Transcript Advocate Training

Kendall Cares Clinic 2012
New Guest Advocates
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In April 2009, over 50 caring individuals,
many from the different faith communities,
county agencies, and area schools, came
together to talk about needs in the County.
The 1st Kendall Cares Clinic was held in May
2010 and served 374 guests, with 316 guest
served in 2011
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To do our best to meet some of the actual
physical and spiritual needs of the people in the
community around us.
Build a bridge for the communication of the
gospel, as appropriate.
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Prioritize their needs.
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You are the eyes and ears of the guest.
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Overview of the Advocate Role
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Clinic Details
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Q&A
Desired Outcome:
◦ Helping you be comfortable and
confident in your role as an
ADVOCATE!
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Someone called to speak or act in favor of
something or someone else.
Ironically, our role as Advocates is two-fold…
1. To speak or act in favor of the clinic guest, in
favor of their physical and spiritual well-being.
2. To speak or act in favor of Jesus Christ. We are to
be the hands and feet of Jesus.
Essentially, everyone is an Advocate.
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Help your guest(s):
1. Navigate the services in the clinic
(The first touch)
2. Be a friend, companion, and witness
to what Jesus has done in your life
(The second touch).
Why are we doing this?
 We are reflecting the love of Jesus
Be real:
This is not a bait and switch
This is not a membership drive
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Our hope is that every guest, at the end of
the day will walk away saying…
…as a result of having spent time with us.
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All bilingual volunteers will be identified with
a green wristband
 April 28th – Plano High School
 All volunteers arrive between 7:15 and 8:15am
 Doors will open to guests at 9:15 - Your
commitment is to stay until 2:00pm.
 There will be no onsite volunteer parking at Plano
High School. Please park at:
 Plano Molding, 431 E South St.
 First Lutheran Church, 200 N. Center St.
 All volunteers will be shuttled.
 Kick-Off Prayer blessing and sending (8:30 gym).
 Lunch will be available for all volunteers.
 Please wear capris, jeans or dark slacks with your
Kendall Cares shirt and comfortable shoes!
 There will be no place for you to store any
valuable items, so please leave them at home.
 Normally there is no cell service in the school.
 Security will be provided by Plano police officers.
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Enter through Volunteer Registration Door
#25
Volunteer will:
◦ Enter appropriate alphabetical line
◦ There is a volunteer liability form online, please
bring that with you, otherwise, you will be asked to
sign one at check-in.
◦ Be directed to Advocate waiting area and advised to
be in the auditorium for welcome and opening
prayer at 8:30
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Purple Shirts – Plano High School Staff
◦ They will be able to provide you with directions
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Royal Blue Hats – Clinic Area Leader
◦ They will be able to provide you with assistance
in their area and can answer your questions
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Guests will funnel through three separate
registration areas….
◦ English only, Bilingual, and Spanish only
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Volunteers will fill out the name and
address info on the Guest Registration Form
Guest nametags will be provided with their
guest number printed on the tag.
Advocates will…
◦ Have registration form and a map on their
clipboard.
◦ Greet guests and prioritize their needs.
Proceed to the appointment scheduling
area to schedule professional services
first.
◦ Get acquainted with guests.
◦ Complete the remainder of the
registration form and proceed.
Advocates will…
◦ Remain in the auditorium following the
opening, ready to meet their guest.
◦ Be assigned on an as-needed basis as
guests filter in and are ready to begin
their day.
◦ Get to know their guests in the Meet and
Greet Area and prioritize their needs.
◦ FYI – There is a break room for volunteers
at the northeast corner of the cafeteria.
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All healthcare services will be contained within the large
gymnasium.
Every guest is entitled to unlimited number of
healthcare services
All healthcare services are by appointment only. To
schedule, go to the Healthcare & Hair Appointment
table near the Guest Meet & Greet Center.
Area gatekeepers (royal blue hats) will be directing
traffic and answering questions in the gymnasium.
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Sign a copy of the Good Samaritan Act.
A volunteer in the area take your guest’s color
coded appointment card.
Proceed to desired healthcare gym - vision, dental,
chiropractic, medical, and hearing - and sign in for
services.
Complete healthcare history. One form per
healthcare service. One side will be English and the
other side will be Spanish.
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Families, along with their advocate, must remain together at all
times. (except for privacy) There will be children’s activities
throughout the building, but parents and children must stay
together. There is no babysitting or separation.
If the healthcare needs of the family are too great, advocate
should ask for assistance at the guest registration desk.
After healthcare services are complete, the gatekeeper will
direct you to the area where future appointments can be made
if needed.
When finished, the healthcare gatekeepers at the exit will sort
through paperwork to ensure important documents remain.
◦ Guests will be given copies of some papers and are entitled to copies of
all forms if desired.
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Blood pressure check
Blood sugar check – fasting preferable
Diabetes education
Free First Aid items
Future medical & dental care (free and reduced
cost medical services available ONLY after
healthcare screening)
Preventative health information
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Haircuts, nails, and make-up
◦ Services available to men, women and
children
◦ Sign up sheet at Healthcare and Hair
appointment desk – appointment for haircut
ONLY.
◦ Guests will be given their color coded
appointment card
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Let your Guest SHOP until they DROP!
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Have fun!
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Assist guest in picking out clothes if they need a little
encouragement!
Use this area as a browsing area between appointments
in the medical and other services area.
Clothing will be bagged after they pick it out.
Volunteers will take it to Exit Area for pickup.
Make sure your guests pick up their bags of clothing
before leaving. It will be marked with their number and
not their name.
