Transcript Amdocs: A Place to Grow - New Employee Presentation

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
Amdocs: A Place to Grow
New Employee Presentation
Fiscal Year 2011
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Welcome
Welcome and Congratulations on your new
career with Amdocs – we look forward to
partnering with you!
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Market Leader
Amdocs is the market leader in customer experience
systems innovation. The company combines business
and operational support systems, service delivery platforms,
proven services, and deep industry expertise to enable
service providers and their customers to do more in the
connected world. Amdocs’ offerings help service providers
explore new business models, differentiate through
personalized customer experiences, and streamline
operations.
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Amdocs Strategy
Do more in the Connected World
CES 8 builds on Amdocs’ market leadership in customer experience systems innovation, delivering the
most advanced business and operational support systems, service delivery platforms, proven services, and
deep communications expertise to enable service providers and their customers to do more in the
connected world. Amdocs’CES 8 helps service providers explore new business models, differentiate
through personalized customer experiences, and streamline operations.
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Expand Quicker
Drive Experience
Run Leaner
Realizing the connected life
opportunity
Differentiating through a unique, realtime customer experience
Embracing lean and agile
operations
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Stability
Reduced Risk for our Customers
 Market Leader
#1 provider of software & services to communication service providers
 Strong revenue growth and operating margins
$2.98 B revenue*
$385 M operating income*
More than 18,500 employees
 Strong position for ongoing investment
Excellent cash and short term investment position
$1.43 B*
 Global Presence
60% North America, 30% Europe, 10% ROW (Revenue)
More than 18,500 employees and customers in over 60 countries
Development & support centers: Brazil, Canada, China, Cyprus, Czech Republic, India,
Ireland, Israel, Japan, USA, and the UK
*2010 FY ending September 30, 2010
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Amdocs History
Highly-focused Successful Business Strategy
2005
Acquire DST INNOVIS,
& Enter Broadband
Cable & Satellite Market
2001
Acquire Clarify
& Enter CRM Market
2005
Acquire Longshine
IT Co. LTD. & Enter
Chinese Market
1998
IPO (NYSE:DOX)
2009
2007
Acquire SigValue
Expansion into
Growth Markets
Acquire jNetX &
Expand Leadership in
the Service Delivery
Platform Market
1982
2010
1982
Founded – Focus
on Directory
Publishing
Systems
2004
Acquire XACCT &
Enter Mediation Market
1999
Acquire ITDS &
Enter Managed
Services Market
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2006
Acquire Qpass Inc.,
& Enter Digital
Commerce Market
2006
Acquire Cramer
Systems Group Limited
& Enter OSS Market
2008
Acquire ChangingWorlds
& Expand Leadership in
Personalization & Portal
Market
2010
Acquire MX Telecom &
expand leadership in
OpenMarket business
2008
Acquire Jacobs Rimell
& Expand Leadership in
Broadband Cable Industry
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Amdocs History
Recent Awards
Demonstrated Leadership
2009
Amdocs Product Support
“Rated Outstanding”
(SSPA 2008)
2008
“Gold” Marketing Innovation
Category for “ORBIT”
(Yellow Pages Association)
ISM Top 15 CRM
Enterprise
Software Award
2009
2009
“Very Strong” Ranking
(Highest)
(Gartner: OSS Market Overview
& Strategic Scorecard for Vendors)
2008
“Very Strong” Ranking
(Highest)
(Gartner: OSS Market Overview
& Strategic Scorecard for Vendors)
A Leader in Global Outsourcing,
Telecommunications Category
(International Association of
Outsourcing Professionals’
Global Outsourcing 100 List,
“Very Strong”
Published by Fortune Magazine) “Very Strong”
Ranking (Highest)
(Gartner: BSS Market Overview
Ranking (Highest)
2009
& Strategic Scorecard for Vendors)
(Gartner: BSS Market Overview
& Strategic Scorecard for Vendors)
2008
2009
CRM Market Award
“Enterprise Suite
CRM Category”
2008
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Amdocs Global Leadership
Partial Customer List
Serving Nearly 90% of the Service Providers
on Fortune Magazines Global 500
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Amdocs Employee Values
Each of us has individual strengths and
weaknesses. By acting together in synergy we
contribute as a whole to our common goal.
New sales are the lifeline of our
company, ensuring longevity
and prosperity for all
stakeholders. We all share this
responsibility.
We strive to maintain a lean
organization, lowering the
total cost of ownership and
providing real value to our
customers.
We are fully committed to true
customer satisfaction and
success, which leads to longlasting partnerships.
We are a people-oriented
business. We
genuinely care for
each other.
We continuously strive for excellence by
“raising the bar” and delivering the
very best to our customers.
