Northside Independent School District
Download
Report
Transcript Northside Independent School District
Developing Meaningful
Relationships with Key
Customers: A Customers
Perspective
APPA National Conference
San Antonio, Texas
June 26, 2007
Northside Independent School District
The Customer…
2
Northside Independent School
District
4th Largest District in Texas
2006-07 Student Enrollment 81,881
4,000
New Students in 2006
NISD Employs 11,315 Staff
355 Square Miles of
Urban
Landscape
Suburban Communities
Rural Texas Hill Country
3
Northside Independent School
District
Total Square Footage of District
10,353,327
103
Facilities
Residential Construction
15,000
Platted Development Lots
25,000 Lots Planned for Development
30,000 Lots in Undeveloped Acreage
50% of all new single family houses in Bexar
County are in NISD
4
Northside Independent School
District
Since 1995 $1.949 Billion in new
construction bonds to build 46 schools and
improvements at all others
Northside ISD is the “Destination District”
for the San Antonio Area
5
Northside Independent School
District
Economic Generators
South Texas Medical
Center
USAA
SeaWorld
Fiesta Texas
Valero Energy
Hill Country Resort
Radisson Resort
Shops at La Canterra
QVC
Citicorp
The American Funds
World Savings
Chase Manhattan
Westin La Canterra Resort
North Rim Complex
6
NISD Utility Facts
Utilities Servicing NISD
CPS Energy – Electric/Gas
Grey Forest Utilities – Gas
San Antonio Water System
– Water/Sewer
Bexar Metropolitan Water
District – Water/Sewer
Leon Valley Water
Company – Water/Sewer
7
Utility Consumption
In 2005-06 CPS Energy provided NISD
with:
118,192,667
kWh
445,978
kW
944,879 CCF
8
Utility Budget
Utility Budgets 2005-06
Electricity
: $ 8,036,340
Natural Gas: $ 1,130,313
Water and Sewer: $ 1,756,987
Total : $10,923,640
9
Construction
Currently NISD has under construction:
1 – High School
2 – Middle Schools
5 – Elementary Schools
Bond 2007 ($692.7 Million) Completion 2011
1 – High School
2 – Middle Schools
9 – Elementary Schools
10
NISD Energy Managers
Background
Hired
out of Educational Ranks (1990)
Understanding of “Educational Need”
Professional Development
Association
of Energy Engineers
Certified Energy Mangers (CEM) 2001
Certified Sustainable Development Professionals
(CSDP) 2007
11
Elements of NISD Program
People
Mechanical Systems
Controls (EMCS)
Utility Companies
Software Applications
12
Is the NISD Program Successful?
Savings to District
2005-06
- $ 1,711,347
16 Years of Program – Over $ 22 Million
Efficient Use of Energy
2005-06
kWh/Sq Ft – 11 (District Average)
Highly Successful Program
Utilities
Integral Part
13
The Utility / Customer Relationship…
14
CPS Energy / Northside ISD
Developing a Relationship
Know
Public School System
Organization Layout
Know
the Customer
the needs of the customer
Minimal Outages
Applicable Rates
Billing Issues
New Construction Issues
Rebate Programs
Know
“The Players”
15
CPS Energy’s Energy Solutions
Manager
“The Players”
Energy Managers
Facilities Personnel
Primary Point of Contact
Project Managers
Construction Inspectors
Accounting Personnel
Accounts Payable
Director
Billing Clerk
Maintenance Personnel
Director of Maintenance
Electrical Shop
Plumbing Shop
16
CPS Energy / Northside ISD
Successful Relationship
Enabler
not Bottleneck
Skills Needed
Interpersonal
Skills
Honesty
Integrity
Responsive
Technical
Accessibility
Customer
With-In Utility
17
CPS Energy / Northside ISD
Customer Involvement
Listen
to the customers needs and ideas
Allow Involvement
Procedures
Encourage Feedback
18
CPS Energy / Northside ISD
“A Meaningful Relationship”
Value
CPS
Energy
Open line of communication flowing both ways
benefits
Customer
Utility Company
Northside
ISD
Money Saved
Better Coordination with Outages
Better Billing Information
Construction / Utility Coordination
19
Thank You!
20
Bruce A. Dschuden, CEM
Northside ISD
5900 Evers Road
San Antonio, TX. 78238
[email protected]
210.397.1247
Frank E. Thomas, CEM
Northside ISD
5900 Evers Road
San Antonio, TX. 78238
[email protected]
210.397.1246
21
Energy Accounting
Energy Accounting
Software
419 Active Accounts
Tracked Monthly
Helps to Identify
Operational Issues
Mechanical Issues
Billing Issues
22
Facilities Usage Program
23
Interval Metering
CPS Energy Pulse
Initiators
Installed as part of
specs on new
construction/renovation
projects
Integrated to EMCS
to analyze demand
data
24
Demand Profiling
EMCS trends
exported to Excel
Graph Generated
Reviewed Daily
Identifies anomalies
Chiller starts
Equipment Running
after hours
25