Transcript Benefits of Empathetic Listening

PowerPoint Summary of:
Empathetic Listening
Copyright © 2006-2007 The Beyond Intractability Project
Beyond Intractability is a Registered Trademark of the University of Colorado
PowerPoint Summary of:
Empathetic Listening
Slide 2:
Empathetic Listening…
is a way of listening and responding to
another person that improves mutual
understanding and trust.
Benefits of Empathetic Listening:
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Builds trust and respect
Allows for emotional release
Reduces tensions
Uncovers “hidden” information
Creates a safe environment
Helps clarify parties’ thoughts
Aids understanding of context
PowerPoint Summary of:
Empathetic Listening
Slide 3:
How to Listen Empathetically
• Actively attempt to understand the Other’s
point of view
• Take in information without passing
judgment
• Acknowledge the speaker
• Model empathetic practices
• Create a trusting environment
• Allow the expression of emotion and sharing
of problems
PowerPoint Summary of:
Empathetic Listening
Slide 4:
Specific things to DO:
• Be attentive
• Be interested
• Be alert
• Create a positive atmosphere
• Allow the Other to bounce ideas off of you
• Indicate you are listening
• Reflect your understanding back to the
speaker
PowerPoint Summary of:
Empathetic Listening
Slide 5:
Specific things to Avoid
DON’T:
• Change the subject
• Discount the speakers’ feelings
• Let the speaker “hook” you into an
emotional exchange
• Interrupt
• Give advice
• Interrogate