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Human Resources
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Vacation
ANNUAL VACATION DAYS
Service with Amdocs Worldwide
Up to 3 years of employment
Completion of 3rd year of employment
Completion of 5th year of employment
Completion of 10th year of employment
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10 days
10 days
15 days
20 days
Job Band Level
2
3
10 days
15 days
15 days
15 days
15 days
15 days
20 days
20 days
Annual vacation is quoted in your offer letter
 Vacation is accrued on a monthly basis
Vacation accrual begins at the time of hire and accrues on a monthly basis
Vacation accrual continues to roll over each year
10 days = 7.5hrs monthly
15 days = 11.3hrs monthly
20 days = 15hrs monthly
 Vacation Balance
Vacation balances are updated end of each month
May be viewed anytime through Employee Self Service – My Benefits
Vacation Balance over 30 days end of September (fiscal year) - cashed out
- Difference is automatically cashed out and provided to you on later paycheck
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4, 5 & 6
20 days
20 days
20 days
20 days
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Vacation Cash Out Policy
Sick Time
 Vacation Cash Out Policy
Cash-out during employment is optional
•
•
•
•
You must maintain at least 10 days in your balance after cash out
Maximum of 20 days and minimum 3 days cash-outs allowed each month
You can only cash-out 1 time per month
Cashout Form is found on the HR Portal
Link to the Vacation Cashout Form
http://amdocsportal/C6/C2/Vacation%20Carry%20Over%20and%20Cash%20O/default.aspx
 Sick Days - for the use of illness or medical purposes
15 days per calendar year – Jan. 1st to Dec. 31st
• Days are prorated based on date of hire for 1st year
• No Roll Over
• No payout of sick days at time of separation
Within the 15 days of sick time, 6 days may be used to care for an immediate family
member (spouse, parent or child) each year
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Holidays
Full-time employees who work at least 30 hours per week are eligible for
9 paid holidays in each calendar year.
Holidays observed are generally as follows. (please note that holidays may vary based on location)
2011 Holidays
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Holiday
Observance Day
New Year's Day
Friday, December 31, 2010
Personal "Float" Holiday (1 day)
Hired before April 1st for first year employment
Any one day of your choice
Must be used a whole day
Memorial Day
Monday, May 30, 2011
Independence Day
Monday, July 4, 2011
Labor Day
Monday, September 5, 2011
Thanksgiving Day
Thursday, November 24, 2011
Day after Thanksgiving
Friday, November 25, 2011
1st Christmas Holiday
Friday, December 23, 2011
2nd Christmas Holiday
Monday, December 26, 2011
New Year's Day (2012)
Monday, January 2, 2012
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Additional HR Programs
Employee Referral Program
 Bonus for technical hires for entry level and up to VP
Personal Events Recognition
Marriages
 5 days special vacation
Separate from annual vacation accrual
May be used up to 6 months after wedding date
 Gift Check for $125
Request gift check after wedding date with online forms on Portal
Payment will be separate deposit on the following payroll cycle
Births and Adoptions
 2 days special vacation – fathers only
Separate from annual vacation accrual
Should be used at time of birth
 Gift Check for $90
Request gift check after date of birth with online forms on Portal
Payment will be separate deposit on the following payroll cycle
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Miscellaneous
Paychecks
 Paid semi-monthly on the 15th and last day of each month. If these days
fall on a weekend or holiday you are paid the business day prior.
 Can be direct deposited into multiple accounts.
Dress Code
 Dress code will vary by customer site and location.
 Please confirm the dress code for your site with your manager.
Work Hours
 Company standard is 40 working hours + 5 hours for lunch = 45/week total
(* this could vary by your site and project)
ID Badges required for entry and visible at all times.
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Ethics Hotline
Harassment Prevention/Fair Treatment Policy
Ethics Hotline
Amdocs offers a theft and fraud hotline to help prevent unethical behavior and ensure a safe work
environment for all its’ employees. This hotline is not intended to be a substitute for speaking directly with
management, but rather is to be used as a secondary resource should an employee wish to report an incident
but prefer to remain anonymous. Examples of such behavior include but are not limited to theft, conflicts of
interest, embezzlement, and fraudulent activity.
For additional information on the Company’s ethical guidelines, please refer to the Code of Business Conduct
policy.
Ethics Website - https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=20173&nav=page1
Ethics Hotline - Dial 888-458-6375 (Toll-free)
Harassment Prevention/Fair Treatment Policy
Amdocs is committed to providing a work environment free of unlawful harassment and intimidation.
Discriminatory or harassing actions because of race, sex, color, age, religion, national origin, disability, or any
other basis prohibited by applicable federal, state, or local law, or for any other unlawful reason, violate this
policy. Amdocs believes treating each other respectfully is essential to maintaining a productive work
environment.
