Transcript UJ ALUMNI CONSORTIUM - Council on Higher Education

University
of the
Western Cape
HEQC /Finnish Project
20-21 October 2008
Vincent Morta
Quality Manager
UNIVERSITY OF THE WESTERN
CAPE
New Life Science Complex
The HEQC/Fin(n)ish
Project at UWC
HEQC Finnish Project:
Purpose
• To prepare the University for the HEQC
audit: September 2007. (P1) 2006/7
• To validate our current IQMS system in
terms of what is expected and to make
the required adjustments. (2006to March
2007)
• Appoint a Project Manager & Institutional
Researcher.
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HEQC Finnish Project:
Purpose
Diagnostic Analysis on Programme Reviews
Create and interactive Internal Quality
Management System to support our SEMS system
& other QA events. P3 (2008/9)
The further improvement challenge will then be:
Addressing the additional gaps and any
implementation weaknesses identified during the
2007Audit.
HEQC Finnish Project (1)
• The HEQC audit was successfully conducted in
September 2007.
• The first draft of the HEQC panel feedback to
UWC was received on 27 May 2008.
• The institutional response to the draft report
was submitted to the HEQC on 4 August 2008.
• Final Report received on 8 October 2008 for
institutional engagement.
• Improvement Plan: March 2009
HEQC Finnish Project (1)
Outcomes
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7 commendations
20 Recommendations
Recommendations accepted in principle. However
Concerns expressed:
Inadequate triangulation.
Inappropriate paradigms
Inaccurate absolute statements and recognition of
current reality in various areas
HEQC Finnish Project
Outcomes
• Recommendations for consideration
Need Strategies to:
• Link mission to quality.
Debate of what quality actually means to provide
institutional expression at all levels.
Different notions & tensions
(Sense-making our own)
• New pedagogical approaches ito our richness of
experience in this area and use it to develop new
T& L strategies
• Monitoring of Teaching and Learning Plan at all
levels (IOP)
HEQC Finnish Project(1)
Outcomes
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On our Internal Quality Management System:
Quality Policy(2007)
The institution has a clear sense of areas in which quality
needs to be monitored.(p26)
Interviews with different layers of staff found
that
– ..UWC has working IQMS sufficiently generalized,
understood and consistently applied at Faculty and
departmental processes. The QA system has a positive
effect on its core functions and recognizes the role of
the QA office in this regard. (p26):….
Refer to recommendations
HEQC Finnish Project (2)
Programme Reviews
Research on PR concluded in 2005 to 2006.
Focused Areas:
• Institutional arrangements.
• Distinct nature of programme reviews.
• Ownership of the process.
• Reporting and support to resource the
recommendations of the panel.
• Synchronizing current Academic and
Programme reviews
• Professional Board Reviews.
HEQC Finnish Project (2)
Outcomes
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HEQC audit remarks on Programme Reviews.
Clear procedures are in place to achieve a
number of outcomes as defined in its
policy.(p38)
•
It recommends that we also focus on the
quality and effectiveness of the teaching and
learning and assessment strategies. (p40)
HEQC Finnish Project (2)
Outcomes
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The research findings have implications at
different institutional levels, from the
relationship between structures and the
synergies between different processes to
supporting faculty members as reflective
practitioners.
Specific recommendations for consideration to
change policy and current practices are
underway :Some of the research findings have
fed into current Programme Reviews (2008).
