Transcript Document
Information Technologies Inc., Information Technologies Inc., A strategic partner Information Technologies Inc., • • • • • • • • • • • • a snapshot management team company fact sheet mission statement major objectives statement offshore outsourcing progression partial list of clients relationship models and engagement process operational excellence our network and infrastructure Advantages @ K-Soft our differentiators Information Technologies Inc., K SOFT Information Technologies Inc., is a US company with a 100% subsidiary in India …. Was founded in 1999 to effectively use offshore in creating value to customers. Predominantly focused on Business Process Outsourcing. Information Technologies Inc., Management Team Leadership At K-Soft, the destiny of the company and its personnel are immersed in one another, resulting in sheer professionalism. A fundamental axiom guides K-Soft in all its technology-driven endeavors – that it is the people who create & operate the technologies, who form the heart of the technology. Ramesh Gangisetti Chairman and Chief Mentor Mrkanda D Fitch Director (Finance & Administration) and Chief Financial Officer Sridevi Gangisetti Vice President (Human Resources) Matt Beyler Director of Sales & Marketing/General Manager Information Technologies Inc., Company Fact Sheet Service Offerings Customer Acquisition, Customer Service, Collections and back-office services. Verticals Education, Energy and Utilities, Retail, Healthcare, Financial Services. Clients eSylvan, PCDI, Econnergy, Shell, HP, Chanel, Multiplan Management Team Ramesh Gangisetti, Sridevi Gangisetti, Mrkanda D Fitch, Matt Beyler. Differentiators US based client management, Domain expertise, partnership model with clients Capacity 24/7 capability. Information Technologies Inc., To be a partner of choice to our clients by providing high quality solutions in the customer care and business process outsourcing areas. To be an employer of choice by providing an exciting and a challenging work environment that encourages innovation and rewards performers. To constantly work towards enhancing shareholder value. Information Technologies Inc., We set our objectives through the lens of our customers.. • Reduce costs – Work with clients to help reduce their cost of operation. • Scalability – Ramp up quickly to meet rapid growth in demand and support organizational growth without increasing the budgets allocated. • Reduce Time-to-Market – Leverage the global delivery model, time differences and offshore operational efficiencies to help clients serve their customers and bring new services to the market. • Extended Team – Work with clients as an extension to their onsite team. • Partner – Work as a true partner with the client as against being a vendor. Information Technologies Inc., Projected savings by 2010… Job Category Number of jobs Revenues* (Billion $) Savings** (Billion $) Management 117,835 5.30 5.30 Business 161,722 5.82 7.12 Architecture 83,237 3.00 3.66 Life sciences 14,478 0.65 0.80 Legal 34,673 1.04 1.39 Art & design 13,846 0.42 0.42 Sales 97,321 2.92 2.92 791,034 20.57 23.73 1,314,146 39.72 45.34 Office (CRM, Back-end, etc.) Total * Revenues earned by firms located in low-cost destination such as India. * Savings for the US firms; computed by Evalueserve. Source: Forrester Information Technologies Inc., Partial list of clients Education eSylvan PCDI Energy & Utilities Econnergy Hi-Tech & Retail HP Channel Force 10 Networks MSDN Healthcare Multiplan Financial services Tri-state Insurance Others World Wildlife Fund Information Technologies Inc., Relationship Models • Program based • Individual program based • Short-term contracts • Shared Client Relationship Manager • Dedicated Processing Center (DPC) • Supports multiple processes • Dedicated Client Relationship Manager • Client commits to volume and revenue • Collaborative Processing Center (CPC) • Supports multiple processes • Dedicated client relationship manager • Client commits to volume and revenue • Client has equity stake in the company Information Technologies Inc., Our Engagement Process Step 1. Identify Need Assessment and Planning Step 2. Training and Transition Step 3. Pilot Program Step 4. Launch Live program Information Technologies Inc., Operational Excellence • Strong QA teams dedicated to every