Transcript Click and Brick: PTO University

Department of the Interior University
Using Self-Paced Distance
Learning to Meet Strategic Goals at
the Department of the Interior
Robert Veltkamp
Director, Online Learning
September 17, 2003
Presentation Outline
• Mission and Strategic Objectives
• Overall Benefits from Using Online Solutions
• Three Online Training Delivery Methods
– Explanation of the Delivery Method
– Strategic Issues Addressed Using the Method
– Advantages / Limitations for this Method
• Lessons Learned
• Future Plans
2
DOIU Mission
Provide and foster learning opportunities to
accomplish Departmental missions and to
enhance career growth
3
Interior Strategic Initiatives
Addressed with Online Training
• GPRA goals related to preventing and dealing with violence
in the workplace and sexual harassment
• Information technology security awareness
• Interior-specific safety and occupational health mandated
training
• Improved processing of special retirements for firefighters
and law enforcement officers
• Conflict management awareness
• Activity Based Cost Management
4
Overall Benefits from Using
Online Solutions
•
Meets mandatory training requirements efficiently and effectively
•
Tracks the completion of mandatory training by individuals
•
Provides a consistent message in training provided
Departmentwide
•
Provides training at geographically remote Interior locations –
parks, refuges, field stations, foreign countries
•
Offers low cost alternative to travel and classroom training
•
Provides Level II evaluation through assessments
5
Delivery Methods Used
• Off-the-shelf training from SkillSoft, Karta and NETg
• Customized courses developed with the EAGLE tool from
Little Planet – lower bandwidth requirements
• Multi-media courses on the Vodium platform - higher
bandwidth requirements
6
Off-the-Shelf Courseware
Delivery Method
• Over 1,900 web-based courses from NETg, SkillSoft and Karta –
computer, general, and IT security skills
• Hosted on internal DOIU servers and linked to our LMS for
administrative purposes
• Centrally purchased and managed on a Departmentwide basis
• Purchased on as-needed basis by users or organizations
7
Off-the-Shelf Courseware
Department of the Interior Strategic
Issues Being Addressed
• Dealing with potential violence in the workplace
• Sexual harassment awareness
• End user computer training to meet new Departmental standards for
personal computers
• Information technology security training for IT professionals
• Management, supervision
• Teamwork
8
Off-the-Shelf Courseware
Advantages / Limitations
• Thousands of courses already developed by subject matter experts
• Inexpensive way to meet needs that do not call for Interior -specific
information
• Academic credits toward certificates and college degrees are provided
in some instances
• Great for certification programs in project management, information
technology and other fields
• Courseware issues have to be corrected by the vendors (+/-)
9
Customized Courseware
Delivery Method
• Using EAGLE tool from Little Planet Learning to create new webbased courses to meet critical needs
• Courses available through DOI University Learning Management
System
• Three full-time customized courseware developers
• Partner with Interior bureaus and subject matter experts to develop
courses and train developers
10
Customized Courseware
Delivery Method
Demo
11
12
13
14
15
16
17
Customized Courseware
Department of the Interior Strategic
Issues Being Addressed
• Educate employees on safe workplaces and procedures
• Raise awareness of IT security issues and Departmental policies
• Provide environmental and laboratory safety training specific to
Interior
• Offer Interior-specific online training for new supervisors
18
Customized Courseware
Advantages / Limitations
• Targets multiple audiences
• Easily modified for other uses and users
• Provides DOI-specific information
• Standardizes training across the Department
• Requires a greater short-term commitment of resources for
development
19
Multi-Media Courses
Delivery Method
• Internet / CD-ROM training using Vodium platform
• Provides video streaming, PowerPoint slides and text transcript in
one simultaneous desktop application for engaging learning
experience
• Features top managers or experts to introduce key learning points
and moderate training
• Uses vignettes and role-plays to illustrate key points
20
Multi-Media Courses
Delivery Method (Continued)
• Searchable by any text in transcript with automatic synchronization of
text, video and PowerPoint slides
• Provides links to other resources on the web or the CD-ROM
• Incorporates tracking, assessments, surveys and evaluations
21
Multi-Media Courses
Delivery Method (Continued)
Demo
22
Multi-Media Courses
Department of the Interior Strategic Issues Being
Addressed
• Increasing awareness of conflict management principles – targeted
for supervisors and managers
• Using Activity Based Costing across Interior – all employees
23
Multi-Media Courses
Advantages / Limitations
• Very engaging for the learner
• Easier to build in humor, drama, excitement
• Requires greater bandwidth or CD-ROM production
• More expensive to produce
• More opportunity for technical glitches
24
Lessons Learned
• Partner within agencies and with vendors
• Conduct pilot tests
• Tie programs to management objectives
• Use internal and external resources effectively for custom
courses
• Integrate with other training programs
• Use a variety of tools to meet needs
• Recognize that bandwidth and firewall issues may limit
accessibility to some online training tools
25
Future Plans
• Develop expanded marketing strategy – increase
awareness and educate managers
• Increase follow-up activities and make better use of
course completion data and evaluations
• Integrate online training with other DOI University training
programs
26