Transcript A Georgia Approach to Managing Care

THE TRANFORMING
OF A CULTURE
Presented By: Mark Washington, DHS Assistant Commissioner
Steps to Strengthen the Alliance Between
Private and Public Organizations in Georgia
April 23, 2010
“Preparing for Tomorrow Today” Part II
1
Redefining How We
Work Together
Public and Private Cooperation
DFCS has rolled-out several initiatives in the past
year to enhance the cooperation between our
public agency and private providers. Our goal is
to increase accountability on all fronts and give
caregivers the tools they need ensure safety, wellbeing and permanency for Georgia’s most
vulnerable youth.
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OPUOM
 Office of Provider Utilization and Outcomes
Management was established in the fall of
2009.
 With leadership staff in place DFCS continues
to enhance the work of this office through the
addition of more staff to assist providers.
 Monitoring and technical assistance will be the
primary focus of this office in the coming year.
 Customer service is very important. OPUOM
will be the foundation to ensure that our
provider partners have a voice with DFCS.
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Provider G
 Provider G meetings have been occurring
regularly since November, 2009 and are the
cornerstone of our mutual accountability.
 They give us an opportunity to not only review
performance but discuss the manner in which
we measure success and learn from the
success of others.
 Developing common protocols for defining and
measuring success will be a critical goal for us
all in the coming year.
4
Performance-Based
Permanency Initiative
 Initiative is designed to provide funding for our
private partners to perform the necessary work
associated with finding permanency for youth.
 CCI’s began enrollment in December with
CPA’s following in February.
 Through April 15th there have been 28 youth
enrolled and 44 providers engaged in the work.
 We need to work together to find more ways
for children and families to access to this
important work.
5
Performance-Based Contracting
 New contracts will be centered on the principal
that we must work together to produce quality
outcomes for children and families.
 By focusing on key outcome measures and
sharing ideas for improvement we will provide
better service to children and families.
 The over-riding purpose of the performancebased system is to recognize high performing
providers and provide assistance to those who
struggle in one or more areas.
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Focus Groups
 Focus groups established in December were
instrumental in the design of the performancebased contract.
 Gathering feedback from our provider partners
in this way helps redesign our tools and are
foundational for our success moving forward.
 Be aware of opportunities to participate in
focus groups through out the coming year
(both with PBC review and other initiatives).
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The Work Ahead
 Decisions need to be made regarding how the
rescinding of unbundling will effect service
provision moving forward.
 While returning to our “old system” will not
move us forward there are certainly
opportunities that must be explored.
 A Public/Private focus group will be established
to explore our historical model and examine
new ideas to find parts of both that will
enhance our work.
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Family-Centered Work Leads to
Better Outcomes for Youth
 Our ability to align with and engage a child’s
family is central to achieving success with all of
our performance indicators.
 We need to explore new and innovative ways
to make our family-centered case practice
model the foundation on which all services are
built.
 As these philosophical and structural shifts are
made within your business model OPUOM will
be readily available for technical assistance.
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Future Provider Summits
Two Key Strategies
 DFCS should provide useful workshops that
focus on technical assistance and emerging
trends and initiatives.
 Providers should hold workshops that showcase
strategies they are using to achieve outcomes
that are family centered and are yielding
positive results, etc.
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