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Industry Leaders Forum EC Session September 16th 2010 Bec Jackson ACE National Senior Policy Officer Session Overview • • • • • • • Where are we at? Work Capacity & Benchmarks Clients on Suspension Job Placement & Outcomes OSA’s Dual Servicing Over to you Guys……. Where are we at? Since 1 March – Referrals: – Commencements – Job placements DMS ESS Total 23,500 23,400 46,900 14,600 13,300 27,900 4,800 4,100 8,900 Same period last year Total – DEN & VRS Commencements: At end of June – Current in DES: – Total DES caseload # 27,400 DMS ESS Total 41,000 56,000 97,000 53,800 69,800 123,600 # includes suspended and referred/not commenced Work Capacity & Benchmarks • Based on Future with Intervention Work Capacity & Benchmarks • Based on Future with Intervention • Pushing Participants beyond capacity Work Capacity & Benchmarks • Based on Future with Intervention • Pushing Participants beyond capacity • JCA Perspective – Current Counts! Work Capacity & Benchmarks • • • • Based on Future with Intervention Pushing Participants beyond capacity JCA Perspective – Current Counts! DEEWR Perspective – Program of Intervention! Work Capacity & Benchmarks • • • • • Based on Future with Intervention Pushing Participants beyond capacity JCA Perspective – Current Counts! DEEWR Perspective – Program of Intervention! So what can we do……. So what can we do…… BUILD RELATIONSHIPS!!! So what can we do…… BUILD RELATIONSHIPS!!! EDUCATE!!! Clients on Suspension Working with Clients on Suspension • Feedback around “pro-bono” work Clients on Suspension Working with Clients on Suspension • Feedback around “pro-bono” work • Volunteer Periods? Clients on Suspension Working with Clients on Suspension • Feedback around “pro-bono” work • Volunteer Periods? • What is happening on the ground? Clients on Suspension Partial Work Capacities….. Eligible to Volunteer Wish to Volunteer Do not wish to Volunteer Future PCW 0-7 At Referral Assessed during the Program No No Future PCW 8-14 At Referral Assessed during the Program Yes Yes NA Exit Commence NA Exit Exit Cease suspension Exit Clients on Suspension Temporary Work Capacities….. Eligible to Volunteer Wish to Volunteer TRWC 0-7 At Referral Assessed during the Program No Yes TRWC 8-14 At Referral Assessed during the Program Yes Yes (at DES provider’s discretion) NA Cease suspension Commence Cease suspension Exit Remain suspended (at DES provider’s discretion) Do not wish to Volunteer NA Remain suspended Clients on Suspension Exits……What should we be doing? • Implemented Fix – No more 0-7 Referral’s • DO NOT Exit current 0-7’s • Otherwise…exits as per guidelines Job Placements • Benchmark over 10 days ≠ 2 weeks Job Placements • Benchmark over 10 days ≠ 2 weeks • Must follow process (currently) Job Placements • Benchmark over 10 days ≠ 2 weeks • Must follow process (currently) • Claim can be made as soon as hours are completed Job Placements • Benchmark over 10 days ≠ 2 weeks • Must follow process (currently) • Claim can be made as soon as hours are completed • Does not have to be same as Anchor Date Outcomes Outcomes • Hours can be averaged over outcome period Outcomes • Hours can be averaged over outcome period • No minimum hours per week…. Outcomes • Hours can be averaged over outcome period • No minimum hours per week…. • ……BUT must work each week unless under break guidelines Outcomes • Hours can be averaged over outcome period • No minimum hours per week…. • ……BUT must work each week unless under break guidelines • Pathway – Full Conversion OSA’s • Contextual Assessment NOT Contractual Compliance Activity OSA’s • Contextual Assessment NOT Contractual Compliance Activity • Sooner is better in terms of allocating OSA’s • Contextual Assessment NOT Contractual Compliance Activity • Sooner is better in terms of allocating • Language is crucial OSA’s It’s not (just) about hours – it’s about SUPPORT!! OSA’s It’s not (just) about hours – it’s about SUPPORT!! We need to educate OSA’s about who we are and what we do OSA’s It’s not (just) about hours – it’s about SUPPORT!! We need to educate OSA’s about who we are and what we do HOW??? OSA’s Talking about barriers… l Common Language Way that this could be presented instead Person has physical disabilities Person’s physical disabilities result in access and productivity issue at the worksite for example, …..speed in shucking oysters is at 25% of his coworkers average speed Person has no literacy or numeracy The job requires … to check emails daily which requires full assistance as he has limited literacy. Self esteem …. will not respond to colleagues at work when they speak to him which appears to be due to his low self esteem, this has impacted on his ability to form friendships and generate natural coworker support in the workplace Not motivated to work ….. often expresses a desire “to get out of this crap job” which he indicates affects his motivation to perform at work. He is unable to articulate what makes the job “crap”. OSA’s Talking about support… l Common Language Way that this could be presented instead Fortnightly drop ins A regular routine of checking progress, problem solving issues and mentoring social interaction is delivered through at least fortnightly contact at the worksite. Worksite visits Assisting with task learning in the workplace. Over the past month this has been focused on the task of ………….. Phone calls to the employer Employer liaison to assist in developing strategies to overcome the workplace barrier of …….. Social support required Provide assistance with external factors such as vehicle reliance that is impacting on reliable attendance at work. Dual Servicing • No longer required to leave ADE position to access DES Dual Servicing • No longer required to leave ADE position to access DES • Must meet eligibility requirements Dual Servicing • No longer required to leave ADE position to access DES • Must meet eligibility requirements • Not perfect – but a start Dual Servicing • No longer required to leave ADE position to access DES • Must meet eligibility requirements • Not perfect – but a start We’re working on it!! Over to you Guys…… [email protected]