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www.teamia.com
Business Problem

 Budgets are being cut
 Work load is increasing
 Current systems are lacking features
 Outdated platforms
 Inefficient business process
Solution(s)

 Increase Efficiency
 Effective use of technology
 New technology
 Upgrade or modification to
existing systems
 Re-engineer business
processes
 Past
Changing World

 Mainframe application that lasted 20+ years
 Programming skills and tools were static
 Present




Distributed architectures, ESBs, Virtualization
Internet, GPS, mobile devices/smart phones
.NET, Java, Python, Erlang, Boo, DSL, Ruby
Programming skills and tools change rapidly
 Future - ??
How?

 Can you do it by yourself?
 Should you?
 Different Skills are needed to maintain a system
compared to
 Re-engineering business processing
 Developing custom applications
 Installing, configuring and customizing COTS or MOTS
 If not then how can we reach a solution?
Partnership

 Hire expertise through
partnership(s) that have the
knowledge and experience
that you need
 Let that partner guide you
 Formulate a team consisting
of agency resources and
partner resources that take
ownership and shared
responsibility in the outcome
of the project
What is a Partner?

 “a person who shares or is associated with another in some
action or endeavor; sharer; associate”
 We are in this together.
 Success or failure is up to us.
 We need to know and trust each other.
 Trust is built through face-to-face communications
 Known expectations/responsibilities
1.
2.
3.
Customer Bill of Rights

Expect analysts to speak your language.
Expect analysts to learn about your business and your objectives for the system.
Expect analysts to structure the requirements information you present into a
software requirements specification.
4. Have developers explain work products.
5. Expect developers to treat you with respect and to maintain a collaborative and
professional attitude.
6. Have analysts present ideas and alternatives both for your requirements and
for implementation.
7. Describe characteristics that will make the product easy and enjoyable to use.
8. Be presented with opportunities to adjust your requirements to permit reuse of
existing software components.
9. Be given good-faith estimates of the costs, impacts, and trade-offs when you
request a change.
10. Receive a system that meets your functional and quality needs, to the extent
that those needs have been communicated to the developers and agreed upon.
Customer
Responsibilities

1.
2.
Educate analysts about your business and define jargon.
Spend the time to provide requirements, clarify them, and iteratively flesh them
out.
3. Be specific and precise about the system’s requirements.
4. Make timely decisions when requested to do so.
5. Respect developers’ assessments of cost and feasibility.
6. Set priorities for individual requirements, system features, or use cases.
7. Review documents and prototypes.
8. Promptly communicate changes to the product’s requirements.
9. Follow a defined change control process. (This is often the development
partners process)
10. Respect the engineering processes the partner uses.
Who?

 Who should you chose as a
partner?
 Trust
 Expertise
Expertise

 Not created equal
 Software development
companies
 Software products
 Software Development Life
Cycles (SDLC)
 Project Management
methodologies
 PEOPLE
Assessing Company
Expertise?

 Not much different than hiring an employee
 Resume – Proven track record
 References
 Approach
 What do they bring with them?
 Existing tools or products
 Experience in the specific realm of the project
 Knowledge of tools, frameworks or products that help
solve the problem
Expertise - Continuity

 A single prime partner leading the project
 Partner should be able to provide skills for a project
from inception through post production support
 Project management, software architecture,
infrastructure architecture, business analysis, design,
development, testing (all levels), installation and
support.
 Continuity is critical
Cost?

 Cost is not the most significant factor in determining
a partnership.
 Total Cost of Ownership (TCO) is much more
important than the initial cost:
 Purchased/licensing costs
 Initial implementation costs
 Ongoing maintenance and system usage costs
including agency employee costs
 Infrastructure (hardware, power, network)
How to Reduce Costs?

 Do less work
 Work more efficiently
 Pay less per unit of
work
Do less work

 Options for reducing work
 Reduce features of application
based on priority and
severity. Possibly a phased
approach
 Reduce artifacts/deliverables.
 Customer can take on more
responsibilities
 DO IT RIGHT. The most
expensive work is rework.
Efficiency

 Use the right person for the
job. Huge difference in
efficiency between people.
 Better tools
 Timely decisions and feedback
 Resource Retention. Turnover
of key resources is very
expensive.
Pay less per unit of work

 Only works if comparing
apples-to-apples.
 ie. If rate on Person A drops,
cost will drop. But replace
Person A with Person B cost
might drop or rise depending
upon the individuals.
 Be careful not to look at rates
only. You might get what you
pay for.
Business Problems

 Budgets are being cut
 Work load is increasing
 Current systems are lacking
features
 Outdated platforms
 Inefficient business process
Solution

 A Trusted partner that has the expertise, proven
experience, people and tools to guide the team
through the process.
TEAM ia

 Industry leader in Document Imaging, Document
Management and business process workflows
 EMC Strategic partner offering storage and
virtualization solutions
 Long history of delivering customer focused
software solutions to business problems
 Locally owned and operated
TEAM ia Expertise

 TEAM ia has add key
staff to help grow in
the application
development domain
 TEAM ia provides
expertise in all areas
of SDLC
TEAM ia Tools

 Besides the suite of
licensed tools owned
and licensed by TEAM
ia, also provide a full
suite of the other “Tools
of the Trade”
Questions & Comments

 Questions or Comments?
Thank You!

www.teamia.com