Amdocs will not permit any retaliation or adverse consequences against an employee who complains of
harassment or other employment discrimination.
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Reporting and Complaint Procedure
Open Door Policy
Reporting and Complaint Procedure
Report all incidents to the direct supervisor, who is required to contact the Human Resources Department.
If the employee feels he or she cannot discuss the matter with the direct supervisor, he or she should contact
the higher-level manager or the Human Resources Business Partner.
More information on the Complaint Procedure can be located in the Employee Information Manual.
Link to the Employee Information Manual
http://amdocsportal/C5/C3/US%20Employee%20Information%20Manual/default.aspx
Open Door Policy
Amdocs has an "open door policy.” If you have a job-related problem, question or complaint, you should
discuss it with your supervisor or Human Resources.
If the discussion with your supervisor does not answer your questions or resolve the matter to your
satisfaction, you may then present your complaint, orally or in writing, to the next level of management or
Human Resources.
When the issue personally involves the supervisor or manager with whom you would ordinarily discuss a
problem, you may bypass that individual and proceed to Human Resources without fear of reprisal.
Difficulties in using this open door policy should be brought to the attention of the Human Resources
Department.
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Environmental Health and Safety

To provide a safe and secure environment, encompassing our business, our premises,
our employees and all those we come into contact with.

To provide a safe and healthy workplace by promoting high levels of physical and mental
well-being and preventing occupational illness.

Amdocs is prepared to respond to various emergencies:
Evacuation
Fire
Medical
Security
Utilities
Weather
Amdocs Safety and Security information can be found on the intranet home page
Questions about Safety contact the Facility Supervisor at your location.
or
John P. Mueller
Health, Safety, and Security Supervisor, Americas
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Workplace Technology
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Email Account Information
Amdocs Mailbox
All Amdocs employees receive an Amdocs mailbox
 Two email addresses are created
[email protected]
[email protected]
Employees located at customer sites
 Request an email link setup to combine to customer site email
ex: [email protected]
Open a help desk ticket through Global Support
Amdocs Portal – Global Support – IT- NT & Email – Mailbox Email
Level 4 “forward my email to customer site”
Level 5 “more than 3 months”
CONTINUE – complete questions bottom of form – SUBMIT
http://helpdesk/Pages/Service.aspx?ClassificationId=2433
 Employees B4 & above may not request link due to security
reasons.
 Employees may NOT forward email to other outside addresses
such as [email protected]
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Digipass RSA Token (Secure ID)
Digipass RSA Secure ID Device
Is used to generate a unique password during the authentication
process when accessing the Amdocs network from a remote
location.
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•
The Digipass RSA Secure ID device generates a unique one-time
password each time you enter the associated PIN number.
•
The password is valid for only 30 seconds.
•
If your connection fails or you were unable to enter the password
within 30 seconds, you must generate a new password by
re-entering the 4 digit PIN you received with the device.
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Amdocs Portal
Amdocs Worldwide News – updated daily
LINKS TO:
Human Resources
Employee Self Service
Global Support
Learning Services
Work Hours
Travel – Finance
Industry News
Phonebook …..
How to connect:
Amdocs Offices – click on internet explorer . Portal is home page
Customer Site Locations – connect through “Webgate”
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Portal includes a multitude of
Amdocs products, services
and tools with ongoing new
resources available.
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Webgate Connection
Connect to Webgate via:
http://webgate.amdocs.com
 Open Internet Explorer and go to
Help - About Internet Explorer to
verify that you are running version
6.0 or higher. Please request an
upgrade, if needed.
Choose North America
Enter your Digipass username and
6-digit generated Digipass password.
Click on the Check NT password
link.
Enter your Amdocs NT username
and NT password.
Access any of the other available
links using your Amdocs NT
username and new password.
(ntnet\username)
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Human Resources North America
Process Support & Tools
Links to:
Benefits, Policies, Services, Values,
and much more….
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Human Resources North America
HR Information – Quick Links
HR Information
Response within 24hrs
Business Day
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Employee Self Service
Common Links:
 Update My Details
address, phones, family
status, bank account
 My Benefits
vacation Balance
 In Town Expenses
online expense reporting
Human Resources
HR portal welcome page
Work Hours
timesheet reporting
Online Forms
Learning Services
Some of the functions are only
available on Amdocs
computers.
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Amdocs Learning Services
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IT- Helpdesk and Contacts
Available 24 hours a day, 7 days a week
Many IT services (new PC, DISA account, software request, etc.) may also be
requested by submitting an Amdocs IT form via online forms.
•You will be requested to provide your Amdocs Employee ID # and
project billing code when calling the Amdocs Help Desk.
