Transcript IMPROVED CUSTOMER SERVICE: A CHALLENGE

David S. Adegboye, Ph.D.
Professor of Biology
Vice Chancellor for Academic Affairs
& Accreditation Liaison
Southern University at New Orleans
University Conference Presentation
August 13, 2012
Southern University at New Orleans, a public,
historically black university, empowers and
promotes the upward mobility of diverse
populations of traditional and nontraditional
students through quality academic programs
and service to achieve excellence in higher
education.
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Academic Excellence
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Accountability
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Integrity
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Transparency
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Service
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Resiliency

NCATE
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May 2009
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SACSCOC
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December 2011
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CSWE
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February 2012
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AACSB – International
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CAHIIM
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AAFCS
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Quality Enhancement Plan (QEP)
Implementation
Fifth Year Interim Report
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Mandatory
17 Standards
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
CR 2.8
CR 2.10
CS 3.2.8
CS 3.3.1.1
CS 3.4.3
CS 3.4.11
CS 3.11.3
FR 4.1
FR 4.2
FR 4.3
FR 4.4
FR 4.5
FR 4.6
FR 4.7/CS
3.10.3
FR 4.8
FR 4.9
3.13.1
Number of full-time faculty
Student support services
Qualified administrative and academic officers
Institutional effectiveness: educational programs
Admissions policies
Qualified academic program coordinators
Physical facilities
Student achievement
Program curriculum
Publication of policies
Program length
Student complaints
Recruitment materials
Title IV program responsibilities/financial aid
audits
Distance and correspondence education
Definition of credit hours
Policy compliance
Reaffirmation Class of 2020
Description of Activity
Track A
Track B
Institutions receive Notification Letter
from the President of the Commission
on Colleges
October 15, 2014
April 25, 2015
Due date for Fifth-Year Interim Report
September 15, 2015
March 25, 2016
Review by the Commission on Colleges
December 2015
June 2016
INTEGRITY
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Plagiarism
Honesty with data
Grade change
Land-based or online class?
Office hours
Absenteeism
Outside employment
FACULTY
>Core Requirement 2.8
>Comprehensive Standard 3.7.1

Mwalimu Shujaa, Ph.D.
Professor and Dean, College of Education & Human Dev.

Diane Bordenave, Ph.D.
Assistant Professor, CDFS
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Ekwuniru Nwokeji, Ph.D.
Assistant Professor, Criminal Justice
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Jennifer Trombley, MS, ABD
Assistant Professor, Criminal Justice
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LaTanya F. Brittentine, RHIA
Assistant Professor, Health Information Mgt.
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Jay L. Hedgpeth, Ph.D.
Assistant Professor, Social Work
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Jennifer A. O’Sullivan, Ph.D.
Interim Assistant Professor, Business Entrepreneurship