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Information Security Level 2 – Sensitive © 2010 – Proprietary Innovation at Amdocs 1 Information Security Level 2 – Sensitive © 2010 – Proprieta “It’s hard doing something new, especially if you haven’t done it before” --Yogi Berra 2 Information Security Level 2 – Sensitive © 2010 – Proprieta Innovation from “employees point of view” 3 Information Security Level 2 – Sensitive © 2010 – Proprieta Global Industry Experience and Expertise Expertise acquired from several synergistic industry segments > Communications Services Providers > Broadband, Cable and Satellite > Directory and Media Companies > Expertise that transcends geographical boundaries – global customers and regional resources 19,000 High Tech Manufacturing and other services companies 4 Information Security Level 2 – Sensitive © 2010 – Proprieta Amdocs History Highly Focused February 2005: OSS Observer Amdocs has the most [billing and mediation] commercial implementations in the North American market today October 2004: Amdocs single largest vender share 24% of billing market June 2005: Amdocs #1 worldwide BSS vender revenue market share Extends market share to 19% October 2005: Amdocs Wins CRM Magazine’s Market Leader Award – “When it comes to telecommunications, Amdocs is second to none. Amdocs is this year's CRM enterprise suite winner. “ 5 Information Security Level 2 – Sensitive © 2010 – Proprieta Trusted Advisor Trusted advisor to the world’s leading service providers for more than 24 years 6 Information Security Level 2 – Sensitive © 2010 – Proprieta Innovation at Amdocs?! > Amdocs has innovation! > > > > > > > Billing CRM eCare Content Fraud ICM Services -> Products & Services > So? Is it innovative company or not? 7 Information Security Level 2 – Sensitive © 2010 – Proprieta Innovation 1st Step: Learning (2006) > Books and Articles > Consultants (Strategos, Paul Slone, IBM, Technion…) > Market: (Comverse, IBM, Intel, Google, SAP, Yahoo, Toyota, TCS…) > Convention and Seminars 8 Information Security Level 2 – Sensitive © 2010 – Proprieta Innovation 2st Step: Management (2006) > Why we need “the other” innovation? > But most important: Defined Plans and $$$… 9 Information Security Level 2 – Sensitive Information of Amdocs © 2010 – Proprieta Why Innovation, Why now? “All great truths begin as blasphemies.” ~ George Bernad Shaw~ 10 Information Security Level 2 – Sensitive © 2010 – Proprieta New Shape of Network Minutes Source: British Telecom 11 Information Security Level 2 – Sensitive © 2010 – Proprieta 12 Information Security Level 2 – Sensitive © 2010 – Proprieta Technology Advances Facilitate Convergence Source: Adventis 13 Information Security Level 2 – Sensitive © 2010 – Proprieta Challengers are Viable Competitors AltNet VoIP Operator Cable & Satellite Provider MVNO Content Player VNO 14 Information Security Level 2 – Sensitive © 2010 – Proprieta The Need to Innovate Innovation “If I had asked people what they wanted, they would have said faster horses” ~ Henry Ford ~ Efficiency Improvements Traditional internal expansions, efficiency improvements and "synergistic" acquisitions are no longer sufficient sources of growth "Venture Catalyst", Donald L. Laurie, 2001 15 Information Security Level 2 – Sensitive © 2010 – Proprieta Innovation Mission Make Innovation a core competence at Amdocs! Innovation will allow Amdocs to continuously reinvent itself, its products, and its services in order to maximize value by unleashing the full potential of all its resources. Innovation will allow Amdocs to thrive with industry changes. 16 Information Security Level 2 – Sensitive © 2010 – Proprieta Step #3: execution!! (and fast) The limits of the possible can only be defined by going beyond them into the impossible Arthur C. Clark 17 Information Security Level 2 – Sensitive © 2010 – Proprieta Proposed Innovation Programs 18 Information Security Level 2 – Sensitive © 2010 – Proprieta Proposed Innovation Programs 19 Information Security Level 2 – Sensitive © 2010 – Proprieta Instill! Principals “Launch, lifting and routine” Jan March June Sep Nov 20 Information Security Level 2 – Sensitive © 2010 – Proprieta Launch! (in 25 days…) > Scheduled world wide January 8 > Activities: > > > > > > > > > > > > Innovation Portal Executive meetings (HR) Email Article in the Portal Chat with CSO Launch Amdocs Innovation Club The campaign (posters and intranet) Ideas Hot line (number should be 6-Idea, 64332) All town halls has slides on innovation “underground” movie Promotion: coffee cups Dov’s quarterlies to include “innovation” 21 Information Security Level 2 – Sensitive © 2010 – Proprieta Lift Activities > Portal improvements: > > > > > > > > > > > > > > > > > > > “ideas 2.0” (rank ideas, idea of the month, The Arena) Innovation tools Short domain Success celebration. RoadShow “Brown Bags” March March “Ugut Shabat” Innovation JAMS “Job posting” Innovation Focus Group Hyde Park March (but more to come) Public Bill Board Innovation course Introduce rewards and recognition plan, change PNP and recruitment Riddles on flight tickets Develop a seminar / workshop (“Sadna”) “Caterpilar” March MBA collaboration March Obstacles are those frightening AmTools March things you see when you take you eyes off the goal, Henry Ford 22 Information Security Level 2 – Sensitive © 2010 – Proprieta Routine > Articles: > Monthly Article Exec Challenge Themes: > Mid Mar: IMS > Mid May: web2.0 >January: Program Launch > Mid Aug: Content >February Innovation club >March – Excel! first success >April – Ascend! >May: Embark! first project launch >June: (hopefully) first customer engagement > Celebrate the success >March – K-logger >April- ? >May- ? 23 Information Security Level 2 – Sensitive © 2010 – Proprieta 24 Information Security Level 2 – Sensitive © 2010 – Proprieta Proposed Innovation Programs 25 Information Security Level 2 – Sensitive © 2010 – Proprieta Excel: innovation Spotlight 26 Information Security Level 2 – Sensitive © 2010 – Proprieta So let’s talk about it… 27 Information Security Level 2 – Sensitive © 2010 – Proprieta So how are programs doing? 28 Information Security Level 2 – Sensitive Information of Amdocs © 2010 – Proprieta Thank You! New ideas pass through three periods: 1) It can't be done. 2) It probably can be done, but it's not worth doing. 3) I knew it was a good idea all along! Arthur C. Clark 29