Transcript Frances

NSDL ®
Session III
Subscriber Maintenance
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Session Snapshot
NSDL ®
 Types of Subscriber request
 Process flow
 Checklist for verification
 Capture, Confirm and Authorisation of
request
 Control Mechanism
 Central Grievance Management System
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Types of Subscriber request
NSDL ®
 Changes in Subscribers Details
Personal, Nomination, Employment
 Scheme Preference (proposed)
 Transactions
 Requests for Switch (proposed)
 Request for Withdrawal
 Request for Reissue of T-PIN/I-PIN and
PRAN Card
 Change in Subscriber photograph &
signature

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Process flow
1. Change details Request
DDO
2. Verify and forward
PAO
4. Acknowledgement
Number through
e-mail/web access
3. Request capture/authorise
Intimation through Email
Subscriber
NSDL ®
NPSCAN
5. Data Updation
CRA
6. On successful transaction
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Change in Subscribers’ Details
NSDL ®
Type of Request
Maker
Authoriser
Change in Personal & Bank details (other
than Core Data)
Yes
No
Change in Core data
Yes
Yes
Change in Nomination Details
Yes
Yes
Change in Employment Details
Yes
Yes
Withdrawal Request
Yes
Yes
Re-issue of I-Pin/T-Pin
Yes
Yes
Reprint of PRAN card
Yes
Yes
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Enter PRAN
NSDL ®
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Capture the request
NSDL ®
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The Confirmation Screen
NSDL ®
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The Acknowledgement Number
NSDL ®
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Authorisation of the Request
NSDL ®
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Authorisation of the Request
NSDL ®
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Withdrawal Request
NSDL ®
 Withdrawal due to: Retirement, Death or
Resignation
 Minimum amount to be transferred to
Annuity
 Retirement - Minimum 40%
 Resignation - Minimum 80%
 Death - Nil
 Date of retirement should be matching with
details
registered
at CRA
The percentage
share of annuity
may change once the rules for the
same have been finalised by Government of India
 No further request (except nomination) will
be allowed in CRA
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Miscellaneous
NSDL ®
 Statement of Transaction (SOT) :
 PAOcan print SOT for subscriber
 Other request:
 Re-issue of T-Pin and/or I-Pin
 Reprint of PRAN card
 PIN/PRAN card will be sent to PAO
office
 Re-issue/Reprint will be chargeable
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In case of call center
CGMS – An Overview
and online request, NSDL
Entity Raising the Grievance
by email also
CGMS
DATABASE
Grievance against
CRA
token no. will also be
given immediately
Intimation
Of Token no.
Grievance against
Other entities
Forwarded to Respective Entity
Resolved by CRA
by email
Resolved by respective Entity
Intimation sent & Grievance status closed by CRA
Worshop for J & K Government
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®
Grievance Management
NSDL ®
 Raising Grievance:
 Mode of raising the grievance
 CRA website – www.cra-nsdl.co.in using I-Pin
 CRA call centre – 1800 222 080 using T-Pin
 PAO can raise grievance on behalf of
 Itself
 DDO
 Subscriber
 PAO can raise grievance
 Against CRA
 Against Trustee Bank
 Resolving Grievance:
 PAO to resolve grievance raised against it and to post
resolution details in CRA system
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Contact at:
Central Recordkeeping Agency, NSDL
Trade World, ‘A Wing’, 4th Floor
Kamala Mills Compound, S. B. Marg
Lower Parel, Mumbai 400 013
Tel. No. 2499 4200
Fax No. 2499 4974
Email id : [email protected]
Website: www.npscra.nsdl.co.in
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