Transcript Desk Phone features

Using Ericsson Phone Features
Analog Phone or Digital Phone
How to Use Phone Features
Features available for all desk phones
• Transfer
• Last Number Redial
• Conference (digital phones)
• Conference (analog phones)
• Directed Call Pickup
• Hold
• Automatic Callback
• Call Forward / Follow Me
Features available only for digital telephones
• Call Diversion
• Pickup Group
• Name Display on LCD screen
• Exclusive Hold
• Speed Dial
(Programmable Buttons)
• Accept Second Call
• Features available only for analog telephones
• Call Park
Follow these steps to transfer a call
on an analog phone.
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Press the R, lightning bolt, or flash button.
Listen for a recall dial tone (three beeps and a dial
tone).
Dial the number to which you want to transfer the call.
Either wait for the first ring or stay on the line to
announce the call.
Hang up the handset.
Note: If the person you're trying to reach is on the line
or doesn’t answer, press the R or lightning bolt, or
flash button once and listen for the recall dial tone.
Press the R, lightning bolt, or flash button again to
return to the caller.
Follow these steps to transfer a call
on a digital phone.
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Press an unlit access button to place the call
on exclusive hold.
Dial the number to which you want to transfer
the call.
Either wait for the first ring, or stay on the line
to announce the call.
Press the transfer button.
Note: If the line you're trying to reach is busy,
press the access button to return to the caller.
Automatically redial the last offcampus number you dialed.
• Lift the handset.
• Press * * *
• The last off-campus number you called will
be automatically redialed.
How to Set Up a Conference Call
(analog phones)
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Establish an initial phone connection.
Call the first person you want to include in the conference call.
Add the second person.
Press the R or Lightning Bolt or Flash button.
Listen for the recall dial tone (three beeps and a dial tone).
Dial the number of the second person.
When the second person answers, press 3.
Listen for the conference tone — a long beep. This beep indicates that the
second person has joined the first person on the conference line.
Note: You may include a maximum of two off-campus calls.
Add additional parties.
Repeat Steps 1 and 2 to include up to a total of eight parties in the
conference call (this includes a maximum of two external calls).
Note: If you call a party whose line is busy or who does not answer:
Cancel the second party by pressing the R or Lightning Bolt or Flash
button once.
Listen for the recall dial tone.
Rejoin the first person or the conference by pressing the R or Lightning
Bolt or Flash button again.
How to Set Up a Conference Call
(digital phones)
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Establish an initial phone connection.
Call the first person you want to include in the conference call.
Add the second person.
Press the available line button. For instance, if you placed the first call on
access 1, press access 2.
On this second line, dial the number of the second person you want to add
to the conference call.
After the second person answers, press 3.
Listen for the conference tone — a long beep. This beep indicates that the
second person has joined the first person on the conference line.
Note: You may include a maximum of two external calls.
Add additional parties.
Repeat Steps 1 and 2 to include up to a total of eight parties to the
conference call (this includes a maximum of two external calls).
Note: If you call a party whose line is busy or who does not answer:
Disconnect by hanging up
Press the line (Access 1 or 2) of the first call to rejoin the first party or the
conference.
Call Pickup
• Follow this procedure to answer another
person's phone at your desk.
• Dial the number of the ringing phone.
• Wait for the busy signal.
• Press 8.
• Note: Directed call pickup will not work if
the ringing phone has a busy diversion.
(You must hear a busy signal to retrieve
the call).
Automatic Callback
• Activate the automatic callback feature.
• When you dial an on-campus number but get a busy
signal, Press 6.
• Note: You must hear a busy signal before you can
activate automatic callback.
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Answer an automatic callback.
Lift the handset when you hear the distinctive callback
ring — 8 fast rings.
After you lift the handset, the telephone will begin to ring
at the number you called originally.
Cancel automatic callback.
Press # 6 # to cancel the automatic callback feature.
Note: Automatic callback cancels itself automatically
after 20 minutes.
How to use Call forward/follow me
• Activate the call-forward / follow-me feature.
• Lift the handset.
