediation
Presenter
• is authorized by the Mediation Training Institute
MTI
International to customize and present this seminar
for your organization.
© 1999 by Dana Mediation Institute, Inc.
What
Who
What is the
Mediation Training Institute?
Why
Learnings The Mediation Training Institute International was
founded in 1985 to deliver simple, practical workplace
Topics
mediation skills to organizations.
Benefits
Today MTI consists of a global network of Certified
Presenter Trainers of Managerial Mediation and Self Mediation
who share the insight that everyday use of mediation
MTI
tools results in reduced cost, greater productivity,
increased profitability, and improved quality of work
life.
© 1999 by Dana Mediation Institute, Inc.
Contact
Pat Q. Sample
Certified Consultant in Workplace Mediation
Telephone: 555-123-4567
E-mail: [email protected]
Bio: www.mediationworks.com/mti/ct/sample.htm
© 1999 by Dana Mediation Institute, Inc.