Transcript Northside Independent School District

Developing Meaningful
Relationships with Key
Customers: A Customers
Perspective
APPA National Conference
San Antonio, Texas
June 26, 2007
Northside Independent School District
The Customer…
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Northside Independent School
District
4th Largest District in Texas
 2006-07 Student Enrollment 81,881

 4,000
New Students in 2006
NISD Employs 11,315 Staff
 355 Square Miles of

 Urban
Landscape
 Suburban Communities
 Rural Texas Hill Country
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Northside Independent School
District

Total Square Footage of District
 10,353,327
 103

Facilities
Residential Construction
 15,000
Platted Development Lots
 25,000 Lots Planned for Development
 30,000 Lots in Undeveloped Acreage
 50% of all new single family houses in Bexar
County are in NISD
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Northside Independent School
District
Since 1995 $1.949 Billion in new
construction bonds to build 46 schools and
improvements at all others
 Northside ISD is the “Destination District”
for the San Antonio Area

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Northside Independent School
District

Economic Generators
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South Texas Medical
Center
USAA
SeaWorld
Fiesta Texas
Valero Energy
Hill Country Resort
Radisson Resort

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Shops at La Canterra
QVC
Citicorp
The American Funds
World Savings
Chase Manhattan
Westin La Canterra Resort
North Rim Complex
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NISD Utility Facts

Utilities Servicing NISD
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CPS Energy – Electric/Gas
Grey Forest Utilities – Gas
San Antonio Water System
– Water/Sewer
Bexar Metropolitan Water
District – Water/Sewer
Leon Valley Water
Company – Water/Sewer
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Utility Consumption

In 2005-06 CPS Energy provided NISD
with:
 118,192,667
kWh
 445,978
kW
 944,879 CCF
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Utility Budget

Utility Budgets 2005-06
 Electricity
: $ 8,036,340
 Natural Gas: $ 1,130,313
 Water and Sewer: $ 1,756,987
Total : $10,923,640
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Construction
Currently NISD has under construction:
1 – High School
2 – Middle Schools
5 – Elementary Schools
Bond 2007 ($692.7 Million) Completion 2011
1 – High School
2 – Middle Schools
9 – Elementary Schools
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NISD Energy Managers

Background
 Hired


out of Educational Ranks (1990)
Understanding of “Educational Need”
Professional Development
 Association
of Energy Engineers
Certified Energy Mangers (CEM) 2001
 Certified Sustainable Development Professionals
(CSDP) 2007

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Elements of NISD Program





People
Mechanical Systems
Controls (EMCS)
Utility Companies
Software Applications
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Is the NISD Program Successful?

Savings to District
 2005-06
- $ 1,711,347
 16 Years of Program – Over $ 22 Million

Efficient Use of Energy
 2005-06

kWh/Sq Ft – 11 (District Average)
Highly Successful Program
 Utilities
Integral Part
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The Utility / Customer Relationship…
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CPS Energy / Northside ISD

Developing a Relationship
 Know


Public School System
Organization Layout
 Know





the Customer
the needs of the customer
Minimal Outages
Applicable Rates
Billing Issues
New Construction Issues
Rebate Programs
 Know
“The Players”
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CPS Energy’s Energy Solutions
Manager

“The Players”

Energy Managers


Facilities Personnel



Primary Point of Contact
Project Managers
Construction Inspectors
Accounting Personnel

Accounts Payable



Director
Billing Clerk
Maintenance Personnel



Director of Maintenance
Electrical Shop
Plumbing Shop
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CPS Energy / Northside ISD

Successful Relationship
 Enabler

not Bottleneck
Skills Needed
 Interpersonal
Skills
Honesty
 Integrity
 Responsive

 Technical
 Accessibility
 Customer
 With-In Utility
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CPS Energy / Northside ISD

Customer Involvement
 Listen
to the customers needs and ideas
 Allow Involvement
Procedures
 Encourage Feedback

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CPS Energy / Northside ISD
“A Meaningful Relationship”

Value
 CPS

Energy
Open line of communication flowing both ways
benefits
Customer
 Utility Company

 Northside
ISD
Money Saved
 Better Coordination with Outages
 Better Billing Information
 Construction / Utility Coordination

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Thank You!
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Bruce A. Dschuden, CEM
Northside ISD
5900 Evers Road
San Antonio, TX. 78238
[email protected]
210.397.1247
Frank E. Thomas, CEM
Northside ISD
5900 Evers Road
San Antonio, TX. 78238
[email protected]
210.397.1246
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Energy Accounting

Energy Accounting
Software


419 Active Accounts
Tracked Monthly
Helps to Identify



Operational Issues
Mechanical Issues
Billing Issues
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Facilities Usage Program
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Interval Metering

CPS Energy Pulse
Initiators


Installed as part of
specs on new
construction/renovation
projects
Integrated to EMCS
to analyze demand
data
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Demand Profiling

EMCS trends
exported to Excel

Graph Generated
 Reviewed Daily

Identifies anomalies


Chiller starts
Equipment Running
after hours
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