program. QA program tied to client SLAs and every offense committed by the team is categorized and penalized appropriately. • A dedicated Client Relationship Manager (CRM) assigned to every client to ensure the Service Level Agreements (SLA) are met. • Call Center Training includes US and British Culture, Voice and Accent, Language and Pronunciation, Grammar, Process and Product. • Performance Coaches (PC) on every program to improve the below average performers. Information Technologies Inc., Our Network (Florida) (Hyderabad) Nortel Meridien PBX Atlantic Route 2MB IPLC (MCI) Internet Telephony Server 1 Inboun d Outboun d Fortigate Firewall DS3 (Global Crossing) Telephony Server 2 Nortel Passport 7480 On the Inbound, Shell’s calls should be pointed to Swift Response Toll-free numbers in Atlanta Nortel Passport 7480 Pacific Route 2MB IPLC (Singtel) Server / Proxy Information Technologies Inc., Infrastructure • Three State of the art facilities in Hyderabad and Chennai • The Hi-tech City Campus, Sri Durga Chambers in Hyderabad. • Redundancy at Multiple levels • Multiple IPLC links at two points in the US • Power at three levels in all sites • Terminating at two locations in Hyderabad • Additional redundancy at Sri Durga Chambers One dedicated IPLC link via Atlantic Another one via Pacific • Redundant Last miles at US end & India end • Dedicated Internet connectivity by two ISPs at each location • LAN redundancy at 1:1.5 • Fire Protection and Access Control System at each location Information Technologies Inc., Infrastructure • Dedicated IPLC 512 kbps x 2 circuits 2 Mbps x 2 circuits • Predictive Dialer at New Jersey & Atlanta • Telecom, LAN switching from Nortel • ACD & CCMS from Nortel & Atoms Information Technologies Inc., Advantages @ K-Soft • Global presence. Quick turnaround time. • Skilled IT professionals. Satisfied clients globally. • State-of-the-art infrastructure. Consistent growth & performance. • Proven offshore outsourcing model. Proximity to skilled manpower source. • Multi-cultural & Multi-location understanding Establishment work execution & delivery process. • Exploit the time zone advantage and reap the benefits of 24-hour development cycle. • Utilization of India’s abundant English speaking IT talent at economical rates. • Drastically reduce operating costs. Gain access to world-class software engineering skills. • Share the risks involved in development. Seek resources not available in-house. • Finish projects which otherwise cannot be finished in-house projects. • Free up non-capital resources for other in-house projects. Gain a fresh and new perspective on a stalled project. Information Technologies Inc., Advantages @ K-Soft • Localize existing software for use in other countries & markets. High quality and costeffective solution. • Domain knowledge. Easy access to the team in India. • US based account management team. Flexible to work with the needs of the client. • Competitive pricing & risk sharing (Dedicated model, incentive model, royalty model). • Speed & agility (response time). Aggressive – no cure no pay models. • Local language, local culture, local responsibility, local guarantee, global quality, competitive pricing. • We demonstrate a partner relationship as against vendor. • Pro-active client management – both here in the US and India. • Alignment by the entire client management and operations team with client’s business objectives. • Minimal turn-around time for issue resolution. • Rapid communication – end clients - Sr clients management US-SR client management India- Sr - agents. • Flexible in adopting to the client’s needs and be able to meet SLAs. Information Technologies Inc., Contact Us K-Soft Information Technologies Inc., 9951 Atlantic Blvd # 450 Jacksonville FL 32225. Toll Free Toll Free Phone Fax Voice E-mail : : : : : : 877-57-KSOFT (7638) 877-575-7638 904-724-5340 904-724-5396 407-947-0909 [email protected] Global Offices K-Soft Canada [email protected] K-Soft United Kingdom [email protected] K-Soft Australia [email protected] K-Soft USA [email protected] K-Soft Middle East [email protected] K-Soft Germany [email protected] K-Soft Denmark [email protected] K-Soft Belgium [email protected] K-Soft Netherlands [email protected] K-Soft Luxemburgh [email protected] Offshore Development Center K-Soft India (Hyderabad) [email protected]