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The shopping area in the small gym will also
include a variety of personal care items
Encourage your guest to select items they will
use in their households
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The children’s areas are for guests’ children
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The children’s areas are not drop-offs!
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Children should be in view of the parents or
the Advocate at all times!
Please make sure the children leave the toys
and crayons for others to enjoy.
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Enjoy a hot lunch with your guest. This is a
great opportunity to get to know them better
and encourage conversation
Lunch will be served beginning at 11:00 a.m.
Be sure to check out the information tables in
the Cafeteria – your guest may find some
valuable information at the various tables.
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Kendall County Food Pantry
Kendall County Health Department
Kendall County Resources
PADS
Family Focus
Senior Services
Hardest Hit Fund
JFON – Justice for our Neighbors
BMO Harris Bank
Kendall Area Transit (KAT)
(others may be added after this created)
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Rush-Copley Medical Center
Valley West Hospital – Sandwich
Aunt Martha’s Healthcare Services
VNA of Fox Valley
Mutual Ground
Pregnancy Information Center
Al-Anon
(others may be added after this created)
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Credit Repair Information
Healthcare Power of Attorney
Living Wills
Estate Planning/Guardianship
Foreclosure
Bankruptcy
Advocate should be sensitive to the need for their
guest’s privacy
No appointment is necessary
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Be sure to take your guest(s) to the Children’s
Book area and let them shop!
Books have been donated from the Hunt Club
Elementary School in Oswego, the Club 56
Youth Group at Cross Lutheran Church, and
area individuals
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Available on first come, first served basis.
No appointment needed.
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We are estimating 10 minutes max. per
family for the photo taking process.
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Photos will be available for pick up in the
photo area – check on wait time for
completed package.
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All guests will leave with a bag of groceries
that is appropriate for the size of their
family!
Advocate – please do not forget to stop at
the Food Pantry for your guest’s food.
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Graphic on top right half of blank registration form
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If the Advocate shares their journey or the gospel
message with the guest, turn the symbol into a cross.
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If the guest expresses non-interest to hear the
gospel, put a large X through the box.
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If the guest comes to faith in Christ anytime during
the day, cross the cross and decorate it with hearts,
flowers and balloons!
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How do we ensure that someone who
walked in the door to see a doctor or
get a free haircut, not only gets that
need met, but also walks out with the
sense of having seen and been with
Jesus?
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Trust God for the harvest.
Follow the leading of the Spirit on the day of the
clinic and be courageous and obedient to take a
tiny or a giant step out of your comfort zone.
Pray for God to prepare the hearts of those we
will serve that day.
The Advocate’s Prayer:
-Father in heaven, thank You for Your kindness which leads
people to repentance.
-Help me display Your character of love and goodness so that
others will turn to You.
-Thank You for choosing to use me as an Advocate for the
Clinic.
-Father God, please give me confidence to build relationships
and just be myself…knowing that you will guide me to say and
do those things that will make a difference in the lives of the
guests.
-In Jesus’ Name I pray. Amen
Gospel of John (English)
 Misc. Gospel Tracts (Sp & Eng)
 4-6 Prayer request boxes for
specific prayer needs
 Church information tables are at
the exit.
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There is a Prayer Chapel onsite that will be
staff all day with area Pastors and/or Stephen
Ministers that are prepared to offer spiritual
support and prayer.
There will also be yellow prayer boxes
throughout the clinic where your guest can
fill out a prayer request and insert it into the
box.
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When the exit team becomes aware of a
guest’s desire to connect with a local
church and/or they made a commitment of
faith, direct them to the “Local Church
Connections” table. Guests will self select
any materials.
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There will be a short survey for the guest
to fill out – 1 per family is fine.
Exit team member will review all
paperwork and offer prayer support if
desired.
All paperwork & clipboards will be left at
the Exit area (except for guests’ copies
from medical area).
Guests exit through West doorways by the
Food Pantry with Advocate. Advocate will
assist guest to their vehicle.
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Park your car at Plano Molding on Hwy 34
across from the Department of Motor
Vehicles and a shuttle bus will bring you to
Entrance #25
Check in at the Volunteer Registration desk –
bring your waiver or sign at desk
Proceed to the Auditorium by 8:30 for
welcome and opening prayer
Remain in the Auditorium until you are called
to meet your guest
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Assist the guest in prioritizing their day. Get
an appointment if they desire anything in the
medical gym or desire a haircut
Begin exploring the opportunities offered,
keeping in mind any appointment times
Be sure to enjoy a lunch with your guest and
check out the information tables in the
Cafeteria
Encourage them to utilize the Chapel and/or
prayer boxes
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Once your guest has finished their day, gather any
clothing, food bag(s) and proceed to the Exit Station
where you will turn in all paperwork (except guest
copies of medical)
Help your guest to their auto, if appropriate
If you are still able to volunteer, go back to the
Auditorium to see if there are any guests waiting for
an Advocate
When you are finished for the day, go back to
Entrance #25 and a bus will take you back to your
car.
Thank you for your time!!!!!!
“Sitting down, Jesus called the Twelve and
said, "If anyone wants to be first, he must
be the very last, and the servant of all."
Mark 9:35
Pray that God will give you peace and
confidence to be the heart, hands and
voice of Jesus at the clinic.
Friday Night Set Up!
3:00 until we are done!!!!!
If you desire additional Advocate training,
not covered in this Power Point, please
arrive by 7 a.m. on clinic day. Training
will be available in the school auditorium.