Transcript Self-as-Mediator Seminar executive overview

Title
© 1999 by Dana Mediation Institute, Inc.
© 1999 by Dana Mediation Institute, Inc.
Executive overview . . .
The
Self-as-Mediator
Seminar ™
Getting others to work with you, not against you
© 1999 by Dana Mediation Institute, Inc.
What
You have questions?
Who
Why
Learnings
Topics
Benefits
Presenter
MTI
• What is Self Mediation?
• Who should learn it?
• Why is it important?
• What are the learning objectives?
• What is the topic outline?
• How will my organization benefit?
• Who is the presenter?
• What is the Mediation Training Institute?
© 1999 by Dana Mediation Institute, Inc.
What
What is Self Mediation?
Who
Why
Learnings
Topics
Benefits
Presenter
MTI
• A communication tool - no new skills are needed
• Mediation without a third-party - the initiator wears
two hats: negotiator and mediator
• A way to get others to work with you, not against you,
even “difficult people”
• A core competency
• A life skill
• A key element in the strategic management of
organizational conflict
© 1999 by Dana Mediation Institute, Inc.
What
Who should learn it?
Who
Why
Learnings
Topics
Benefits
Presenter
Self Mediation is a way to have a business meeting
about a business problem with one’s:
• co-workers and team mates
• supervising manager
• direct reporting staff
• and anyone else who does interdependent tasks
MTI
So, every employee at every level should learn it.
© 1999 by Dana Mediation Institute, Inc.
What
Why is it important?
Who
Why
Learnings
• Because conflict costs money
• Because conflict incurs risk
Topics
Benefits
• Because conflict degrades decision quality
Presenter
MTI
© 1999 by Dana Mediation Institute, Inc.
What
Why is it important?
Who
Why
Learnings
Topics
Benefits
Presenter
MTI
Some ways that conflict costs money:
• Wasted time
• Loss of skilled employees
• Restructuring
• Sabotage/theft/damage
• Lowered job motivation
• Lost work time
• Health costs
Measure the financial cost of conflict in your organization
© 1999 by Dana Mediation Institute, Inc.
What
Why is it important?
Who
Why
Some ways that submerged conflict incurs risk:
Learnings
• Workplace violence
Topics
• Retaliatory law suits
Benefits
• Labor strikes
Presenter
• Vandalism
MTI
• Frivolous whistle-blowing
© 1999 by Dana Mediation Institute, Inc.
What
Why is it important?
Who
Why
Learnings
Topics
Benefits
Presenter
MTI
Two ways that conflict degrades decisions:
• Every solo decision-maker requires information
from others to make the best decision. When
information providers are in conflict with the
decision-maker, the information supplied is
inevitably distorted.
• When two or more people share responsibility for a
decision, conflict between them causes decisions to
result from their power contest, rather than on their
objective judgement of what is best for the company.
© 1999 by Dana Mediation Institute, Inc.
What
What are the learning objectives?
Who
Each learner will be able to:
• Initiate dialogue to solve a workplace conflict
Learnings
• Remove seeds of failure from the meeting’s
Topics
environment
• Use two mediation tasks that shift dialogue from
Benefits
“me-against-you” to “us-against-the-problem”
Presenter
• Negotiate agreements that prevent recurrence of
MTI
the conflict
Why
© 1999 by Dana Mediation Institute, Inc.
What
What is the topic outline?
Who
Why
Learnings
Topics
Benefits
Presenter
MTI
• Live demo: How conflict erodes job performance
• Measuring the dollar cost of conflict
• Self Mediation — skill practice of each step:
STEP 1: Find a time to talk Why 95% of conflicts stay
unsolved, and how to reverse this ratio
STEP 2: Plan the context The nuts-and-bolts about whereand-when to talk
STEP 3: Talk it out Two simple tools for getting from “meagainst-you” to “us-against-the-problem”
STEP 4: Make a deal The three obvious (but usually
overlooked) criteria for making deals that work
• Why this simple tool is so effective (90% success rate)
• Putting Self Mediation to work in your specific job
© 1999 by Dana Mediation Institute, Inc.
What
How will my organization benefit?
Who
Why
Learnings
Topics
Benefits
Presenter
MTI
Strategic goals . . .
• Cost reduction
• Risk control
• Decision quality improvement
Are achieved by . . .
• Improving productivity and performance through
better communication, teamwork, and problemsolving
• Raising job satisfaction, motivation, and quality of
work life
• Increasing efficient use of time
• Enhancing effectiveness of delegation and
acceptance of tasks
© 1999 by Dana Mediation Institute, Inc.
What
Who is the presenter?
Who
Why
Your presenter . . .
Learnings • is a Certified Trainer of the Self-as-Mediator
Seminar ™
Topics
• has been personally trained by Dr. Daniel Dana, the
Benefits
originator of Self Mediation
Presenter
• is authorized by the Mediation Training Institute
MTI
International to customize and present this seminar
for your organization.
© 1999 by Dana Mediation Institute, Inc.
What
Who
What is the
Mediation Training Institute?
Why
Learnings The Mediation Training Institute International was
founded in 1985 to deliver simple, practical workplace
Topics
mediation skills to organizations.
Benefits
Today MTI consists of a global network of Certified
Presenter Trainers of Managerial Mediation and Self Mediation
who share the insight that everyday use of mediation
MTI
tools results in reduced cost, greater productivity,
increased profitability, and improved quality of work
life.
© 1999 by Dana Mediation Institute, Inc.
Contact
Pat Q. Sample
Certified Consultant in Workplace Mediation
Telephone: 555-123-4567
E-mail: [email protected]
Bio: www.mediationworks.com/mti/ct/sample.htm
© 1999 by Dana Mediation Institute, Inc.