Transcript Document

Application Architecture
TeleCanor Integrated Communications (TIC) platform
Content
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1. Telephony Integration
2. Web Access
3. Email & Networking
4. Unified Messaging
5. CTI – Desktop Connectivity
6. Other Modules
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Administration
LDAP
7. Complete Architecture
1. Telephony Integration
Voice Server Architecture
PBX
1. Intel
2. TAPI / Mitai / SIP
Voice
Server
3. Intel / Eicon
Serial Integration
SMDI / MCI
1. Analog / Digital Integration
2. IP Integration
3. T1/E1/ISDN Interface
EEAM –Enterprise Edition Access
Manager
Speech Services
ASR / TTS
EEAM
Sybase - DB
2. Web Access
WEB Client
Voice Server Architecture
Web Client
Internet
Internet Information
Services
WAP Client
SRM
WAP Client
Web Client - http & https
WAP Client
SRM – Service Recovery Management.
EEAM –Enterprise Edition Access Manager
Web Reports
Sybase - DB
EEAM
3. Email & Networking
Voice Server Architecture
1. POP3 / IMAP
Internet
POP3
IMAP4
2. SMS / MMS / SMTP
VPIM
3. VPIM Client
VPIM – Voice Profile for Internet Mail
EEAM –Enterprise Edition Access Manager
Sybase - DB
EEAM
4. Unified Messaging
Voice Server Architecture
MS Exchange
MAPI
Contacts Synchronization
IMAP4 Synchronization and
web services
Message and Call Logging
IMAP TSE
Gateway
EEAM
IMAP4
To any Email Server
IMAP TSE – Transparent Storage Engine
EEAM –Enterprise Edition Access Manager
Sybase - DB
5. CTI – Desktop Connectivity
Client PC or Devices
IP Dialer – Outlook
Extension – MS Fax agent
Voice Server Architecture
TIC Client Manager
UMST
TIC Mobile
EEAM
UMST – Unified Messaging System Tasks
EEAM –Enterprise Edition Access Manager
Sybase - DB
6. Other Modules
Voice Server Architecture
MMC / Snap In
Administration
System
Administrator PC
EEAM
LDAP
Active Directory
LDAP Server
MMC – Microsoft Management Console
LDAP – Lightweight Directory Access Protocol
EEAM –Enterprise Edition Access Manager
Sybase - DB
7. Complete Architecture
PBX Interface
Intel/IP/TAPI
POP3
IMAP4
PBX
Voice
Server
VPIM
Internet
IIS
Web
Applications
Speech
Services
Remote
Administration
IMAP TSE
Getaway
MMC
Snap In
EEAM
Email Server
LDAP
UMST
TIC Client
Manager
Sybase - DB
TIC Mobile
PDC
Esna’s UC Server Software
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Middleware at the core of all enterprise communications
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Single platform for voice, mobility, messaging, and presence
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Directs communications based on established workflows and policies
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Proven integration with diverse enterprise telephony systems
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Proven integration with major email platforms
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Proven integration with enterprise databases
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Adds substantial value to business applications
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Simplifies management of communication infrastructure for IT
professionals
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Unified Communications
GroupWare
Architecture
Solutions
User
Access
POP3
MS Exchange
2000/2003/2007
Lotus Dominos
Novell GroupWise
Google Apps
ZIMBRA
IMAP servers
IMAP
WIFI
TIC services
Enterprise
portals
SIP
DTMF
Speech
BEA EIP
MS Sharepoint
IBM WebSphere
SIP
SOA
IMAP
HTTP
HTTPS
XML
VXML
Universal access
Gateway to content
Business
Applications
Microsoft CRM,
Oracle
Salesforce.com,
Frontrange, ACT
SAP, Netsuite
Binnacle
Browser
UC Server Architecture Overview
Windows Desktop
Outlook,
Lotus Notes,
GroupWise
Mobile Device: J2ME,
BlackBerry, Windows
CRM, Other DB:
Salesforce, SQL
Server, Custom
Access
WWW
WAP
IMAP/POP
TIC Services
LDAP Active
Directory
Database (Sybase)
License Manager
Database Access Component (EEAM)
Client Gateway
Services (UMST)
SMTP Server/IMAP
POP 3 Access
Web Gateway
Services:
HTML, WML, IMAP,
POP
Admin Tool
Directory Gateway
Services (LDAP)
Reporting Tool
Mail Server Gateway Services (TSE)
Utility Services
Mail Server:
Exchange,
Dominos,
GroupWise, IMAP
SMS Connector
Client DB, CRM
Voice Server, FAX Server, IVR Engine
Telephony Gateway Component (EEVoice) Voice, Fax, CTI Services
Speech Services: Nuance ASR/TTS
IP Access:
SIP/TAPI/MITAI/VTI
IP PBX:
SIP/3Com/Avaya
CTI Services:
CSTA/MITAI/TAPI/SIP
TDM Access:
Dialogic/Eicon
Desk Phone XML
Client
Applications
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IP Access:
SIP/TAPI/MITAI/VTI
Live Communication
Server
PBX CTI Stream:
SIP-CSTA/
TAPI/CSTA/MITAI
Telephony Infrastructure
Back Office
Applications
TIC Server Architecture Overview
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Highly modular solution
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TIC services can be enabled / disabled individually
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Easy to customize based on customer needs
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Deployable on a single server or on a cluster of servers
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Primary Server Components
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Communication system abstractions (wrappers)
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TIC engines / services
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Relational databases
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Technical libraries
Unparalleled Interoperability
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More than 100 different PBXs from all major vendors: Cisco, Nortel, Alcatel, Siemens, Avaya, NEC, 3com, etc.
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Integrated IP telephony support: SIP, TAPI, CSTA, SIP-CSTA
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Out of the box connectors to enterprise applications: Salesforce.com. MS CRM, MS Outlook, Goldmine, Act, etc.
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All major email platforms: Microsoft, IBM, Novell, any IMAP-compliant platform
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Databases: Sybase, MS SQL, MySQL, Oracle, any other SQL database
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3rd party technology: ASR, TTS, Fax
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Application Architecture
TeleCanor Integrated Communications platform