Student Enrolment Management System
SEMS and Interactive IQMS
Progress
OVERVIEWOVERVIEW
OF ADMINISTRATIVE
PROJECTS
OF REGISTRAR’S KEY AREAS OF
RESPONSIBILITY
(SEMS)
ACADEMIC
PROGRAM
NEW
PROGRAMS
MODULARISED
QUALIFICATIONS
DATA BASE
SUBSIDY-BEARING
PROGRAMS
SAQA, HEQC
CHE
SAP, SENATE
ACADEMIC
PLANNING
UNIT
Articulation
(access via RPL)
TIMETABLIN
G
NON-SUBSIDISED
REGULATORY
ADMINISTRATIVE
FRAMEWORK (RAF)
STUDENT
ENROLMENT
SASI
MARKETING
RECRUITMENT
ADVISING
APPLICATIONS **
SELECTION **
REGISTRATION **
BILLING
PROMOTIONS**
GRADUATION **
PROGRAMS/
SHORT COURSES
MAS
STUDENT
DOCUMENT
MANAGEME
NT
RECORD AND
ENFORCE EXISTING
ACTS & STATUTES,
POLICIES,
PROCEDURES,
REGULATIONS,
RULES
GOVERNANCE:
COUNCIL
SENATE
IF
COMMITTEE
DOCUMENT
MAN
SYSTEM
(CDMS)
DEVELOP NEW
ACADEMIC RULES
AND POLICIES
WHERE
NECESSARY
TRACKIN
G SYSTEM
DISSEMINATION OF ADMINISTRATIVE INFORMATION
CALL/
CONTACT
CENTRE
COMPLETED
IN PROGRESS



PUBLICATIONS (Yearbook, Calendar, Prospectus, etc)
WEBSITE AND INTRANET
ACCESS TO INFORMATION
STUDENT/
STAFF
PORTALS
SEMS PROGRAMME FACILITATES PROCESS AND
DATA INTEGRATION
Organization and Process
(back-end)
Contact centre
(front-end)
(SEMS, ACADEMIC PROGRAM, MAS, CDMS,
DOC MAN, ABACUS, etc.)
Student Portals
(front-end)
Broad Internal Quality System for UWC
(adaptive to continuously seek improvement)
UWC Goal
Self -Accreditation
HEQC
Audit
HEQC
Programme
Accreditation
Professional. Boards
1
Strategic Alignment of
Executive lines such as
Academic Departments
Human Resources
Marketing/ Recruitment
Student Administration
Finance
ITS
Institutional Planning
Tech Services
Safety & Security
Student Development
Public Affairs
Special Support Units
and
needs to be validated on
a regular basis.
Institutional Operating Plan focus on
broad improvement issues as per UWC. s mission
strategic objectives, 0ur approach to quality and
values we strive for
3
Departmental reviews
Purpose: Focus on operational review with emphasis
on Management Leadership Staffing, Research
development, workloads, collaboration, services and
values: Improvements and Key Processes.
Feeds into
2a
Programme Review focus on Strategic Alignment,
of content, Teaching and Learning, Assessment,
Moderation, Impact , Monitoring and Student feedback
(Community service )
Academic departments only
Annual reports: Each unit to focus and reflect on its
Contributions of strategic alignment and values to show
continuous improvement within its specific
specialized area of operation. (Could include external
auditing)
Serves a primary source for all
Departmental and other Reviews
2
Review and annual reports of academic departments to Senate.
Support departments to Senior Management
Vincent Morta
Challenges
•
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Further enhance and refine our IQMS at all levels.
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Improve our T & L strategies (integrate with new
IOP 2010 to 2014)
Follow-through on recommendations made at the
Leadership Workshop (All) on the IOP held on 1-2
September 2008
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Need strategies on how to make what we already
have in place more effective.
Challenges Continued
• Strengthen our new T & L Unit. ( T& L strategies via
research;
• to identify and deepen understanding of nature and
extent of barriers to student success and ‘best’
teaching and learning practices across the institution
and implement pilot interventions based on evidence
obtained
• Senate Teaching & learning Committee (new)
• Enhance Programme Review procedures.
• Further streamline administrative processes via SEMS
Finally
• UWC wishes to thank and express its appreciation to
the HEQC/Finnish funders for the capacity
development project that contributed to the
enhancement of our IQMS. To Dr H Du Toit, for his
commitment, support, understanding and patience as
Project Manager.
• Without a doubt,this project has been successful
• Thank you to the Quality fraternity present fpr their
support.