• Press * 2 *
• Enter the four-digit extension for the phone number to which you
want to direct calls.
• Press #
• Listen for the pulsating dial tone.
• Replace the handset.
• Note: If a diversion is programmed on your phone, the follow-me
feature will override the diversion and send your calls immediately to
the alternate number. When the call-forward / follow-me feature is
removed, the diversion automatically becomes active again.
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Cancel the follow-me feature.
Lift the handset.
Press # 2 #
Listen for a normal dial tone.
Replace the handset.
How to Use Call Diversion
• Summary: A call diversion re-routes incoming calls to an alternate
phone number or to voice mail. The diversion must be programmed
by the Broughton IRM Department. Use the instructions on this
page after the diversion has been programmed on your desk phone.
How it works: If your phone isn't answered after about four rings
(14 seconds), the call will be diverted to an alternate phone number
or to voice mail.
• To activate:
– Lift the handset.
– Press * 2 1 #
– Listen for an interrupted dial tone
– Replace the handset.
• To cancel:
– Lift the handset.
– Press # 2 1 #
– Listen for a normal dial tone.
– Replace the handset.
How to Use Call Diversion
• Use call diversion's busy feature.
• How it works: If your phone is busy, other incoming
calls will be diverted to the alternate phone number or to
voice mail.
• To activate:
– Lift the handset.
– Press * 2 2 #
– Listen for an interrupted dial tone.
– Replace the handset.
To cancel:
– Lift the handset.
– Press # 2 2 #
– Listen for a normal dial tone.
– Replace the handset.
How to Use Call Diversion
• Use call diversion's no-answer and busy features.
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How it works: The no-answer and busy diversions work together to
divert calls if your phone is either unanswered or busy.
• To activate:
– Lift the handset.
– Press * 2 #
– Listen for an interrupted dial tone.
– Press Clear.
– Press * 2 #
– Listen for an interrupted dial tone.
– Replace the handset.
• To cancel:
– Lift the handset.
– Press # 2 #
– Listen for a normal dial tone.
– Press Clear.
– Press # 2 #
– Listen for a normal dial tone.
– Replace the handset.
How to Use Call Diversion
• Use call diversion's all-calls feature.
• How it works: The all-calls feature diverts all your calls immediately
to the alternate phone number or to voice mail; your phone will not
ring.
• To activate:
– Lift the handset.
– Press * 2 #
– Listen for an interrupted dial tone.
– Replace the handset.
• To cancel:
– Lift the handset.
– Press # 2 #
– Listen for a normal dial tone.
– Replace the handset.
How to Use Pick-Up Group
• Answer a call in the pick-up group.
• Lift the handset and dial 8
• To access the call by speakerphone, dial 8
without lifting the handset.
Phone Model: Ericsson DBC 561
Standard Features
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3 access buttons
Standard dialing keys
Clear button
Message waiting capability
Mute button
Program button
Dial Additional Digits (End-to-End DTMF Calling)
12 programmable buttons
Speaker button
LCD screen (tilts)
Transfer button
Red indicator lights
Volume controls (handset and ringer)
Accept 2nd call
Phone Model: Ericsson DBC 561
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Ring Options Access 1 & 2 can be programmed for any of the adjustable ringing
patterns listed below.
Multiple-Appearance Directory Numbers (MDNS), Hotlines, Intercoms, etc. may be
programmed for different ring options.
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To program:
Press Program function button. (lamp is on; handset is on hook)
Press line button to be programmed. (lamp is on)
Enter one of the following digits (0-6) for desired ring option:
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0 = Silent (flashes only)
1 = Normal ring
2 = Rings after delay
3 = Two ring at half volume (continues to flash)
4 = Two rings at half volume after delay (continues to flash)
5 = Automatic loudspeaker connection (auto answer function button must be activated for
use)
6 = Automatic loudspeaker connection (no function button required)
Press line button being programmed. (lamp is off)
Press Program function button to complete entry. (lamp is off)
To check option:
Press Program function button. (lamp is on)
Press line button, option number appears in display.
Press Program function button to clear display.