Transcript Slide 1

Presented by
LOU PERILLO – Director
DOUGLAS TOPPIN – Deputy Director
Joseph Laub
Interim Chief Information Officer
Department of Information
Technology
Office of Finance and
Administration
SVP Robert Pignatello
DoIT
Department of Information Technology
Two Main Areas
ATSS – Administrative Technology Support Services
ITSS – Instructional Technology Support Services
Main Contact:
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Hours: See DoIT Homepage
Phone: 212-237-8200
E-mail:
[email protected]
Home Page:
http://www.jjay.cuny.edu/doit/
Suggestions & Feedback:
[email protected]
DoIT HOME PAGE
http://www.jjay.cuny.edu/doit
Administrative Technology
Support Services
ATSS
HelpDesk
E-mail
Technical Support
Networking
Telecommunications
Application
Programming
 Client Support Services
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New Department
Services/Notices
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RightAnswers@JohnJay is our Self Service
Knowledgebase for faculty, staff and
students which can be found on the
HelpDesk Homepage. There you will be
able to search for solutions or open
service calls
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Call our HelpDesk and connect to our call
queuing system
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Check for DoIT Service
notices and alerts on our
homepage
Inside John Jay
Faculty and Staff Intranet
• http://inside.jjay.cuny.edu
Gain Access to:
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Resources Center
Announcements
Policies and Procedures
Compendium
Employee Center
John Jay Newsroom, John
Jay in the News
Faculty Notes and the John
Jay Newsletter
Inside John Jay
http://inside.jjay.cuny.edu
HelpDesk & Technical Support
DOUG TOPPIN – Deputy Director, Client Services
FRANK GIUMMO – Supervisor, IT HelpDesk
 7 Technical Support Staff & 6 HelpDesk Agents
 7 day HelpDesk Support
 Support approximately 1000+ administrative
computers and peripherals on campus
 Support 14,000 students and over 2,000 faculty
and staff
 Support hardware, software and network related
problems
 E-mail or call the HelpDesk for
computing problems
 All work orders are logged and you
receive a reference number
DoIT HelpDesk Services
 HelpDesk is the Central Source of Contact
for all requests for Service from the
Department of Information Technology
which includes:
 Computer Hardware, Software, etc.
installation and configuration
support
 E-mail
 Telephone Support
 Internet, Network and Wireless
Access Support
 Classroom Technology Services
 CUNYfirst
Networking
O’NEIL HINDS – Director, Network Manager
 Networking – responsible for the underlying
technological infrastructure of the college
 Wireless Internet Access (Campus
is Wireless)
 Internet Connectivity
 Server Administration
 Network Application Support
 Anti-Spam and Malware
E-mail
• To access e-mail from anywhere
o http://webmail.jjay.cuny.edu/owa
• Reset your password
(PASSWORDS EXPIRE EVERY 90 DAYS)
o http://reset.jjay.cuny.edu
• Email System
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“MS Exchange E-mail for faculty and staff”
MS Outlook is the supported e-mail Client
POP, IMAP and MAPI. Supported protocol
Active Sync supported for Smart phones
Telecommunications
PATRICK (CHICO) ALVAREZ – Manager
 Call the HelpDesk to have your phone
set up and have your name added to
the Directory
 Phone Problems – Call the HelpDesk
 Phone Directory now in E-mail
System
 Telephone brochure – online and can
be found on the DoIT Homepage
Things to Know
In most cases your e-mail address is:
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[email protected]
Password = jj+last 4 digits of ss#
All lowercase
PASSWORDS EXPIRE EVERY 90 DAYS
How do I logon to a computer at John Jay
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Use your e-mail address as your user name
Type in your password
Any problems call or e-mail the HelpDesk
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E-mail:
Call:
[email protected]
extension 8200
If you have an equipment issue in
your Class
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Pickup the Classroom Emergency
Phone to troubleshoot or have a
technician dispatched to the
classroom