Transcript No Slide Title

Statewide Telehealth Services
and
Pre Admissions Clinics
Presented by
Shayne Stenhouse
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Statewide Telehealth Services
Statewide Telehealth Services are a business unit comprised of the
Telehealth Program Area (Clinical and Statewide Services; CaSS)
and InfoOperations (Information Division).
Based in Brisbane, the InfoOperations team provide infrastructure,
purchasing and help desk services. The CaSS Program Area team
are dispersed across the Northern, Central and Southern Zones,
providing clinical telehealth applications, services and projects.
We aim to provide quality, cost effective patient care by using
available technology to connect clinicians, without the need for them
to physically travel to each other.
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Sustainable Integration of
Telehealth
Supporting
Users, Assets
and
Infrastructure
Internal
Business
Processes
Competence &
Confidence
New
Developments,
Strategic Alliances
and
Evaluation
Business
Improvement
and
Integration
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External
Environment
Infrastructure
• 1996 – 2 endpoints
• 2001 – 90 endpoints
• 2008 – over 500
endpoints
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Area of Service
350,000kms²
217,480 miles ²
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Toowoomba ▪
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▪ Brisbane
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Standard Trolley Kit
Feb-06
Jan-06
Dec-05
Nov-05
Oct-05
Sep-05
Aug-05
Jul-05
Jun-05
May-05
Apr-05
Mar-05
Feb-05
Jan-05
Dec-04
Nov-04
Oct-04
Sep-04
Aug-04
Jul-04
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Mar-08
Feb-08
Jan-08
Dec-07
Nov-07
Oct-07
Sep-07
Aug-07
Jul-07
Jun-07
May-07
Apr-07
Mar-07
Feb-07
Jan-07
Dec-06
Nov-06
Oct-06
Sep-06
Aug-06
Jul-06
Jun-06
May-06
Apr-06
Mar-06
Occasions of Service
Occasions of Service - Preadmission Telehealth
60
50
40
30
20
10
0
Risks and Limitations
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Key Performance Indicator 1
Decrease in Patient Travel Subsidy Scheme expenditure
for patients accessing preadmission services.
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Key Performance Indicator 2
Decrease of 70% in patients, eligible for the Telehealth
consults, travelling from rural sites to Toowoomba for their
pre-anaesthetics assessment.
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Key Performance Indicator 3
80% patient satisfaction with the service
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Key Performance Indicator 4
80% clinician satisfaction with the outcomes of the
Telehealth consultations
Clinicians' Perceptions of Quality - Clinical Consultations (n=170)
0.6%
Please rate the quality of
digital images transmitted
for consultation
6.5%
Please rate the audio
quality during this
consultation
Please rate the video
quality during this
consultation
90.0%
3.5%
2.9%
To what degree did this
consultation meet its
purpose?
Poor-Inadequate
Adequate-VeryGood
NR
48.2%
51.2%
95.3%
1.8%
95.3%
2.4%
2.4%
% of Respondents
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Benefits for Queensland Health

Access

Decisions

Communication

Isolation

Training
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Resources for Consumers and
Clinicians …
•
Consumer Booklet
•
Consumer Information Video
•
Staff Education Video
•
Telehealth Training modules
•
Telehealth Help Desk
•
Telehealth Resource Development Officer
•
Monthly training via Video Conference
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Contacting Telehealth
Phone
+61 7 4616 5614
Email
[email protected]
Thanks for your time!
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