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Work Hours
(Time Reporting)
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Work Hours System
All amdocs employees record their work hours within the Work
Hours (WH) system.
Using this system, you are able to record your:
• Daily hours present
• Time spent on projects and tasks
• Absence hours
• Vacation time
Using this System, the company is able to:
• Track and maintain integrity of customer invoices
• Manage project work plans and progress
• Analyze employee presence and absence hours
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Accessing the Work Hours "WH" System
Employees accessing the Amdocs network via RAS/VPN/LAN
connection:
• Open Internet Explorer
• Access the amdocs Intranet portal page: http://amdocsportalna
• Click on the Work Hours link
Employees located at a customer site and accessing the amdocs
network via the Amdocs WebGate site:
• Open Internet Explorer and connect to the amdocs WebGate page:
http://webgate.amdocs.com
• Enter your Digipass token username and password
• Click on the WH Reporting system link
• Enter your amdocs NT username, password, and domain
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Work Hour - Time Reporting
Timesheet Reporting
 Opens to your name and id
 TS Reporting - record daily hours
 WH eLearning and User Guides
 Reports
Need Help – “Open here WH ticket”
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Work Hour Time Reporting
Employee name
Presence Hours
> Enter hours present based on
a 24 hour clock.
Reporting & Codes
> Enter your work and/or
absence codes along with the
total number of hours
(manager will provide project’s
reporting code).
Approvals
> Click Save and Approve.
> Enter your NT User Name and
password as your approval.
> Your timesheet will then be
sent to your manager for final
approval
IMPORTANT
COMPLETE and SAVE WEEKLY
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Amdocs Travel
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Travel Arrangements
All Business Expenses
Travel Arrangement
•
Employee submits a completed travel request on-line at least 10 business days prior to travel
commencing.
•
Employees are expected to be flexible in regards to their flight itinerary to maximize potential cost savings.
•
Travelers will receive email with travel itineraries , confirmation information and assigned travel number.
•
The Travel department handles all air, hotel, car and train reservations.
Link to the TRAVEL REQUEST AND TRAVEL EXPENSE REPORTS
http://amdocsportal/C9/C6/Home/default.aspx
All Business Expenses
All expense reports must be in compliance with Company policy, which can be found on the Amdocs Portal.
IN-TOWN EXPENSES – cell phone, mileage, etc.
Complete in-town expense report online through Employee Self Service.
TRAVEL EXPENSES – all travel related expenses relevant to assigned travel number
Complete travel expense report online through TRAVEL REQUEST LINK ABOVE.
Attach all relevant receipts to on-line expense reports.
If need assistance - http://helpdesk/client/centers/others/finance/finance.htm
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Process Support & Tools
Amdocs Finance
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American Express Cards
•Employees are to place all business travel and entertainment expenses (which are reimbursable by
Amdocs) on their American Express Corporate Card.
•To request a Corporate Card, complete the forms located on the St Louis Finance Portal –
http://stlaks1/sites/finance/stl/
•US Employees
•Corporate Credit Card Terms - Review of terms and conditions
•Corporate Card Application
•Non US Citizen Form (complete only if not a US citizens)
•Employee Agreement
•Employee completes forms and sends to manager for approval and signature
•Employee submits completed forms to _NA Credit Cards for processing
•Amdocs does not guarantee an employee will be issued a Corporate Card
•American Express reviews employee’s personal credit history to determine eligibility
•Amdocs does not pay employee’s American Express Corporate Card balances
•It is employee’s responsibility to submit an expense report for reimbursement and pay their Corporate
Card balance on a timely basis
•Amdocs will not reimburse the employee for Membership Rewards Programs
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Routing for Invoices and Expenses
All invoices are to be sent to A/P as follows:
Regular Mail to:
Amdocs (please be SURE to specify the correct legal entity)
P.O. Box 4637
Chesterfield, MO 63006
Or Email to:
[email protected]
All expense reports are to be processed electronically through
Employee Self Service on the Amdocs Portal.
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Accounts Payable contact list
CONTACTS – All inquiries regarding invoices or employee expense reports should
be submitted as follows:
Invoices*
[email protected]
Employee Expenses*
_Finance Helpdesk ([email protected])or by opening a
ticket at http://helpdesk/client/centers/others/Finance/Finance.htm
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HR - Contact Information
Life Cycle Team – HRPS Specialist
Dorit Golan
Laura Menner
Christine Adler
Fax:
314-212-7179
314-212-7203
314-212-7316
314-212-7505
[email protected]
[email protected]
[email protected]
314-212-8318
314-212-7077
314-212-7222
[email protected]
[email protected]
Payroll Team
Daniela Egidi
Amy Hanna
Fax:
Benefits Department
Email
Toll Free:
Fax:
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[email protected]
866-406-8003
314-212-8359
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