Transcript Background - Hong Kong Library Association

Knowledge Management
in CLP Power
Oct 2004
K. C. Lo / L. M. Chow
Power Systems Business Group
CLP Power
1
Why do we need Knowledge
Management
Prepare for future changes
With KM, knowledge
loss/dilution is controlled
Critical Knowledge
Knowledge lost is
accelerated if
organizational
change occur
Without KM, staff
knowledge is lost due to
turn-over
Time
2
Key KM Strategies
1. Retain critical knowledge
2. Build knowledge-sharing
culture & foundation
3. Enhance infrastructure for
knowledge sharing & learning
4. Build new knowledge for
future
3
KM Organisation Structure
PSBG KM
Steering Committee
KM Work Groups
Of other BGs
Departmental
KM
Work Groups
PSBG KM
Work Group
Project Team
Specific
KM Project 1
…..
Project Team
Specific
KM Project N
4
Knowledge Capture for iKue
KMS
Identified
Expert
Knowledge
Elicitation
Elicitation
Tapes
Validated
Knowledge
Transcript
Knowledge
Modelling
Transcription
5
What are stored inside iKue KMS ?
Model
Folders
Task folder
Task
What has to
be done?
Thank
You!
Decision
Experience
folder
Decision
What decisions need to be
taken?
folder
Experience
What knowledge is
needed to make
decisions?
Entity folder
Entity
What resources are
needed to make
decisions? 6
Thank You!
7
Benefits of Knowledge Management
Manage risk of
critical knowledge losses
(due to turnover &
major org. changes)
Improve process
and
productivity
Knowledge
Management
More Competitive
Just in time tool for
Learning &
Decision
Accelerated
staff development
and
succession
Benefits
8
KM in CLP
From Standalone Approach:
1. Instructions, codes of practices,
2.
3.
4.
5.
6.
7.
8.
9.
policies
Quality Circle Convention
Functional Quality Committee
Lesson Learnt
Experience sharing session
EDMS
Benchmarking & Best Practice Visit
Supplier Seminars
Etc ..
9
Retain critical knowledge
1. iKue Projects (04-08):
 dedicated system to capture knowledge
 Address turnover of experience staff
 Special skills in capturing tacit knowledge
 Consultant-DKC
10
Build knowledge sharing
culture & foundation
1. KM Organisation


3-tier structure
Steering Committee of top managers
2. Promotion


KM Charter
Roadshows, team-briefings, awards ceremony
3. Establish Measurement System (04-05)


Individual credit in KM College
iKue usage / user satisfaction survey
4. Establish Incentive Systems (05-06)



Create title for staff (e.g. Senior Knowledge Person)
Post KM “Big 10”
KM College (credit for Knowledge contributors and recipients)
11
Infrastructure for knowledge
sharing
1. KM Portal (04)
 convenient access of all existing knowledge
items
2. Establish Knowledge Repository (05-06):


Upgrade KM Portal
Multimedia Knowledge items
3. Establish Expert Directory (04-05):


Expert competency database
System to locate experts
12
KM Portal
13
Computer Based Training (CBT)
14
Build new knowledge for
future
1. Knowledge Audit:


Assess knowledge possess and gaps
Prioritize knowledge areas
2. New Knowledge Project:

E.g. Knowledge Workshops
15
iKue
16
Content
Objective
Process
KM System Overview
Benefits
17
Objectives
Retain core expertise/skills and
valuable
Exchange and share
technical knowledge
1. Improve quality and efficiency
2. Avoid repetition of costly mistakes
3. Training platform for trainee staff
4. Enhance communication for procedure development
18
Develop Knowledge Model
Company
policies and
procedures
Validated
Knowledge
Transcript
Forum
Comments
Knowledge
Models
Knowledge
Modelling
19
Overview of KM System
Decision Mode
(Relationship Diagram)
Mentor Mode
(Text Mode)
20
Mentor Mode
 All relevant knowledge & experience arrange in chapters
 Summary of knowledge in “Text”
 Linkage to relevant procedures, documents, diagram, etc …
 Assist young engineer to learn
21
Knowledge Model – Decision Mode
 Assist front-line engineer on work
 Access the information (e.g. spare list, fault report, procedure, diagram, etc..)
 Support make decision
22
Quick Searching
List of
Knowledge
23
Sharing experience through
Forum
24
Benefits
• Save time
• Better learning & decision
• Tacit knowledge captured in iKue®
• Improve process and productivity

• Just in time tool for learning and decision

• Accelerate staff development & succession

• Manage risk of critical knowledge loss

25
Summary of Benefits
Consultancy/
Contractor saving
Saving in
Training Time
Quantitative
Benefits
Process &
productivity
improvement
Saving due to staff
taken up higher level
responsibilities
26
Summary of Benefits
Qualitative Benefits
Improve CLP Image
Multi-skilling
(knowledge organization)
Employee Satisfaction
Quality of work life
Better Quality of Decision
Make Less Mistakes
Adapt to Organizational Changes
Improve Quality of Policy / Procedure
Document/information Management
27